ZipRecruiter

Log In

1

Ccst Networking Jobs in Phoenix, AZ (NOW HIRING)

cloudIT, LLC

System Administrator

Phoenix, AZ · On-site

$65 - $95/hr

CompTIA Network+ * IT Glue Certified Professional Level 1 * SonicWALL SNSA * Fortinet FCA * Cisco CCST * VMware VCTA * Other vendor or industry-specific associate-level certifications will be ...

CLOUDIT

System Administrator

Phoenix, AZ · On-site

$65 - $105/hr

CompTIA Network+ * IT Glue Certified Professional Level 1 * SonicWALL SNSA * Fortinet FCA * Cisco CCST * VMware VCTA * Other vendor or industry-specific associate-level certifications will be ...

cloudIT

System Administrator

Phoenix, AZ · On-site

CompTIA Network+ * IT Glue Certified Professional Level 1 * SonicWALL SNSA * Fortinet FCA * Cisco CCST * VMware VCTA * Other vendor or industry-specific associate-level certifications will be ...

CloudIT LLC

System Administrator

Phoenix, AZ · On-site

CompTIA Network+ * IT Glue Certified Professional Level 1 * SonicWALL SNSA * Fortinet FCA * Cisco CCST * VMware VCTA * Other vendor or industry-specific associate-level certifications will be ...

All JobsCcst Networking JobsCcst Networking Jobs in Phoenix, AZ

Ccst Networking information

See Phoenix, AZ salary details

$14

$26

$38

How much do ccst networking jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for ccst networking in Phoenix, AZ is $26.46, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $28.89 per hour, depending on experience, location, and employer.

What is a CCST Networking professional?

CCST Networking professionals are individuals who have earned the Cisco Certified Support Technician (CCST) Networking certification. This entry-level credential validates foundational knowledge and skills in basic networking concepts, network troubleshooting, and network security. CCST Networking professionals are equipped to support IT infrastructure and assist in network administration tasks, making them valuable assets for organizations seeking to maintain and optimize their network systems.

What are the key skills and qualifications needed to thrive as a CCST Networking professional?

To thrive as a CCST Networking professional, you need a solid understanding of networking fundamentals, protocols, and troubleshooting, often validated by a CCST Networking certification or related credentials. Familiarity with network devices, Cisco systems, and network monitoring tools is typically required. Strong analytical thinking, attention to detail, and effective communication skills help professionals excel in diagnosing issues and collaborating with teams. These skills are crucial for ensuring the reliability, security, and efficiency of organizational networks.

What types of projects and technologies do CCST Networking professionals typically work with in their daily roles?

CCST Networking professionals frequently manage and troubleshoot network infrastructures, including routers, switches, and firewalls. They may work on projects such as deploying secure wireless networks, configuring VLANs, and optimizing network performance for organizations. Collaboration with cybersecurity teams, system administrators, and end-users is common to ensure seamless connectivity and resolve technical issues efficiently. Staying updated on emerging networking technologies and best practices is also a key part of the role, providing opportunities for continuous learning and advancement.

What is the difference between Ccst Networking vs Network Technician?

AspectCcst NetworkingNetwork Technician
CertificationsCCST, CompTIA Network+CompTIA Network+, Cisco CCNA often preferred
Work EnvironmentData centers, corporate IT, network installationOffice settings, on-site troubleshooting, fieldwork
Industry UsageIT service providers, enterprise networksTelecommunications, corporate IT support

Both roles involve network setup and troubleshooting, but Ccst Networking typically requires more specialized certifications and focuses on network installation and maintenance in data centers or enterprise environments. Network Technicians often perform on-site troubleshooting and support, with a broader focus on network operations. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Ccst Networking jobs in Phoenix, AZ?

For Ccst Networking jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Ccst Networking jobs in Phoenix, AZ look for?

The top searched job categories for Ccst Networking jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Ccst Networking jobs?

Cities near Phoenix, AZ with the most Ccst Networking job openings:

Ccst Networking jobs near you
Infographic showing various Ccst Networking job openings in Phoenix, AZ as of August 2026, with employment types broken down into 2% Internship, 88% Full Time, 7% Part Time, and 3% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $55,027 per year, or $26.5 per hour.

Tier 3 Service Desk Technician

Phoenix Staff

Phoenix, AZ

$35 - $42/hr

Full-time

Posted 9 days ago

Job description

Title: Tier 3 Service Desk

Location: Phoenix, AZ (Onsite)

Type: Temporary-to-Hire

Compensation: $35–$42/hour


Position Overview

Phoenix Staff is seeking a Tier 3 Support Engineer to serve as the senior technical escalation resource within a service desk environment. This position is responsible for resolving highly complex incidents and service requests escalated from Tier 1 and Tier 2 support teams. The engineer will take ownership of escalations through resolution, conduct root-cause analysis to prevent repeat issues, create processes and documentation, support advanced technical initiatives across customer environments, and mentor junior technical staff.


The ideal candidate brings extensive experience with networking, Microsoft server and cloud technologies, virtualization, security, and advanced troubleshooting, along with the communication skills needed to collaborate with internal teams, vendors, and customers.


Key Responsibilities

  • Act as the highest-level service desk escalation resource for complex issues involving servers, networks, cloud platforms, virtualization, endpoints, firewalls, and security technologies.
  • Manage escalated incidents from initial handoff through resolution, coordinating with internal technical teams and third-party vendors when necessary.
  • Conduct root-cause analysis and problem-management activities to identify and permanently address recurring technical issues.
  • Design, deploy, maintain, and troubleshoot Microsoft technologies, including Windows Server, Exchange, SQL Server, SharePoint, Microsoft 365, and Azure.
  • Support VMware and Hyper-V virtualization environments.
  • Configure and troubleshoot advanced networking and firewall environments, including WAN/LAN infrastructure, VPNs, and related security technologies.
  • Implement, test, and support backup, disaster recovery, and business continuity solutions.
  • Lead or provide senior technical support for migrations, upgrades, and other complex projects in coordination with project management and engineering teams.
  • Develop and maintain technical documentation, runbooks, procedures, and knowledge base resources.
  • Mentor Tier 1 and Tier 2 team members, review escalations, and provide technical coaching to strengthen overall service desk capabilities.
  • Participate in change-management activities, including Change Advisory Board (CAB) processes.
  • Serve as a senior escalation resource as part of an on-call rotation.
  • Maintain strong escalation-resolution and first-time-fix performance while helping reduce recurring incidents through effective remediation.
  • Complete required technical, security, and personally identifiable information (PII) training.
  • Work primarily on-site, with occasional travel for complex customer-site technical work when required.
  • Perform work that may include extended periods at a computer and occasional lifting or transportation of computers, networking equipment, and peripherals.


Qualifications

  • 5+ years of professional IT support experience, including at least 2 years working at an advanced support or escalation level; managed service provider (MSP) experience is preferred.
  • Advanced knowledge of Microsoft server and cloud technologies, networking, and virtualization.
  • Strong troubleshooting capabilities across servers, networks, firewalls, cloud services, endpoints, and related infrastructure.
  • Experience administering or supporting Windows Server, Microsoft 365, Azure, Exchange, SQL Server, and SharePoint environments.
  • Hands-on experience with VMware and/or Hyper-V.
  • Working knowledge of WAN/LAN infrastructure, VPN technologies, firewalls, and network security.
  • PowerShell scripting and automation experience.
  • Experience working with ConnectWise, IT Glue, and remote monitoring and management (RMM) platforms.
  • Strong written and verbal communication skills with the ability to document technical solutions clearly.
  • Demonstrated ability to mentor and support less-experienced technical team members.
  • Ability to participate in a scheduled senior on-call rotation.
  • CompTIA A+ and at least one applicable associate-level certification, such as Microsoft AZ-104 or AZ-801, CompTIA Network+, Cisco CCST/CCNA, SonicWall SNSA, Fortinet FCA, or VMware VCTA.
  • Ability to maintain active technical certifications and complete required ongoing training.


Preferred Skills

  • Previous experience supporting multiple customer environments within an MSP.
  • Professional-level technical certification aligned with an applicable specialization, such as Microsoft AZ-305, CompTIA Security+, Cisco CCNA, or VMware VCP, or the ability to obtain an applicable professional-level certification within 12 months.
  • ITIL 4 Foundation certification.
  • Experience leading technical migrations, infrastructure upgrades, and other complex implementation projects.
  • Familiarity with formal change-management and CAB processes.
  • Strong problem-management and root-cause analysis skills.
  • Experience creating technical runbooks and knowledge base documentation.
  • A collaborative, mentorship-focused approach to developing Tier 1 and Tier 2 technical staff.