Change Management Program Manager Jobs in Virginia

This position may be filled prior to the posted deadline.  Interested candidates are encouraged to apply as soon as possible.

Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Deputy PM/Change Management Lead with a TS/SCI security clearance to support KITS and our government customer at Langley Air Force Base, VA.

We offer competitive compensation and an extraordinary benefits package. 

Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.

Deputy Program Management:

Program Management Backup and Continuity:

• Serve as the primary alternate to the Contractor Program Manager (CPM), assuming full PM responsibilities during absences, leave, or surge periods
• Maintain comprehensive awareness of all program activities, milestones, risks, and stakeholder relationships to ensure seamless continuity
• Represent the contractor in government meetings, governance forums, and stakeholder engagements when CPM is unavailable

Strategic Coordination:

• Lead coordination with ACC Wings for training schedules, facility access, and on-site support visits
• Manage Mobile Training Team (MTT) deploymentlogistics, travel planning, and resource allocation 
• Coordinate with Wing Points of Contact (POCs) to align adoption activities with operational tempo and mission priorities
• Facilitate cross-functional dependencies between training, technical, and support teams

Surge Capacity Management:

• Identifyand respond to surge requirements (e.g., major exercises, leadership transitions, compressed timelines)
• Mobilizeadditionalresources and adjust priorities to meet critical mission windows
• Ensure no degradation of service during high-demand periods

Risk and Issue Management:

• Monitor program risks and issues from a holistic perspective, identifying  organizational and cultural barriers to success
• Escalate issues requiring CPM, COR, or CO involvement with recommended courses of action
• Participate in weekly Program Status Meetings, providing change management perspective on risk mitigation

Government Relationship Management:

• Build andmaintaintrusted relationships with Wing Commanders, Deputy Commanders, and Group Commanders across ACC
• Serve as primary liaison for ACC A3 Directorate and wing-level coordination and issue resolution
• Represent contractor interests in ACC governance bodies (Data/AI Councils, Change Control Boards) as directedby the CPM

Change Management Leadership:

Enterprise Adoption Framework Architecture:

Design and document the comprehensive change management strategy for ACC-wide AI/RPA adoption, aligned withProsciADKARmethodologyand Air Force culture 

• Develop the adoption framework that defines:
• Stakeholder engagement models (leadership, users, champions)
• Communication strategies and channels
• Training and enablement approaches
• Resistance management and mitigation tactics
• Success metrics and feedback loops
• Sustainment and continuous improvement processes
• Create standardized playbooks, toolkits, and templates are executable at ACC A3 Directorate and wing level
• Ensure framework is adaptable to diverse ACC A3 Directorate and wing cultures, mission sets, and operational environments

Strategic Campaign Development:

• Design and lead enterprise-wide adoption campaigns that build awareness, generate excitement, and drive engagement with AI/RPA capabilities
• Develop campaign themes, messaging, and visual identity in collaboration with Engagement & KM Specialist
• Create multi-channel campaign strategies (digital newsletters, posters, videos, leadership talking points, success stories)
• Establish campaign metrics and track effectiveness across the ACC A3 Directorate and wings

User Forum and Community Building:

• Design andfacilitatemonthly ACC-wide user forums (virtual and in-person) where users share experiences, ask questions, and learn from peers 
• Create agenda frameworks, discussion guides, and facilitation toolkits for forums
• Establish and nurture a community of practice for AI/RPA users across ACC 
• Develop recognition programs for power users, innovators, and champions 

Roadshow Planning and Execution:

• Plan and lead executive roadshows to ACC A3 Directorate and Wing Commander staffs, presenting AI/RPA vision, capabilities, and adoption strategy
• Develop compelling briefings that resonate with operational leaders, emphasizing mission impact and ROI
• Facilitate interactive workshops where leadership explores use cases relevant to their mission
• Build executive sponsorship and secure leadership commitment to adoption initiatives

Solution-a-thon (Hackathon) Leadership:

• Design andfacilitatequarterly solution-a-thons where cross-functional teamsidentifyoperational challenges and prototype AI/RPA solutions
• Develop event frameworks including:
• Problem statement definition and prioritization 
• Team formation and facilitation 
• Technical mentorship and support 
• Pitch and demo formats 
• Winner selection criteria and recognition 
• Coordinatelogistics, participant recruitment, and government SME involvement 
• Track solution-a-thon outcomes and transition promising prototypes to development pipeline 

 Resistance Management:

• Identifypockets of resistance across ACC (individuals, units, or functional communities) 
• Conduct root cause analysis to understand resistance drivers (fear,   misunderstanding, cultural factors, workload concerns)
• Develop tailored interventions to address resistance:
• One-on-one engagement with skeptical leaders
• Targeted education addressing misconceptions
• Early involvement in solution design
• Success story sharing from similar roles/units
• Monitor sentiment and adjust strategies based on feedback

Stakeholder Engagement Strategy:

Develop and execute stakeholder engagement plans for key audiences:

ACC A3 Directorate and Wing Commanders and Senior Leaders:

• Executive briefings, ROI discussions, strategic alignment

Group Commanders and Squadron Commanders:

• Operational integration, resource allocation, priority setting

Functional Leads (A1, A2, A3, A4, A5, A6):

• Use case identification, solution validation, sustainment planning

End Users (Airmen and Civilians):

• Training, support, community building, feedback collection

Champions and Early Adopters:

• Recognition, empowerment, peer advocacy 
• Tailor messaging, communication channels, and engagement frequency to each audience 

Feedback Loop and Continuous Improvement:

• Establish mechanisms to collect, analyze, and act on user feedback across all touchpoints 
• Design and implement surveys, focus groups, and listening sessions 
• Analyze adoption metrics, support tickets, and usage patterns to identify improvement opportunities 
• Translate feedback into actionable recommendations for training, platform enhancements, or process changes 
• Close the loop with users by communicating how their feedback drove improvements 

Cultural Transformation:

• Position AI/RPA adoption as cultural evolution, not just technology deployment 
• Address cultural barriers  
• Foster a culture of experimentation, learning, and continuous improvement 
• Celebrate failures as learning opportunities in solution-a-thons and innovation activities  

Change Management Metrics and Reporting:Define and track change management KPIs:

• Stakeholder engagement levels (leadership, users, champions)
• Campaign reach and effectiveness
• User forum participation and satisfaction
• Resistance levels by wing/ACC A3 Directorate
• Adoption velocity (time from training to active use)
• Cultural sentiment (surveys, feedback themes)
• Provide monthly change management updates in Program Management Reviews
• Contribute adoption and engagement sections to Quarterly Performance Briefs

Team Leadership and Coordination:

Collaboration with Engagement & KM Specialist:

• Partner with Engagement & KM Specialist to translate strategic adoption campaigns into tactical communication products (newsletters, articles, videos, graphics)
• Provide creative direction and messaging guidance
• Review and approve all external-facing communications for alignment with adoption strategy
• Leverage Engagement & KM Specialist's content creation capabilities to scale impact without increasing Deputy PM workload

Cross-Functional Coordination:

• Coordinate closely with Training Lead to ensure training content and delivery methods support adoption objectives

• Partner with Solutions Architect Lead toidentifyandshowcasehigh-impact use cases and success stories

• Collaborate with Technical Leadto ensure support processes reinforce positive user experiences

• Work with Technical Leads to communicate platform updates and new capabilities in user-friendly terms

Working Conditions:

Location and Environment:

• Primary Work Location:Joint Base Langley-Eustis (JBLE), Virginia
• On-Site Requirement:Physical presence at JBLErequiredduring normal duty hours (0800-1700 EST, Monday-Friday)
• Workspace:Government-provided office space in secure facility; access to NIPRNet, SIPRNet, and collaboration tools

• Classified Work:Regular access to classified environments (SIPRNet, AFSCI)requiredfor coordination and stakeholder engagement

Travel Requirements:

• Frequency:Noneat this time; however subject to change

Schedule and Availability: 

      Core Hours:

• 0800-1700 EST, Monday-Friday 

Flexibility:

• Occasional early morning or evening meetings to accommodate wing schedules across time zones 

Surge Periods:

• Increased hours during major milestones, events, or exercises (with advance notice) 

On-Call:

• Notrequired, but responsiveness to urgent issues expected 

Minimum Qualifications, Certifications, and Platform Credentials:

Required Qualifications:

Education:

• Bachelor’s degreein organizational development, Business Administration,   Communications, Psychology, or related fieldrequired
• Master’s degreein Organizational Change Management, Industrial-Organizational Psychology, or related fieldstrongly preferred

Experience:

• Minimum 6+ yearsof organizational change management experience in Department of Defense (DoD) or federal government environmentsrequired
• Minimum 3 yearsin leadership or senior consultant role managing enterprise-scale change initiativesrequired
• Proventrack recordof leading successful technology adoption programs across geographically distributed organizations
• Experience working with military or civilian personnel in operational environments
• Demonstrated success in building stakeholder relationships at executive and operational levels
• Experience facilitating large-group workshops, forums, and collaborative events (100+ participants)

Certifications (Required):

• ProsciADKAR Certification(or equivalent change management certification such asProsciChange Management Certification, CCMP, or CMC)required 
• CompTIA Security+(or equivalent DoD 8570 IAT Level II certification)required
• Active /CurrentTS/SCI clearancerequired 

Technical Skills:

• Virtual Instructor-Led Training (VILT):Experience designing and delivering engaging virtual training and facilitation using platforms such as MS Teams, Zoom, Adobe Connect
• Stakeholder Facilitation:Advanced skills infacilitatingdiverse stakeholder groups, managing conflict, building consensus, and driving decisions
• Data Analysis:Ability to analyze adoption metrics, survey data, and usage patterns to inform strategy
• Project Management:Proficiencywith project management tools (MS Project, Jira, Confluence) and methodologies (Agile, Waterfall)
• Communication Tools:Expert in MS Office Suite (PowerPoint, Word, Excel), collaboration platforms (SharePoint, Teams), and survey tools (Qualtrics, SurveyMonkey) 

Knowledge Areas:

• DoD/Air Force Culture:Deep understanding of military organizational structure, decision-making processes, and cultural norms
• Change Management Frameworks:ExpertiseinProsciADKAR, Kotter's 8-Step Process, or similar methodologies
• Adult Learning Principles:Knowledge of how adults learn andretaininformation in professional settings
• AI/RPA Fundamentals:Understanding of AI,...