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Central Intake Jobs in Novi, MI (NOW HIRING)

Float Health

Intake Specialist

Detroit, MI · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... Customer service is central to this position. As the first point of contact for patients ...

Float Health

Intake Specialist

Dearborn, MI · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... Customer service is central to this position. As the first point of contact for patients ...

Float Health

Intake Specialist

Detroit, MI · Remote

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... Customer service is central to this position. As the first point of contact for patients ...

Float Health

Intake Specialist

Dearborn, MI · Remote

$16.25 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Role As an Intake Specialist, you'll play a key role in our operations and customer success by ... Customer service is central to this position. As the first point of contact for patients ...

Collabera LLC

Senior Business Intelligence Engineer

Troy, MI · On-site

$40 - $45/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Gather detailed requirements, document them in our central intake process then identify existing solutions in the Analytics space or if a new solution is needed then create a detailed product ...

OpTech LLC

Senior Business Intelligence Developer

Troy, MI · On-site

  • Medical

  • Retirement

... them in our central intake process then identify existing solutions in the Analytics space or if a new solution is needed then create a detailed product delivery plan, navigate tools, pull ...

Robert Half

Executive Assistant

Franklin, MI · On-site

$33.65/hr

Serve as a central point of contact for incoming calls, messages, and correspondence, ensuring ... intake by gathering required information, organizing documentation, and preparing materials for ...

GP Strategies

Learning Operations Leader

Troy, MI · On-site

... central point of coordination across program delivery and operational execution. This role is ... The Learning Operations Leader will own the creation of operational processes, intake workflows ...

Elmhurst Home Inc

Residential Tech

Highland Park, MI · On-site

Clean Central Office during downtime i.e. during group & didactic - All shifts. * Other duties as assigned and deemed necessary. Client Intake & Discharge * Process new admissions: facilitate a Quell ...

Central City Health

Quality Care Promoter - Dental

Detroit, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit ... of intake paperwork. * Orders and keeps documentation of dental supply orders, invoices, work ...

Newrez

Marketing Coordinator B2B

Troy, MI

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Marketing Coordinator will act as a central point of contact for intake requests, content updates, and collateral organization, helping the team stay responsive and aligned with business ...

Newrez LLC

Marketing Coordinator B2B

Troy, MI · On-site

$40K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Marketing Coordinator will act as a central point of contact for intake requests, content updates, and collateral organization, helping the team stay responsive and aligned with business ...

Stellantis

Issue Management Engineer Lead

Auburn Hills, MI · On-site

$97K - $127K/yr

... intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that ...

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All JobsCentral Intake JobsCentral Intake Jobs in Novi, MI

Central Intake information

See Novi, MI salary details

$29.1K

$41.7K

$78.3K

How much do central intake jobs pay per year?

As of Aug 19, 2026, the average yearly pay for central intake in Novi, MI is $41,653.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $40,300.00 per year, depending on experience, location, and employer.

What is a central intake?

A Central Intake position is responsible for managing the initial processing and assessment of referrals, inquiries, or applications within an organization, such as a healthcare facility or social service agency. The central intake team serves as the main point of contact, gathering essential information, verifying eligibility, and directing clients or patients to the appropriate services or departments. This role is vital for ensuring that services are delivered efficiently and clients receive timely support. Strong organizational, communication, and customer service skills are important for success in this role.

What are the key skills and qualifications needed to thrive as a central intake specialist?

To thrive as a Central Intake Specialist, you need strong organizational abilities, attention to detail, and knowledge of healthcare processes, often supported by experience in medical administration or a related field. Familiarity with electronic health record (EHR) systems, scheduling software, and patient management platforms is typically required. Excellent communication, empathy, and problem-solving skills help you effectively coordinate with patients and healthcare teams. These competencies ensure accurate intake, efficient patient flow, and a positive experience for all stakeholders.

What are some common challenges faced in a central intake role, and how can they be managed effectively?

Central Intake professionals often manage high volumes of referrals and inquiries, which can be challenging when balancing accuracy and efficiency. Staying organized and using intake management software can help prioritize tasks and reduce errors. Additionally, clear communication with both clients and internal teams is essential for ensuring smooth transitions and meeting service deadlines. Training and regular team meetings also support handling complex cases and evolving procedures effectively.

What is the difference between Central Intake vs Intake Coordinator?

AspectCentral IntakeIntake Coordinator
CredentialsTypically requires relevant healthcare or social service certificationsOften requires similar certifications, with additional experience in client assessment
Work EnvironmentCentralized office handling multiple service lines or programsClinic or agency-based, directly interacting with clients
Employer & IndustryHealthcare, social services, mental health organizationsHealthcare clinics, community agencies, social service providers
Search & Comparison IntentHigh overlap in responsibilities and industry usageSimilar roles with nuanced differences in scope

Central Intake and Intake Coordinator roles often overlap in credentials and work environment, both serving as initial contact points in healthcare and social services. Central Intake typically manages multiple programs centrally, while Intake Coordinators work directly with clients in specific settings. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are popular job titles related to Central Intake jobs in Novi, MI?

For Central Intake jobs in Novi, MI, the most frequently searched job titles are:

What job categories do people searching Central Intake jobs in Novi, MI look for?

The top searched job categories for Central Intake jobs in Novi, MI are:

Central Intake jobs near you
Infographic showing various Central Intake job openings in Novi, MI as of August 2026, with employment types broken down into 1% Internship, 2% As Needed, 72% Full Time, 21% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,653 per year, or $20 per hour.

Intake Specialist

Float Health

Detroit, MI • On-site, Remote

$48K - $50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

About Float
Float is the full-stack platform for Specialty Pharma home infusion. We're on a mission to make healthcare safer, easier, and more efficient by connecting Nurses to home medication visits - moving all care that doesn't need a hospital to the home.
Float connects nurses with patients so they can get treatments for their chronic conditions in the home rather than going to an overcrowded hospital. Our model benefits all stakeholders - patients get more convenient care, nurses access flexible work for better pay, pharmacies fill more prescriptions, hospitals reduce low-reimbursement admissions, and payors enjoy 12x reduced costs with home-delivered care.
We're at an inflection point in our growth. We've successfully demonstrated multi-state expansion, validated strong unit economics, and boast remarkable retention of patients, nurses, and pharmacies. We've facilitated over 85,000 patient visits and are scaling our platform, team, and operations to serve more geographies and patients.
The Role
As an Intake Specialist, you'll play a key role in our operations and customer success by managing new patient referrals and coordinating timely start-of-care visits. These visits are typically more urgent than routine healthcare appointments, so your ability to act quickly, communicate clearly, and manage details with precision will directly impact patient outcomes and satisfaction.
You'll serve as a liaison between specialty pharmacies, nurses, and patients-leveraging technology platforms to ensure smooth coordination, timely staffing, and successful care delivery. This is an externally facing role that requires excellent organizational skills, strong attention to detail, and a proactive, solution-oriented mindset.
Customer service is central to this position. As the first point of contact for patients, pharmacies, and nurses, you'll represent Float Health with empathy, professionalism, and efficiency. Your ability to resolve issues quickly and accurately will help build trust and drive a seamless experience for all stakeholders.
You'll contribute to achieving company goals by making staffing decisions aligned with operational and financial objectives. You'll need to be flexible and adaptable as priorities shift. We're looking for someone who is highly engaged and eager to identify opportunities to improve our workflows, technology, and overall user experience.
Who you are
  • You're flexible and have a learner mindset: we're a start up, we move fast and are constantly improving.
  • You thrive in urgency: our patients are sometimes discharged directly from the hospital to home visits on short notice, you are a key part of their care delivery.
  • You're team-oriented: in a remote role, strong teammate connections are more important than ever.
  • You have a strong sense of accountability and integrity: external customers and internal team members will rely on you everyday.

What you'll do:
  • Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to coordinate start of care visits, including:
    • Collecting information from pharmacies and patients
    • Matching appropriate nurses to patients
    • Managing offers in our marketplace to ensure we pay the nurses a responsible rate
    • Onboarding patients to Float Health
    • Confirming logistics and schedules with all users to ensure a safe and seamless home visit
    • Responding to restaff and reschedule requests as they arise
  • Communicate clearly, kindly, and proactively with specialty pharmacies, nurses, and patients via email, phone calls, chat, and SMS
    • Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound
  • Work cross functionally with internal teams in shared queues and Slack to ensure visit documentation and other visit related tasks are completed
  • Prioritize and coordinate multiple tasks simultaneously
  • Learn new processes and technology continuously
  • Develop and maintain positive relationships with peers at specialty pharmacies
  • Complete tasks related to pharmacy engagement as needed
  • Provide feedback to improve our technology and processes

Required skills:
  • Previous experience with medical scheduling
  • Ability to utilize multiple technology platforms simultaneously
  • Ability to manage inbound communication while supporting other tasks
  • Ability to type 60 words per minute with high accuracy
  • Excellent critical thinking and problem-solving abilities
  • Highly organized with excellent time management skills
  • Exceptional customer service skills
  • Exceptional written and verbal communication, including the ability to digest and explain complex information clearly to all users
  • Ability to work effectively both independently and in a team environment

Preferred experience:
  • Proficiency in medical terminology and policies and prior experience in the healthcare industry is highly desirable
  • Previous infusion therapy, healthcare intake, or specialty pharmacy experience preferred
  • Previous start up experience is preferred
Location and Schedule
Location: This is a fully remote position based in the US.
Employment Type: This is a full time position working 40 hours per week. We are looking for someone who can work weekends as part of their regular schedule for this role.
Work Hours: Float operates in the PST time zone. This role is expected to work Sunday-Thursday, with shifts typically running 9am-5pm or 11am-7pm PST.
Benefits:
  • Medical, dental, vision
  • 401k matching
  • Unlimited PTO with minimum days
  • Paid parental leave
  • Phone & internet monthly stipend
  • Annual Learning Stipend
  • HSA & FSA
  • Voluntary Life, Accident, Hospital, and Critical Illness Insurance
  • Zero commute. Work wherever you are (on or around US hours)

Compensation:
Compensation for this role consists of a base salary and options grant, with the base salary expected to range from $48,000 to $50,000. Individual compensation will be commensurate with the candidate's experience and skills.
Culture:
We're a Series A startup looking for individuals who are willing to grow with the team and adapt to our fast-paced, ever changing work environment.
At Float, we #WorkfortheSuperNurse. We believe that making the best nurses the heroes attracts the best talent, and in turn delivers the best patient experience. As our nurses boldly do what's right for our patients, we boldly do what's right for them. If this is a purpose that inspires you, we'd love to talk!
Float Health is an equal opportunity employer. We celebrate the diversity of the team that builds for diverse users. We are committed to creating an inclusive environment for all employees.

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