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Ccaas Technical Support Roles Jobs (NOW HIRING)

Robert Half

Technical Support Analyst

Tallahassee, FL · On-site

$40 - $45/hr

Demonstrated experience in customer support, service desk, or production support roles within a business or technical environment. * Strong ability to troubleshoot issues, assess priorities, and ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and Responsibilities: GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent ...

Podium

Technical Support Engineer

Lehi, UT · On-site

A customer-first mindset with strong empathy and ownership * 1-3 years of experience in technical or product support roles * Ability to drive innovation, improve processes, and thrive in an ...

Socket.dev

Technical Support Engineer

Lehi, UT · On-site

A customer-first mindset with strong empathy and ownership * 1-3 years of experience in technical or product support roles * Ability to drive innovation, improve processes, and thrive in an ...

Talkdesk, Inc.

$45K - $79K/yr

Technical Support Engineer - Platform Support Remote The Technical Support Engineer - Platform ... CCaaS) and in the G2 Overall Grid ® Reports for AI Agents and Contact Center. With seven ...

NextHop AI

Minimum 10 years of experience in technical support roles ... Leadership roles require 15+ years of experience in support environments * Proficient in networking ...

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Ccaas Technical Support Roles information

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How much do ccaas technical support roles jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ccaas technical support roles in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

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For Ccaas Technical Support Roles jobs, the most frequently searched job titles are:

Infographic showing various Ccaas Technical Support Roles job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Analyst

Tallahassee, FL • On-site

Robert Half
Recruiting and Staffing Services • 10K+ employees
Learn more about Robert Halfexternal

$40 - $45/hr

Temporary

Posted 6 days ago

Job description

We are looking for an experienced Technical Support Analyst to support end users and help maintain stable day-to-day operations for a critical business application in Tallahassee, Florida. This Long-term Contract position is ideal for someone who combines strong customer service with analytical thinking and can work effectively in a fast-paced production support environment. The role focuses on issue investigation, ticket coordination, troubleshooting, and clear communication with users, internal teams, and external vendors.


Responsibilities:

• Manage incoming support requests by reviewing, categorizing, and routing incidents based on urgency, impact, and business need.

• Communicate with users to collect complete issue details, clarify symptoms, and record the operational effect of reported problems.

• Perform Tier 1 and Tier 2 troubleshooting to resolve common application and technical issues using established support practices and reference materials.

• Open and coordinate vendor cases for defects or problems that require third-party involvement, ensuring follow-up through closure.

• Work closely with technical teams, business analysts, infrastructure personnel, and external partners to move issues toward timely resolution.

• Track incidents throughout the support lifecycle and help maintain compliance with service level expectations.

• Keep records in the incident management system accurate, current, and detailed to support reporting and knowledge sharing.

• Create and refine knowledge articles, support documentation, and standard operating procedures to improve consistency and efficiency.

• Identify repeat incidents, analyze support patterns, and recommend process improvements that reduce disruption and strengthen production support.

• Assist with release activities, validation efforts, and post-implementation support during phased production rollouts.

• Demonstrated experience in customer support, service desk, or production support roles within a business or technical environment.
• Strong ability to troubleshoot issues, assess priorities, and determine appropriate next steps for incident resolution.
• Experience documenting incidents, procedures, and support outcomes with accuracy and attention to detail.
• Ability to collaborate effectively with end users, technical teams, business stakeholders, and third-party vendors.
• Working knowledge of Tier 1 and Tier 2 support practices, ticket triage, and service level management.
• Skill in identifying recurring problems, interpreting support trends, and contributing to process improvement efforts.
• Clear written and verbal communication skills, with the ability to explain technical issues in user-friendly terms.
• Ability to support production releases, validation activities, and high-volume ticket environments with flexibility and organization.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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