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Centre Expert Jobs (NOW HIRING)

Senior Network Engineer

Middleton, ID · On-site

$98K - $134K/yr

CCNP R&S, CCNP Collaboration, CCNP Wireless Certification, or Cisco Webex Contact Center Expert (CWCCE) preferred. * This position is subjected to The Villages Vehicle Safety Program and its policies ...

This position also supports internal departments across the organization as resource and Subject Matter Expert (SME) for hosted contact center and hosted PBX best practices.Solution Consultants must ...

Quality Improvement Coordinator

Renton, WA · On-site

$26.13 - $38.93/hr

Serve as a member of health center leadership team as a quality improvement and population health expert and champion. * Work closely with Population Health leadership in a matrix management ...

Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems. * Advise the regional SVP of Critical Operations of the status of their site level ...

... center. Expert knowledge of a wide variety of information sources, such as Westlaw, Lexis, Capital IQ, PitchBook, Intelligize InfoNgen, Derwent Innovation, and Saegis. Knowledge of emerging ...

Technical expert required to develop Data Center (DC) design requirements for Main frame computing systems with consideration to two existing DCs to be migrated to a CoLo facility. Expert will review ...

... center. * Expert knowledge of a wide variety of information sources, such as Westlaw, Lexis, Capital IQ, PitchBook, Intelligize InfoNgen, Derwent Innovation, and Saegis. * Knowledge of emerging ...

This position also supports internal departments across the organization as resource and Subject Matter Expert (SME) for hosted contact center and hosted PBX best practices. Solution Consultants must ...

... center. Expert knowledge of a wide variety of information sources, such as Westlaw, Lexis, Capital IQ, PitchBook, Intelligize InfoNgen, Derwent Innovation, and Saegis. Knowledge of emerging ...

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Senior Network Engineer

Middleton, ID • On-site

The Villages, Inc.
201 - 500 employees

$98K - $134K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago


Key responsibilities

  • Design and implement Unified Communications architectures across on-premises and cloud communication environments.

  • Assist in leading migrations from Cisco Unified Communications Manager (CUCM) to Webex Cloud Calling.

  • Configure, manage, and troubleshoot Cisco Unified Communications Manager, Webex Calling, and Webex Contact Center environments.


The Villages Health rating

6.9

Company rating: 6.9 out of 10

Based on 17 frontline employees who took The Breakroom Quiz


Job description

Within the spirit of "Making People's Dreams Come True", this position is responsible for participating as a member of the Network Engineering Team with the primary focus of the position being to implement and support enterprise networking solutions. These duties are accomplished while delivering Raving Fans customer service to both internal and external customers.

Full-Time, Onsite Position

Visa sponsorship is not available for this position, including for any type of US permanent residency (e.g., for a green card)

Benefits for Full-Time Eligible positions: Medical (HSA/FSA), Dental, and Vision Insurance | 401k and/or ROTH | PTO & Paid Holidays | Basic Life & AD&D | The Villages® Charter School eligibility | and much more!

Responsibilities:
  • Design and implement Unified Communications architectures across on-premises and cloud communication environments.
  • Assist leading migrations from Cisco Unified Communications Manager (CUCM) to Webex Cloud Calling.
  • Architect and deploy Webex Contact Center solutions including call flows, IVRs, routing strategies and integrations.
  • Develop high-availability and disaster recovery strategies for Unified Communications platforms.
  • Configure and manage Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Webex Calling & Webex Contact Center.
  • Build and troubleshoot dial plans, route patters, route lists/groups, sip trunks, PSTN connectivity, call routing and translation patterns.
  • Administer, configure, and maintain Cisco Webex Calling environments, including user provisioning, dial plan management, device deployment, and ongoing performance and issue resolutions.
  • Provide advanced escalation support for voice and contact center issues.
  • Perform root cause analysis for call failures, quality issues, and outages.
  • Monitor system health, capacity, and quality call metrics (MOS, jitter, latency).
  • Implement and support Webex Contact Center including call routing logic, scripting, agent profiles, queues, and reporting.
  • Lead or support migrations from On-prem Cisco Unified Communications Manager (CUCM) to Webex Calling ensuring minimal downtime and seamless cutovers.
  • Implement secure voice architectures ensuring compliance with enterprise and regulatory requirements.
  • Configure and support 911 configurations, recording, and call accounting.
  • All other duties as assigned.
Education/Experience Requirements:
  • Associate Degree (A.A.) or equivalent from two (2) year college or technical school; or five (5) years related experience and/or training; or equivalent combination of education and experience.
  • Knowledge of LAN/WAN systems to help design and install internal and external networks.
  • Wide degree of creativity and latitude is expected.
  • CCNP R&S, CCNP Collaboration, CCNP Wireless Certification, or Cisco Webex Contact Center Expert (CWCCE) preferred.
  • This position is subjected to The Villages Vehicle Safety Program and its policies as it requires the use of personal vehicles for company business.
  • A Valid Driver's License with a record acceptable to company standards is required for this position.
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