Trellix SME
Washington, DC · On-site
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
Trellix SME
Washington, DC · On-site
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
... technical pre-sales role that focuses on developing comprehensive security solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping ...
... technical pre-sales role that focuses on developing comprehensive security solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping ...
... at CDW. Job Summary The Senior Solution Architect (SSA) is a field-based technical pre-sales ... Act as a subject matter expert and support enablement, mentoring, and knowledge sharing across ...
... at CDW. Job Summary The Senior Solution Architect (SSA) is a field-based technical pre-sales ... Act as a subject matter expert and support enablement, mentoring, and knowledge sharing across ...
Software Engineer I - Frontend
IL · Remote
Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ... At CDW, we understand that experience comes in many forms. We're dedicated to adding new ...
Software Engineer I - Frontend
IL · Remote
Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ... At CDW, we understand that experience comes in many forms. We're dedicated to adding new ...
Senior Platform, DevOps Engineer
$121K - $155K/yr
... technical expertise while supporting missioncritical workloads. What you'll do: * Automate and ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Senior Platform, DevOps Engineer
$121K - $155K/yr
... technical expertise while supporting missioncritical workloads. What you'll do: * Automate and ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Senior Platform, DevOps Engineer
$133K - $170K/yr
... technical expertise while supporting mission-critical workloads. What you'll do: * Automate and ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Senior Platform, DevOps Engineer
$133K - $170K/yr
... technical expertise while supporting mission-critical workloads. What you'll do: * Automate and ... CDW is committed to being an AI-fluent organization We're looking for people who bring curiosity, a ...
Senior Consulting Engineer - Physical Security
PA · Remote
$117K - $160K/yr
Description CDW's vision is to be the best national provider of Advanced Technology Solutions. We ... support Physical Security Systems. * Develop and implement the technical architecture and ...
Senior Consulting Engineer - Physical Security
PA · Remote
$117K - $160K/yr
Description CDW's vision is to be the best national provider of Advanced Technology Solutions. We ... support Physical Security Systems. * Develop and implement the technical architecture and ...
Senior ML, MLOps Engineer
$101K - $139K/yr
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
Senior ML, MLOps Engineer
$101K - $139K/yr
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
... at CDW. They provide leadership and support for Sales, Solution Architects and Services teams ... Accelerate technical and professional development through coaching, ensuring a focus on ...
... at CDW. They provide leadership and support for Sales, Solution Architects and Services teams ... Accelerate technical and professional development through coaching, ensuring a focus on ...
Senior Consulting Engineer - Physical Security
WA · Remote
$117K - $160K/yr
Description CDW's vision is to be the best national provider of Advanced Technology Solutions. We ... support Physical Security Systems. * Develop and implement the technical architecture and ...
Senior Consulting Engineer - Physical Security
WA · Remote
$117K - $160K/yr
Description CDW's vision is to be the best national provider of Advanced Technology Solutions. We ... support Physical Security Systems. * Develop and implement the technical architecture and ...
Senior Consulting Engineer - Physical Security
NJ · Remote
$117K - $160K/yr
Description CDW's vision is to be the best national provider of Advanced Technology Solutions. We ... support Physical Security Systems. * Develop and implement the technical architecture and ...
Senior Consulting Engineer - Physical Security
NJ · Remote
$117K - $160K/yr
Description CDW's vision is to be the best national provider of Advanced Technology Solutions. We ... support Physical Security Systems. * Develop and implement the technical architecture and ...
Drive partner enablement initiatives by delivering training, resources, and product updates to CDW sellers and technical teams. * Provide sales support: demos, deal registration, quotes, and ...
Drive partner enablement initiatives by delivering training, resources, and product updates to CDW sellers and technical teams. * Provide sales support: demos, deal registration, quotes, and ...
Drive partner enablement initiatives by delivering training, resources, and product updates to CDW sellers and technical teams. * Provide sales support: demos, deal registration, quotes, and ...
Drive partner enablement initiatives by delivering training, resources, and product updates to CDW sellers and technical teams. * Provide sales support: demos, deal registration, quotes, and ...
... technical pre-sales role that focuses on developing comprehensive solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service ...
... technical pre-sales role that focuses on developing comprehensive solutions for CDW customers. This role involves providing consultative guidance, supporting partner product sales, scoping service ...
Onsite Active Directory Engineer, FS Polygraph (Cleared)
MD · Remote
$54 - $70.75/hr
Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ... Collaborative team environment with cross-functional technical teams. CDW is committed to being an ...
Onsite Active Directory Engineer, FS Polygraph (Cleared)
MD · Remote
$54 - $70.75/hr
Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ... Collaborative team environment with cross-functional technical teams. CDW is committed to being an ...
Secureworks Network Security Engineer - TS/SCI (pending contract award)
MD · Remote
$107K - $146K/yr
This is a pre-award, contingent position supporting a proposed effort for CDW's federal client and must be able to work fully on-site in Suitland, MD. The Cisco Network Security Engineer is ...
Secureworks Network Security Engineer - TS/SCI (pending contract award)
MD · Remote
$107K - $146K/yr
This is a pre-award, contingent position supporting a proposed effort for CDW's federal client and must be able to work fully on-site in Suitland, MD. The Cisco Network Security Engineer is ...
... technical pre-sales role that focuses on developing comprehensive security solutions for CDW Financial Services customers. This role involves providing consultative guidance, supporting partner ...
... technical pre-sales role that focuses on developing comprehensive security solutions for CDW Financial Services customers. This role involves providing consultative guidance, supporting partner ...
... CDW presence, market share, and revenue growth in the market. Specifically, you will support the ... Bachelor's degree in business, computer science, or related technical degree or equivalent work ...
... CDW presence, market share, and revenue growth in the market. Specifically, you will support the ... Bachelor's degree in business, computer science, or related technical degree or equivalent work ...
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
New
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...
New
Cdw Technical Support information
See salary details
$14.42 - $17.18
14% of jobs
$18.62 is the 25th percentile. Wages below this are outliers.
$17.18 - $19.93
21% of jobs
$19.93 - $22.68
14% of jobs
The median wage is $22.85 / hr.
$22.68 - $25.44
18% of jobs
$27.31 is the 75th percentile. Wages above this are outliers.
$25.44 - $28.19
12% of jobs
$28.19 - $30.94
6% of jobs
$30.94 - $33.70
4% of jobs
$33.70 - $36.45
3% of jobs
$36.45 - $39.20
3% of jobs
$39.20 - $41.96
3% of jobs
$41.96 - $44.71
1% of jobs
$14
$26
$44
How much do cdw technical support jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for cdw technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.
What is the difference between Cdw Technical Support vs Cdw Customer Service Representative?
| Aspect | Cdw Technical Support | Cdw Customer Service Representative |
|---|---|---|
| Primary Role | Diagnosing and resolving technical issues with hardware/software | Assisting customers with product inquiries and account management |
| Required Skills | Technical knowledge, troubleshooting, problem-solving | Communication, customer service, product knowledge |
| Work Environment | Technical support centers, remote troubleshooting | Call centers, customer service departments |
| Certifications | IT certifications often preferred (e.g., CompTIA, Microsoft) | Customer service certifications optional |
While both roles involve assisting customers, Cdw Technical Support focuses on technical troubleshooting and resolving hardware or software issues, requiring technical skills and certifications. In contrast, Cdw Customer Service Representatives handle general inquiries and account support, emphasizing communication and customer service skills.
CDW rating
7.8
Based on 35 frontline employees who took The Breakroom Quiz
71st of 204 rated it services
Job description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
We are seeking a highly skilled Trellix Subject Matter Expert (SME) to join our team in Washington, D.C. The ideal candidate will have deep expertise in Trellix cybersecurity solutions and will serve as the primary technical authority for deployment, configuration, and optimization of Trellix products within a secure environment. This role requires strong problem-solving skills, hands-on experience with enterprise security tools, and the ability to work collaboratively with cross-functional teams to ensure compliance and security posture.
Key Responsibilities
Required Qualifications
Preferred Qualifications
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
We are seeking a highly skilled Trellix Subject Matter Expert (SME) to join our team in Washington, D.C. The ideal candidate will have deep expertise in Trellix cybersecurity solutions and will serve as the primary technical authority for deployment, configuration, and optimization of Trellix products within a secure environment. This role requires strong problem-solving skills, hands-on experience with enterprise security tools, and the ability to work collaboratively with cross-functional teams to ensure compliance and security posture.
Key Responsibilities
- Act as the primary technical expert for Trellix solutions, including endpoint security, network security, and threat intelligence platforms.
- Design, implement, and maintain Trellix security architecture in alignment with organizational security policies and federal compliance standards.
- Provide advanced troubleshooting and performance tuning for Trellix products.
- Develop and maintain documentation for configurations, processes, and best practices.
- Collaborate with cybersecurity teams to integrate Trellix solutions into broader security operations.
- Conduct regular assessments to ensure Trellix systems are optimized and up to date.
- Deliver training and guidance to internal teams on Trellix capabilities and usage.
Required Qualifications
- Active TS/SCI clearance (mandatory).
- Proven experience as a Trellix SME or similar role in cybersecurity.
- Strong knowledge of Trellix product suite (formerly McAfee Enterprise), including ePolicy Orchestrator (ePO), Endpoint Security, and related modules.
- Familiarity with federal cybersecurity standards and compliance frameworks (e.g., NIST, RMF).
- Hands-on experience with incident response and threat analysis.
- Excellent communication and documentation skills.
Preferred Qualifications
- Relevant certifications such as Trellix Certified Product Specialist, CISSP, or Security+.
- Experience working in a classified environment.
- Background in large-scale enterprise security deployments.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
About CDW
Sourced by ZipRecruiter
CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.
Industry
It services
Company size
10,000+ Employees
Headquarters location
Vernon Hills, IL, US
Year founded
1984