Job Summary:
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform. They are seeking Technical Support Engineers to support their enterprise customers by troubleshooting technical issues, advising on system installation, and collaborating with engineering teams to improve products.
Responsibilities:
• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
• Provide best practice design, installation, and configuration expertise to enterprise customers
• Communicate technical matters to customers both orally and in writing
• Own customer issues from creation to resolution
• Collaborate with Engineering and Product teams to test new products and identify bugs
• Write technical knowledge base articles and whitepapers
• Staying up to date on the latest products and industry technologies
• Build tools and processes that will scale
Qualifications:
Required:
• Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
• Ability to communicate complex technical matters both orally and in writing
• Demonstrated problem-solving skills and attention to detail
• Ability to work within a team environment
• Willing and able to work on-site in San Mateo 5 days per week
Preferred:
• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Company:
Verkada is a cyber security company that offers an AI integrated platform for cloud physical security. Founded in 2016, the company is headquartered in San Mateo, USA, with a team of 1001-5000 employees. The company is currently Late Stage.