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Center Jobs in Ontario (NOW HIRING)

CARSTAR

Contact Centre Representative

Hamilton, ON · On-site

CA$14/hr

CARSTAR is seeking a part-time Contact Centre Representatives to work in their growing Contact Centre at our Corporate Head Office in Hamilton, Ontario. This position involves inbound and outbound ...

Salute Inc.

Data Center Facilities Engineer

Toronto, ON · On-site

CA$36 - CA$38/hr

The Data Center Operator (DCO) is a facilities-focused role that is responsible for the operational integrity, commissioning, and regulatory compliance of the electrical power, mechanical, monitoring ...

Teleperformance

Contact Center Manager

Toronto, ON · Hybrid

Contact Center Manager About Us TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient ...

CSN Collision

Collision Center Manager

Vaughan, ON · On-site

The Autobody Shop Manager for a collision center is responsible for overseeing all aspects of the autobody repair process within the collision center. This role requires a combination of technical ...

CSN Collision

Collision Center Manager

Brantford, ON · On-site

The Autobody Shop Manager for a collision center is responsible for overseeing all aspects of the autobody repair process within the collision center. This role requires a combination of technical ...

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All JobsCenter JobsCenter Jobs in Ontario

Center information

What is a center?

In a workplace context, 'Centers' typically refer to specialized departments or facilities within an organization that focus on specific functions or services. These can include call centers, data centers, research centers, or community centers, each serving a unique purpose such as customer support, information management, research activities, or community engagement. The structure and responsibilities of a center depend on its type and the needs of the organization. Centers are often designed to streamline operations, centralize expertise, and improve efficiency in their focus area.

What are the key skills and qualifications needed to thrive as a center manager?

To thrive as a Center Manager, you need strong leadership abilities, organizational skills, and experience in operations management, often supported by a relevant degree or industry experience. Familiarity with scheduling software, budgeting tools, and customer relationship management (CRM) systems is typically required. Excellent communication, problem-solving, and team-building skills enable you to motivate staff and handle client relations effectively. These skills ensure the smooth, efficient running of the center while maximizing client satisfaction and operational success.

What are some common challenges faced by professionals working in a call center environment, and how can they be managed?

Call center professionals often encounter challenges such as handling high call volumes, managing customer frustrations, and meeting strict performance targets. To succeed, it's important to develop strong communication and problem-solving skills, as well as resilience under pressure. Many centers provide regular training and support from supervisors to help staff continuously improve. Collaboration with team members and utilizing available resources can also make daily tasks more manageable and create a supportive work atmosphere.

What is the difference between Center vs Technician?

AspectCenterTechnician
CredentialsVaries by industry, often requires specialized training or certificationTypically requires technical certifications or vocational training
Work EnvironmentOften in healthcare, education, or service facilitiesIn labs, manufacturing, or technical service settings
Industry UsageCommon in healthcare, education, and community servicesCommon in technical, manufacturing, and maintenance fields
Search & Comparison IntentPeople compare roles related to service or facility managementPeople look for technical roles requiring hands-on skills

The main difference between a Center and a Technician lies in their typical work environments and required credentials. Centers are often associated with healthcare, education, or community services, focusing on management or facilitation roles. Technicians usually work in technical or manufacturing settings, requiring specific technical certifications. Understanding these distinctions helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Center jobs in Ontario?

The most popular types of Center jobs in Ontario are:

What cities in Ontario are hiring for Center jobs?

Cities in Ontario with the most Center job openings:

Center jobs near you
Infographic showing various Center job openings in Ontario as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Call Center & Contact Center Professionals

Hire Resolve.com

Toronto, ON

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 28 days ago

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid-senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation-with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
  • Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
  • Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
  • Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
  • Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

  • Education/qualifications: Secondary school completion typically required; college diploma or bachelor's degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
  • Experience: Typically 6-12+ years in call centre/contact centre environments, including 3-6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
  • Core capabilities:
    • People leadership, coaching, performance management, and change delivery
    • KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
    • WFM fundamentals (forecasting, scheduling, real-time management, adherence)
    • Quality assurance, training design, escalation/complaints management, and CX improvement
    • Strong stakeholder management across Operations, IT, Compliance, Sales, and HR
  • Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

  • Extended Healthcare Plan (Medical, Disability, Dental & Vision)
  • RPP - Group RRSP
  • Group Life - AD&D - Critical Illness Insurance
  • Paid Time Off Benefits
  • Training & Development

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