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Introduction

We manage the lifecycle of customer projects, aligning client goals with Cisco's strategy. We use PMI and Agile methodologies to maintain project health, financial stability, and operational governance from start to finish. We are committed to delivering technical solutions that meet business outcomes while ensuring every project remains within scope, on schedule, and on budget!

Who You'll Work With

We partner with Service Delivery and Customer Experience Managers to ensure project visibility and alignment. We collaborate with Sales, Engineering, and Business Development to design and implement custom solutions for our clients. We work with vendor management teams to handle partner selection and contract negotiations, and we lead global project teams to ensure consistent, high-quality delivery every time!

What You'll Do

• Lead Strategic Programs: We handle large-scale programs, overseeing resources, budgets, and risks to ensure project profitability and success.
• Advise Leadership: We act as trusted advisors to IT and executive leaders, translating business requirements into actionable delivery plans.
• Drive Innovation: We use AI and automation to streamline planning and reporting, identifying new ways to improve efficiency!
• Ensure Governance: We monitor financial health and delivery performance using Cisco's internal tools, ensuring accurate revenue and margin tracking.
• Share Expertise: We mentor project managers, lead internal continuous improvement efforts, and represent Cisco at industry events to share our technical knowledge.
  

Minimum Qualifications

• Bachelor's degree with 8 years of experience (or equivalent), PMP certification, and CPMAI certification.
• Bilingual Fluency Canadian French + English
• A solid track record of handling large, complex programs and the technical knowledge required to guide delivery plans.
• Demonstrated ability to handle financial forecasting, revenue tracking, and project-level budgets.
  

Preferred Qualifications

• Additional professional project management certifications.
• Technical credentials such as CCST Networking, CCST Security, or CCNA to support technical oversight.
• Experience with change management and driving operational discipline across large teams.

Responsable des programmes clients
Introduction

Nous gerons les projets clients tout au long de leur cycle de vie afin d'harmoniser les objectifs des clients avec la strategie de Cisco. Nous appliquons les methodologies PMI et Agile pour assurer la bonne marche des projets, leur stabilite financiere et leur gouvernance operationnelle, du lancement a la cloture. Nous nous engageons a offrir des solutions techniques qui repondent aux resultats commerciaux attendus, tout en veillant a ce que chaque projet respecte sa portee, son echeancier et son budget.

Vos collegues

Nous travaillons en etroite collaboration avec les responsables de la prestation de services et de l'experience client afin d'assurer la visibilite sur les projets et l'harmonisation des efforts. Nous collaborons avec les equipes des ventes, de l'ingenierie et du developpement commercial pour concevoir et mettre en uvre des solutions adaptees aux besoins de nos clients. Nous collaborons avec les equipes responsables de la gestion des prestataires pour selectionner les partenaires et negocier les contrats. Nous dirigeons egalement des equipes de projet internationales afin d'assurer une prestation uniforme et de grande qualite.

Vos fonctions

• Diriger des programmes strategiques: nous pilotons des programmes de grande envergure et supervisons les ressources, les budgets et les risques afin d'en assurer la rentabilite et la reussite.
• Conseiller la direction: nous agissons comme conseillers de confiance aupres des dirigeants des TI et des cadres superieurs, et traduisons les exigences commerciales en plans de prestation concrets.
• Stimuler l'innovation: nous misons sur l'intelligence artificielle et l'automatisation pour simplifier la planification et la production de rapports, et trouver de nouvelles facons d'accroitre l'efficacite.
• Assurer la gouvernance: nous surveillons la sante financiere des projets et le rendement de la prestation a l'aide des outils internes de Cisco afin d'assurer un suivi precis des revenus et des marges.
• Partager notre expertise: nous encadrons les gestionnaires de projet, dirigeons les initiatives internes d'amelioration continue et representons Cisco lors d'evenements sectoriels afin de faire rayonner notre expertise technique.
  

Qualifications minimales

• Baccalaureat et huit ans d'experience, ou combinaison equivalente, ainsi que les certifications PMP et CPMAI.
• Bilinguisme : francais canadien et anglais.
• Experience eprouvee de la gestion de programmes complexes de grande envergure et connaissances techniques necessaires pour orienter les plans de prestation.
• Capacite demontree a gerer les previsions financieres, le suivi des revenus et les budgets de projet.
  

Qualifications recherchees

• Autres certifications professionnelles en gestion de projet.
• Certifications techniques, comme CCST Networking, CCST Security ou CCNA, permettant d'assurer une supervision technique efficace.
• Experience de la gestion du changement et de l'instauration d'une discipline operationnelle au sein de grandes equipes.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.