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Cdw Technical Support Jobs (NOW HIRING)

CDW

Technical Onboarding Manager

Concord, NC · Remote

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...

CDW

Technical Onboarding Manager

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...

CDW

Technical Onboarding Manager

Vernon Hills, IL · Remote

Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart ... Coworkers who genuinely believe in supporting our customers and one another. We collectively forge ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

Comfortable with CDW environment/concepts. * Proficient in SQL and data modeling concepts. * A ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

Sigma Computing

Technical Support Manager

New York, NY · On-site

$140K - $170K/yr

Comfortable with CDW environment/concepts. * Proficient in SQL and data modeling concepts. * A ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

CDW

Field Logistical Support - SMIT - Norfolk, VA

Norfolk, VA · On-site +1

$19.25 - $25.25/hr

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our ... You would work closely with our field service technical team to deliver a superior service to our ...

CDW

Engineer-Mgd Svcs - NetApp

Provide technical solutions to complex hardware/software problems. * Design, plan and implement ... Mentor and support peers within your team and cross-functionally within CDW. * Attend training ...

CDW

Subject Matter Expert

Mclean, VA · On-site

We're proud to share our story and Make Amazing Happen at CDW. The Subject Matter Expert (SME) will provide technical expertise and analytical support for Military Construction (MILCON) and ...

CDW

Senior Technical Administrator

Mclean, VA

We're proud to share our story and Make Amazing Happen at CDW. The Senior Technical Administrative Support professional will provide advanced administrative, technical, scheduling, and visualization ...

CDW

Lead Repair Technician

Vernon, CA

$25.38 - $30.46/hr

Work with other groups within CDW to support technical services that align with organizational objectives and operational needs. * Oversee day to day production and achievement of key performance ...

CDW

Subject Matter Expert

Washington, DC · On-site

We're proud to share our story and Make Amazing Happen at CDW. The Subject Matter Expert (SME) will provide technical expertise and analytical support for Military Construction (MILCON) and ...

CDW

Subject Matter Expert

Washington, DC

We're proud to share our story and Make Amazing Happen at CDW. The Subject Matter Expert (SME) will provide technical expertise and analytical support for Military Construction (MILCON) and ...

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All JobsCdw Technical Support Jobs

Cdw Technical Support information

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$14

$26

$44

How much do cdw technical support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for cdw technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Cdw Technical Support vs Cdw Customer Service Representative?

AspectCdw Technical SupportCdw Customer Service Representative
Primary RoleDiagnosing and resolving technical issues with hardware/softwareAssisting customers with product inquiries and account management
Required SkillsTechnical knowledge, troubleshooting, problem-solvingCommunication, customer service, product knowledge
Work EnvironmentTechnical support centers, remote troubleshootingCall centers, customer service departments
CertificationsIT certifications often preferred (e.g., CompTIA, Microsoft)Customer service certifications optional

While both roles involve assisting customers, Cdw Technical Support focuses on technical troubleshooting and resolving hardware or software issues, requiring technical skills and certifications. In contrast, Cdw Customer Service Representatives handle general inquiries and account support, emphasizing communication and customer service skills.

Infographic showing various Cdw Technical Support job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 4% As Needed, 92% Full Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Onboarding Manager

Technical Onboarding Manager

CDW

Concord, NC • Remote

Full-time

Posted 7 days ago

CDW rating

7.8

Company rating: 7.8 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

71st of 204 rated it services

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.
This position is 100% remote.
Responsibilities
  • Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
  • Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
  • Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
  • Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
  • Gather technical requirements from customers, including new and existing AWS account details and configurations
  • Educate customers on current technologies, Mission Cloud services, and industry best practices
Requirements
  • Experience working in a technical Customer Support, Implementation, or Onboarding role
  • Ability to work in a project management role
  • Ability to work with public cloud, preferably with AWS
  • Ability to communicate regularly with customers over phone or video conference and email
  • Ability to work with contracts and understand service level agreements
  • Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
  • Ability to work in a fast paced evolving environment
  • AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.

What CDW employees say

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About CDW

Sourced by ZipRecruiter

CDW is a leading multi-brand technology solutions provider to business, government, education and healthcare customers across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, combined with the expertise of our specialists, we help solve our customers solve their IT challenges. From the teammates beside us to the leaders who guide us, we move forward together, and we always have your back. At CDW, you'll work with people who inspire you.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Vernon Hills, IL, US

Year founded

1984

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