Cbu Director Jobs (NOW HIRING)

United States Louisville, White Plains Hybrid Permanent Full-Time Posted: 4 Sep 2026 The QFS CBU US Market Senior Director is responsible for all market related QFS topics and accountable to make sure all market observations, preferences and issues are being channelled through the most efficient way across different functions and stakeholders: Consumer and Customer voice and connections, Risk Management and QFS Logistics.The main purpose of this role is to protect brand equity through QFS in Market.  Risk Management – Lead QFS compliance by evolving QFS regulatory requirements , Danone Policies and Risk Management StandardsLead end to end management of the Concession and Derogation Process for US + CAStay updated on industry and local regulations changes and ensure, through robust stakeholder engagement, that products remain compliant to local, national, and international food safety standardsFully collaborate with QiD teams and input key regulation and consumer criteria to them to ensure successful product launches of fully compliant product that drive consumer satisfactionTo report and escalate potential non compliances, including authority and consumer group reports and publicationsTake part in CBU audits to identify any gaps in QFS standards and close any gaps identifiedEnsure local implementation of Global Risk Management requirementsConsumer & Customer SatisfactionCapture and utilise consumer and customer feedback to identify when a product and packaging is performing well and there are consumer satisfaction opportunities.Closely monitor consumer and customercomplaints and CPMU data to understand when a product and packaging is either performing poorly or is a potential quality and/or food safety risk.Monitor authority and consumer group publications to highlight potential consumer satisfaction issuesEngage stakeholders and functions so that they are aware of product performance issuesAdvise stakeholders and functions on the types of issues experienced by consumers and offer insight into potential improvementsEnsure excellent service delivery to consumers and patients at multiple touchpoints and represent the consumer and patient voice within the CBU and to other functions.Manage the Consumer Care line and provide technical support to customers regarding product quality and safety issues.Conduct Market Performance QFS assessments and Store Checks ensuring performance shared and follow up actions are completedEscalate any market feedback that indicates a product is or may become a quality or food safety risk to relevant stakeholders adopting a speedy and proactive approachQFS Logistics Ensure customer logistics issues are managed and on continuous improvement plansLead QFS Logistics requirements implementation (standards, audits,…)Ensure full traceability of product as far as possible is maintained.Implement secure systems for keeping and placing product in QC hold status, maintaining integrity until product is shipped to consumers, returned or destroyed.Ensure product traceability, withdrawal and recall systems are effectiveKey deliverables of the jobLeadershipConduct training sessions for the sales team on quality and food safety standards and practices.Lead by example with a servant leadership focus enabling a culture of teamwork and trust across all teamsDevelop highly competent CBU QFS organizations that are technically and capable of implementing strong consumer feedback management systemsWork openly and proactively with US + CA QFS teams and categories to drive overall performance in the regionDevelop strategies for continuous QFS improvement in CBUs and also input to Region QFS strategyComplianceEnsure implementation of food safety and quality policy, procedures and standards in respective CBUsGovernance & ReportingEnsure transparency in reporting issues, KPIs and QFS risks using the Danone systems and standardsFully interrogate KPIs and consumer and customer feedback to evaluate product performance and protect brand integrityEscalate and manage issues and potential QFS risks timely, to appropriate stakeholders while fully securing product, brand integrity and consumer safety. The salary range for this position is $200,000-250,000 USD. The exact salary offered will depend on several factors, including the candidate’s relevant experience, geographic location, internal equity, and market conditions.  Danone North America additionally offers a performance-based bonus and has a strong benefits package including Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Tuition Reimbursement, Flexible Time Off, and Paid Parental Bonding Leave, among other benefit plan options. To give our employees flexibility, Danone is a hybrid work environment.This role is considered a “hybrid” position that allows for flexible work, meaning it is a role where collaboration with key stakeholders in Danone Hubs occurs. While you may have the option to work from home on a schedule as agreed to with your supervisor, you are also expected to regularly report to your assigned office location at least 3 days per week.Knowledge, Skills & Abilities: Strong ownership and demonstration of Danone behaviors and values.Proven strategic mindset with servant leadership in focus to enable functional teams for execution with excellence.Mastery and globally recognized expertise in QFS systems and programs management.Undisputed, consistent servant leadership.Excellent communication skills and leadership courage.Strong leadership to drive change within the organization.Strong problem solving skills and focus on enabling excellence in execution.Facts and data driven, with strong synthesis and analytical capabilities.Main Interactions: Chief QFS Officer US + CA Quality Leaders SIA and Category teamsLogistics teamRegulatory teamsCareline ProviderGlobal Quality Stakeholders Education & Experience:Proven experience in Quality scope – with specific experience in Consumer Voice/Market Quality/Careline and Quality Risk/Complaince Management10-15 years experience  Life at DanoneWith approximately 5,000 employees and 13 production locations across the U.S., our vibrant culture and endless growth opportunities are just a couple of the reasons our employees call themselves “Proud Danoners.” Learn more about Life at DanoneOur BrandsWhen you join us, you’ll work with some of the best-known food and beverage brands in the world, including Activia®, DanActive®, Danimals®, Dannon®, evian®, Follow Your Heart®, Happy Family® Organics, International Delight®, Light + Fit®, Nutricia ®, Oikos®, Silk®, So Delicious® Dairy Free, ST K® Cold Brew Coffee ®, Too Good & Co™, and YoCrunch®.Our PurposeWe’re committed to making a positive impact on our world. Rooted in our mission to bring health through food to as many people as possible, we’re proud to be the world’s largest B Corp.Learn more about our mission.Our BenefitsOur commitment to making the world healthier starts with our employees. Physical Wellbeing: We pay for the majority of your medical benefits – which include medical, dental and vision – with our competitive 80%/20% cost-sharing model.Mental Wellbeing: Danoners receive fitness discounts, unlimited flexible time off and hybrid work schedules. We also have a range of programs that support mental health and substance abuse.  Financial Support: We offer a performance-based bonus, a 401(k) plan, tuition reimbursement, employee discount programs and voluntary perks.Family Care: We offer caretaker benefits, 18 weeks of parental bonding, fertility, surrogacy, adoption benefits and pet insurance.Learn more about our benefits.Equal Opportunity EmployerDanone North America is proud to be an Equal Opportunity employer. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial and/or local law. For our EEO policy statement and your EEO rights under law click here.#LI-NORAMCalifornia Data Privacy Law