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Center Jobs in Calgary, AB (NOW HIRING)

Amazon

Data Center Cluster Manager

Airdrie, AB · On-site

Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Engineering Operations Manager to join our expanding Infrastructure Operations team. Amazon Web Services (AWS) is a ...

GardaWorld

Casual Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in ...

GardaWorld

Full time Control Centre Operator

Calgary, AB · On-site

CA$22 - CA$23/hr

As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in ...

GardaWorld

Casual Control Centre Operator

Calgary, AB

CA$22 - CA$23/hr

As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in ...

Mount Royal University

Tutor, Iniskim Centre

Calgary, AB

CA$23.64 - CA$29.89/hr

About the Role Working within the Iniskim Centre, this is a flexible position whose work schedule is variable and may include an irregular schedule of not less than three (3) hours per shift and up ...

New

EMCO HVAC/EMCO CVC

Profit Centre Manager

Airdrie, AB

Work-life balance and flex time As the Profit Centre Manager, you will develop and lead all business operations at the Profit Centre. You will be accountable for growing the business while sustaining ...

Kids U

Center Director | Calgary

Calgary, AB · On-site

The Center Director manages the daily operations of an individual academy, ensuring a safe, nurturing and educational environment for children. This role is also responsible to ensure the Academy is ...

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All JobsCenter JobsCenter Jobs in Calgary, AB

Center information

See Calgary, AB salary details

$9

$20

$43

How much do center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for center in Calgary, AB is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $20.91 per hour, depending on experience, location, and employer.

What is a center?

In a workplace context, 'Centers' typically refer to specialized departments or facilities within an organization that focus on specific functions or services. These can include call centers, data centers, research centers, or community centers, each serving a unique purpose such as customer support, information management, research activities, or community engagement. The structure and responsibilities of a center depend on its type and the needs of the organization. Centers are often designed to streamline operations, centralize expertise, and improve efficiency in their focus area.

What are the key skills and qualifications needed to thrive as a center manager?

To thrive as a Center Manager, you need strong leadership abilities, organizational skills, and experience in operations management, often supported by a relevant degree or industry experience. Familiarity with scheduling software, budgeting tools, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving, and team-building skills enable you to motivate staff and handle client relations effectively. These skills ensure the smooth, efficient running of the center while maximizing client satisfaction and operational success.

What are some common challenges faced by professionals working in a call center environment, and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing customer frustrations, and meeting strict performance targets. To succeed, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many centers provide regular training and support from supervisors to help staff continuously improve. Collaboration with team members and utilizing available resources can also make daily tasks more manageable and create a supportive work atmosphere.

What is the difference between Center vs Technician?

AspectCenterTechnician
CredentialsVaries by industry, often requires specialized training or certificationTypically requires technical certifications or vocational training
Work EnvironmentOften in healthcare, education, or service facilitiesIn labs, manufacturing, or technical service settings
Industry UsageCommon in healthcare, education, and community servicesCommon in technical, manufacturing, and maintenance fields
Search & Comparison IntentPeople compare roles related to service or facility managementPeople look for technical roles requiring hands-on skills

The main difference between a Center and a Technician lies in their typical work environments and required credentials. Centers are often associated with healthcare, education, or community services, focusing on management or facilitation roles. Technicians usually work in technical or manufacturing settings, requiring specific technical certifications. Understanding these distinctions helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Center jobs in Calgary, AB?

The most popular types of Center jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Center jobs?

Cities near Calgary, AB with the most Center job openings:

Center jobs near you
Infographic showing various Center job openings in Calgary, AB as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $41,824 per year, or $20.1 per hour.

Call Center & Contact Center Professionals

Hire Resolve.com

Calgary, AB

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 28 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

Apply