ZipRecruiter

Log In

1

Ccaas Solutions Engineer Jobs (NOW HIRING)

Damco Solutions

Genesys Cloud Consulting

Austin, TX · On-site

$55.25 - $73.75/hr

... engineering teams to drive execution and resolve blockers. • Lead the migration of existing ... Genesys Cloud (required); exposure to other CCAAS solutions is a plus. Preferred : • Experience ...

Whippy

Solutions Engineer

$120K - $180K/yr

Who succeeds here You have spent at least 3+ years in customer facing pre sales roles, as an SE, Solutions Consultant, or senior Sales Engineer, in staffing technology, ATS ecosystems, or CCaaS and ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

Partner with solution architects, developers, QA teams, PMs, and vendors to clarify requirements ... CCaaS / Contact Center Operations * Requirements Gathering * Process Mapping * User Stories ...

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

About the role: As a Strategic Solutions Engineer , you'll be at the forefront of the AI ... ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect). * Strong ...

Cresta

Strategic Solutions Engineer, East

About the role: As a Strategic Solutions Engineer , you'll be at the forefront of the AI ... ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect). * Strong ...

Cresta

Enterprise Solutions Engineer

OR · On-site +1

About the role: As an Enterprise Solutions Engineer you will partner with Enterprise Account ... Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize ...

Cresta

Enterprise Solutions Engineer

About the role: As an Enterprise Solutions Engineer you will partner with Enterprise Account ... Deep hands-on expertise with Conversational AI and CCaaS platforms, helping customers modernize ...

previous pagenext page

Showing results 21-40

All JobsCcaas Solutions Engineer Jobs

Ccaas Solutions Engineer information

See salary details

$44.5K

$123.3K

$181.5K

How much do ccaas solutions engineer jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ccaas solutions engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ccaas Solutions Engineer jobs?

For Ccaas Solutions Engineer jobs, the most frequently searched job titles are:

Infographic showing various Ccaas Solutions Engineer job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 78% Physical, 3% Hybrid, and 19% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Genesys Cloud Consulting

Austin, TX • On-site

Damco Solutions
IT Services • 5 - 10K employees
Learn more about Damco Solutionsexternal

$55.25 - $73.75/hr

Full-time

Re-posted 3 days ago

Job description

Job Summary:
Damco Solutions is seeking an experienced Product Manager – Assisted Service to lead the modernization of their customer service platforms. This role will focus on transforming legacy contact center systems into a modern CCaaS environment, owning the product lifecycle and collaborating with stakeholders to deliver exceptional customer and agent experiences.
Responsibilities:
• Define and maintain the product vision, strategy, and roadmap for assisted service and CCaaS platforms.
• Align product initiatives with business goals, customer experience objectives, and operational efficiency.
• Conduct requirements gathering sessions with business, operations, and technology teams.
• Write and refine user stories, acceptance criteria, and epics to guide development.
• Manage and prioritize the product backlog in JIRA, ensuring delivery of high-value features.
• Collaborate closely with engineering teams to drive execution and resolve blockers.
• Lead the migration of existing contact center platforms to Genesys Cloud CCaaS.
• Oversee data migration, workflows, call routing, and integrations to ensure seamless adoption.
• Partner with vendors and IT teams to deliver successful, large-scale deployments.
• Design and run POCs to validate emerging technologies and prove business value.
• Drive the integration of AI and automation, including agent-assist, conversational AI, predictive routing, and self-service enhancements.
• Work with AI/ML teams to embed intelligence into assisted service and agent experiences.
• Act as the primary liaison between stakeholders and technical teams.
• Clearly communicate roadmap progress, risks, and dependencies to executives and cross-functional teams.
• Represent the voice of both customers and agents in product decisions.
Qualifications:
Required:
• 7+ years of product management experience in customer service or contact center technology.
• Genesys Cloud CCaaS expertise is required (must-have).
• Strong background in contact center modernization, platform migration, and enterprise integrations.
• Hands-on experience with requirements gathering, user story writing, and backlog management (JIRA).
• Proven success in delivering POCs, pilots, and production-scale rollouts.
• Solid understanding of AI, automation, and analytics in customer service.
• CCaaS Platforms: Genesys Cloud (required); exposure to other CCAAS solutions is a plus.
Preferred:
• Experience in global enterprise-scale or regulated environments.
• Knowledge of customer journey analytics and advanced workforce engagement solutions.
• Strong vendor evaluation, partnership, and contract management skills.
Company:
Damco Solutions is a provider of IT solutions, services, and products. Founded in 1996, the company is headquartered in Plainsboro, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

Apply