Bellevue, WI · On-site
$15.75 - $20.75/hr
... Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required. - Other duties as assigned Requirements: - High school education or equivalent is required, with ...
Bellevue, WI · On-site
$15.75 - $20.75/hr
... Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required. - Other duties as assigned Requirements: - High school education or equivalent is required, with ...
Green Bay, WI · On-site
$14.75 - $17/hr
Free Cellcom phone line and discounts other services from Cellcom and Nsight * 6% 401(k) match when you contribute 2% to invest in your future * Generous PTO package -because work-life balance ...
Green Bay, WI · On-site
$14.75 - $17/hr
Free Cellcom phone line and discounts other services from Cellcom and Nsight * 6% 401(k) match when you contribute 2% to invest in your future * Generous PTO package -because work-life balance ...
Green Bay, WI · On-site
$16.50 - $22/hr
... Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required. - Other duties as assigned Requirements: - High school education or equivalent is required, with ...
Green Bay, WI · On-site
$16.50 - $22/hr
... Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required. - Other duties as assigned Requirements: - High school education or equivalent is required, with ...
Green Bay, WI · On-site
$16.50 - $22/hr
... Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required. - Other duties as assigned Requirements: - High school education or equivalent is required, with ...
Green Bay, WI · On-site
$16.50 - $22/hr
... Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required. - Other duties as assigned Requirements: - High school education or equivalent is required, with ...
$60.5K - $73.4K
7% of jobs
$73.4K - $86.3K
12% of jobs
$98.7K is the 25th percentile. Wages below this are outliers.
$86.3K - $99.2K
6% of jobs
$99.2K - $112.1K
3% of jobs
$112.1K - $125K
3% of jobs
$125K - $137.9K
5% of jobs
The median wage is $145.3K / yr.
$137.9K - $150.8K
23% of jobs
$150.8K - $163.7K
11% of jobs
$169.2K is the 75th percentile. Wages above this are outliers.
$163.7K - $176.7K
11% of jobs
$176.7K - $189.6K
12% of jobs
$189.6K - $202.5K
7% of jobs
$60.5K
$143.4K
$202.5K
To thrive at Cellcom, candidates typically need a background in telecommunications, customer service, and sales, often supported by relevant experience or training in the wireless industry. Familiarity with point-of-sale (POS) systems, mobile devices, and customer relationship management (CRM) software is highly valuable. Strong communication, problem-solving, and interpersonal skills help individuals exceed in customer-facing roles. These competencies ensure efficient service delivery, customer satisfaction, and adaptability within the dynamic mobile communications sector.
A Cellcom job typically refers to a position at Cellcom, a regional telecommunications company that provides wireless and broadband services. Jobs at Cellcom can range from customer service and sales to technical support and network engineering. Employees may assist customers, manage service plans, or work on maintaining and improving network infrastructure. Working at Cellcom often includes opportunities for career growth, competitive benefits, and a dynamic work environment.
Cellcom provides a variety of advancement paths for entry-level employees, including extensive training programs and mentorship from experienced team members. Many staff members start in retail or customer support roles and progress into specialized areas such as sales management, technical support, or corporate positions. Regular performance reviews and educational resources support professional growth and skill development. Cellcom values internal promotion and encourages employees to pursue long-term careers within the company.
$15.75 - $20.75/hr
Other
Posted 3 days ago
Job Summary:
The Customer Experience Specialist is responsible for providing comprehensive guidance and assistance to customers to enhance their mobile experience, including setting up devices, troubleshooting, and providing ongoing support. They must have at least three years of customer service experience, preferably in a face-to-face environment, and be familiar with wireless phone use and basic computer knowledge. Key responsibilities include welcoming customers, educating them on device usage, troubleshooting technical issues, assisting with data transfers, and ensuring customer satisfaction, while also staying updated on product offerings and completing administrative tasks as needed.
Responsibilities & Duties:
- Welcome customers into retail stores warmly and positively, creating exceptional first impressions.
- Educate customers on device usage and functionalities, ensuring they understand how to navigate their devices and services effectively.
- Listen attentively to customer needs and provide Level 1 troubleshooting for device and service issues, including cleaning devices, Bluetooth setup, and software updates.
- Assist customers with data transfers, insurance claims, loaner devices, voicemail setup, and provisioning of handsets.
- Maintain knowledge of all product offerings and services, serve as the resident expert for Cellcom and Nsight offerings, and assist in inventory management and administrative tasks as required.
- Other duties as assigned
Requirements:
- High school education or equivalent is required, with at least three years of customer service experience, preferably in a face-to-face environment.
- Proficiency in using wireless phones and basic computer knowledge is essential.
- Strong interpersonal skills, including good verbal communication and the ability to work effectively in a team.
- Ability to handle multiple tasks simultaneously, work at a fast pace, and demonstrate attention to detail and organizational skills.
Individuals with a passion for delivering exceptional customer experiences, adept at technical troubleshooting, and possessing strong communication skills would excel in this role as a Customer Experience Specialist.
