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Ccaas Project Manager Jobs in Dallas, TX (NOW HIRING)

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Ccaas Project Manager information

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$44K

$95.5K

$152.8K

How much do ccaas project manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for ccaas project manager in Dallas, TX is $95,520.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,200.00 and $111,800.00 per year, depending on experience, location, and employer.

What is a CCaaS project manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.

What are the key skills and qualifications needed to thrive as a CCaaS project manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS project manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

What are popular job titles related to Ccaas Project Manager jobs in Dallas, TX?

For Ccaas Project Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Ccaas Project Manager jobs in Dallas, TX look for?

The top searched job categories for Ccaas Project Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Ccaas Project Manager jobs?

Cities near Dallas, TX with the most Ccaas Project Manager job openings:

Ccaas Project Manager jobs near you
Infographic showing various Ccaas Project Manager job openings in Dallas, TX as of August 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $95,520 per year, or $45.9 per hour.

Amazon Connect Developer

Infosys Limited Digital

Richardson, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job details
Job Role
Technology Consultant 2
Career Role
Technology Lead - US
Work Location
Richardson, TX
State / Region / Province
Texas
Country
USA
Domain
Delivery
Interest Group
Infosys Limited
Company
ITL USA
Requisition ID
151106BR
Technical Skills 1
Technology|Infrastructure-Contact Center|IVR Concepts
Technical Skills 2
Technology|AI Hyperscalers|AWS Agentic AI Services
Technical Skills 3
Technology|data science|PYTHON
Overview
The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a data-first approach to engineering and value-stream management, enabling real-time visibility into the flow of value. Our team leverages advanced technologies such as AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market. Join us to be part of a team that is at the forefront of engineering innovation, delivering intelligent insights and empowering stakeholders to achieve hyper-productivity and sustainable growth.
In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:
• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects
Your contribution to the team:
• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.
Required Skill and Experience
Design end-to-end Contact Center as a Service (CCaaS) solutions using Amazon Connect/Lex, Bedrock.
Preferred Skill and Experience
Experience in conversational AI solutions using Amazon Lex (V1/V2), Lambda, and related AWS services
Additional Required Qualifications
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Benefits
Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:
  • Medical/Dental/Vision/Life Insurance
  • Long-term/Short-term Disability
  • Health and Dependent Care Reimbursement Accounts
  • Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
  • 401(k) plan and contributions dependent on salary level
  • Paid holidays plus Paid Time Off
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

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