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Cdk Jobs in Ohio (NOW HIRING)

CDK

Critical Situation Leader

Norwood, OH · Remote

$65K - $75K/yr

Remote Position - USA About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The ...

CDK Global, Inc.

Critical Situation Leader

Norwood, OH · On-site

$65K - $75K/yr

Remote Position - USA About US CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The ...

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$56K

$72.3K

$85.8K

How much do cdk jobs pay per year?

As of Jul 13, 2026, the average yearly pay for cdk in Ohio is $72,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,300.00 and $79,300.00 per year, depending on experience, location, and employer.

What does CDK do?

A Cloud Development Kit (CDK) is a framework that allows developers to define cloud infrastructure using familiar programming languages like TypeScript, Python, or Java. It automates the creation and management of cloud resources, often used with platforms like AWS, enabling infrastructure as code practices. CDK helps streamline deployment, improve consistency, and reduce manual configuration errors.

What are typical daily responsibilities of a CDK Administrator or Specialist at a dealership?

As a CDK Administrator or Specialist, your daily tasks often include managing user accounts and permissions, troubleshooting system issues, running reports, and ensuring that the dealership management system operates smoothly. You may also conduct staff training, coordinate software updates or integrations, and serve as the liaison between dealership departments and CDK support. The role requires regular collaboration with sales, service, and finance teams to optimize workflows and address business needs. Being proactive and responsive helps keep dealership operations running efficiently and minimizes downtime.

What is a CDK job?

A CDK job typically refers to a role involving AWS Cloud Development Kit (CDK), which is an infrastructure-as-code framework for defining cloud resources using programming languages like TypeScript, Python, or Java. Professionals in this role design, implement, and manage cloud infrastructure using CDK to automate deployments and optimize cloud architecture. Key responsibilities often include writing reusable constructs, integrating AWS services, and ensuring infrastructure security and scalability.

Is CDK a good place to work?

As a job role, CDK typically refers to Cloud Development Kit, which involves working with cloud infrastructure automation tools like AWS CDK. The work environment depends on the company employing CDK professionals, but roles often require knowledge of programming languages such as TypeScript or Python and familiarity with cloud services. Overall, the job can be technically rewarding for those interested in cloud infrastructure and automation.

What companies use CDK?

CDK Global is a technology provider primarily serving automotive dealerships, offering software for sales, service, and marketing. Many automotive retailers and dealership groups use CDK's platforms to manage their operations and customer relationships.

What are the key skills and qualifications needed to thrive in the Cdk position, and why are they important?

To thrive as a CDK Administrator or Specialist, you need strong technical proficiency in dealership management systems (DMS), especially those from CDK Global, along with relevant experience in automotive retail operations. Familiarity with tools like CDK Drive, CRM solutions, and certifications in CDK products or IT systems are commonly required. Excellent problem-solving skills, attention to detail, and effective communication abilities are crucial for supporting users and collaborating with cross-functional teams. These competencies ensure optimized workflow, data integrity, and efficient dealership operations.

What kind of company is CDK?

CDK Global is a technology company that provides software solutions for the automotive retail industry, including dealership management systems, digital marketing, and customer relationship management tools. Employees in roles like Cdk often work with software development, IT, and customer support in a corporate environment.
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Cdk jobs near you
Infographic showing various Cdk job openings in Ohio as of July 2026, with employment types broken down into 75% Full Time, 17% Part Time, and 8% Temporary. Highlights an 92% In-person, and 8% Remote job distribution, with an average salary of $72,296 per year, or $34.8 per hour.
Critical Situation Leader

Critical Situation Leader

CDK

Norwood, OH • Remote

$65K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

CDK Global rating

7.3

Company rating: 7.3 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

151st of 209 rated software companies

Job description

Remote Position - USA

About US

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visitwww.cdkglobal.com

AtCDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: StayCurious,OwnIt, BeOpen, CreatePossibilities

Position Summary

Coordination of communication to customers impacted by significant outages or an inability to sell cars, parts and service. Also focused on requests for case escalation. Accept requests for assistance, ensure cases are managed and moving to successful completion.

Responsibilities

Case Management:

  • Manage case escalations brought up by the customer or internal CDK staff

  • Work with Care application teams, assessing priority of escalations and ensuring a successful conclusion

  • Engage all departments (Sales, R&D, Product) in critical issue resolution plans as needed.

  • Partner with Sales, and Fulfillment with the end goal of making our dealers promoters of CDK. Utilize Vision/Salesforce application to manage open cases and subcases owned.

  • Clear understanding of CDK's business direction and willingness to approach any task for an overall outlook.

  • Participate in CDK internal conference calls to represent customer interests and communicate action plans as needed.

  • Serve as point person to dealers to help facilitate and coordinate across all CDK departments relating to case resolution.

  • Participate in customer meetings remotely and on-site, representing support initiatives and current plans. Identify opportunities and initiate training plans for dealership staff

  • Host weekly calls to review case activity and issues related to Customer Care.

  • Regular case review to customers requiring extra focus. Ensure movement and assignment.

  • Assess dealership risk factors and identify risk mitigation strategies to ensure the continued success of CDK applications and new layered application opportunities.

  • Regular reporting of escalation activity. Identify opportunities for improvement.

Outage Impacted (Unable to sell cars, parts or service):

  • Engagement in outage bridges including weekends

  • Define what requires additional communication.

  • Building and distributing customer facing communication.

  • Define the audience on impacted customers.

Qualifications

  • Bachelor's degree or related CDK experience.

  • 5+ Years of client services, marketing, or sales experience.

  • Excellent customer service and listening skills.

  • Excellent verbal and written communication skills.

  • Above average presentation skills.

  • Knowledge of all CDK products, software, and hardware.

  • Knowledge of CDK departments and internal processes.

  • Knowledge of CDK's business strategy, operational workings of CDK, product offerings, and automotive industry.

  • Ability to work and influence across all levels of the dealership

  • Strong multi-tasking experience; multiple assignments, project issues

  • Strong collaboration and human resource development skills.

  • Ability to analyze situations and determine a course of action and comprehend dealer issues.

  • A solution-oriented, strategic thinking, and high-judgment leader

  • Saturday work required. Must be able to work some weekends.

Preferred Qualifications

  • Project management skills.

  • Proficient in using SalesForce

  • 5+ Years of retail automotive experience preferred.

Salary Range: $65,500 - $75,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)

  • 401K Matching Program

  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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