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Ccc One Jobs in Eugene, OR (NOW HIRING)

Puget Collision

Customer Service Rep

Eugene, OR · On-site

Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. * Confirm customer information is accurate and complete for ...

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Ccc One information

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$5

$41

$62

How much do ccc one jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for ccc one in Eugene, OR is $41.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.00 and $51.44 per hour, depending on experience, location, and employer.

What is a CCC One specialist?

A CCC One specialist is a professional who is proficient in using CCC One, a software platform widely used in the auto collision repair industry for estimating, managing repairs, and processing insurance claims. They help shops streamline workflow, ensure accurate cost estimates, and communicate with insurance companies efficiently. CCC One specialists may work in auto body shops, insurance companies, or as independent consultants to improve operational efficiency and customer service.

What are the key skills and qualifications needed to thrive as a CCC One specialist?

To thrive as a CCC ONE Specialist, you need a background in automotive repair estimating, insurance claims processes, and a solid understanding of collision industry standards. Proficiency with CCC ONE software, Microsoft Office Suite, and familiarity with repair management systems are typically expected. Strong attention to detail, problem-solving abilities, and effective communication skills help specialists excel in customer service and teamwork. These competencies ensure accurate estimates, efficient workflow management, and high customer satisfaction in a fast-paced repair environment.

What are some common challenges faced by professionals using CCC One in an auto body shop environment?

Professionals using CCC ONE in an auto body shop often encounter challenges such as keeping up with frequent software updates, ensuring accurate data entry for repair estimates, and adapting to new features that streamline workflow. Collaboration with estimators, technicians, and insurance adjusters is crucial, as miscommunication can lead to delays or errors in the repair process. Staying organized and continuously learning about CCC ONE's evolving capabilities helps users maximize efficiency and maintain high-quality customer service.

What is the difference between Ccc One vs Ccc Two?

AspectCcc OneCcc Two
Required CertificationsCertified in XYZCertified in XYZ
Work EnvironmentOffice and field workOffice and field work
Industry UsageCommon in manufacturing and logisticsCommon in manufacturing and logistics
Search & Comparison IntentOften compared for similar rolesOften compared for similar roles

Both Ccc One and Ccc Two share similar certifications, work environments, and industry usage, making them closely related roles. The main difference lies in specific job responsibilities and focus areas within the industry. Understanding these distinctions helps employers and job seekers identify the best fit for their skills and career goals.

What does Ccc One do?

Ccc One is a role that typically involves managing customer accounts, processing claims, or providing technical support, depending on the industry. It often requires strong communication skills and familiarity with relevant software tools. The specific responsibilities can vary based on the company's focus and the job's context.

What are popular job titles related to Ccc One jobs in Eugene, OR?

For Ccc One jobs in Eugene, OR, the most frequently searched job titles are:

What job categories do people searching Ccc One jobs in Eugene, OR look for?

The top searched job categories for Ccc One jobs in Eugene, OR are:

What cities near Eugene, OR are hiring for Ccc One jobs?

Cities near Eugene, OR with the most Ccc One job openings:

Ccc One jobs near you

Customer Service Rep

Puget Collision

Eugene, OR • On-site

Other

Re-posted 8 hours ago

Job description

 

Job Description: Customer Service Representative


The CSR is the primary contact for all initial customer reception and is responsible for customer care throughout the vehicle repair process. The CSR must be able to secure the customer by being an empathetic listener with the ability to answer basic questions related to the repair process.


FLSA Status: Non-Exempt

Work Location: Full Time Hourly


Job Responsibilities:

  • Greet customers professionally and in a timely manner, ensure a high degree of customer service excellence with a warm reception and offer customer comfort items.
  • Answer the phone professionally and respond to all voice mails same day, addressing customer inquiries with the appropriate shop team members.
  • Inform customer of repair process, insurance claim processing, payment procedures, repair techniques, and expected delivery date of repair.
  • Communicate any customer expectations, complaints, service issues or other specific requirements learned from the customer or insurance carrier to Estimator and Center Leader.
  • Capture the business for customers who walk through the door or call for an estimate by establishing customer confidence and trust in our abilities and company. This will include being knowledgeable of our certifications and insurance carrier partnerships. 
  • Follow-up on all Missed Opportunities
  • Schedule appointments for the Estimator effectively ensuring accurate and timely calendar updates.
  • Oversee processing of initial insurance assignments, customer contact/appointment verification.
  • Ensure all “scheduled in” repairs are set up the day before to receive the customer: rental car arrangements, parts review, payment confirmations, create the CCC one file.
  • Ensure all documents are scanned in the CCC one file: Check in Sheet, Estimate, Adjusted Sheets, Parts Invoices, Payments, and Final Bills. 
  • Confirm customer information is accurate and complete for all communication needed.
  • Ensure file is ready, vehicle is complete and “CSR Quality Control Checked” before customer is called for vehicle delivery.
  • Daily audit of all Parts invoices posted in CCC 
  • Ensure Banking Transactions & Deposits are posted and completed accurately by deadline.
  • Open mail daily and disperse appropriately including invoices and statements.
  • Ensure lobbies clean and orderly, customer comfort areas stocked, marketing material available.
  • Monitor and replenish office supplies and orders needed for the shop with Center Leader approval.
  • Ensure Regulatory Documents, Permits are current, posted and filed appropriately at the shop.
  • Ensure safety items are stocked such as first aid kits and safety glasses in the lobbies.


Key Performance Metrics

  • Customer Service Index Score 95%, Kept Informed, Net Promoter Score 
  • Educate the customer on the survey and ask to take the surveys with a monthly goal of 30%.
  • Ask for the sale and schedule the repair: 75% Closing Ratio.

 

Skills/Qualifications:

  • Collision University Training required in first 6 months of employment.
  • Basic Computer Skills are necessary to navigate company systems & communicate with customers.
  • Must be able to multi-task in a high-paced environment with a flexible attitude.
  • The ability to read, understand, and perform written instructions accurately and consistently and to work independently as well as with others in an organized manner. 

 

Behavioral Excellence Required:

  • Perform all assigned responsibilities according to the Company Standard Operating Procedures. 
  • Adheres to the company’s non-disclosure and confidentiality policies concerning customer information.


Physical Requirements:

  • Ability to work in both office and automotive repair shop environments.
  • Ability to sit for extended periods while using a computer, telephone, and other office equipment.
  • Ability to stand and walk frequently throughout the workday while assisting customers, inspecting vehicles, and coordinating with shop personnel.
  • Ability to move throughout the facility, including office, production, and parking areas.
  • Ability to occasionally bend, stoop, reach, and lift materials or office supplies weighing up to 20 pounds.
  • Ability to use hands and fingers for frequent typing, data entry, filing, and operation of office equipment.
  • Ability to communicate effectively with customers, insurance representatives, vendors, and employees in person, by telephone, and electronically.
  • Ability to read, review, and enter information accurately into computer systems and repair management software.
  • Ability to visually inspect vehicle damage and identify vehicles in various stages of the repair process.
  • Ability to safely navigate around vehicles, equipment, and active repair operations within the shop environment.
  • Ability to tolerate exposure to noise, dust, fumes, and varying temperatures when entering production and parking areas.
  • Ability to manage multiple tasks and maintain professionalism in a fast-paced customer service environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.