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Cbp Agent Jobs in Washington (NOW HIRING)

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · On-site

$15.25 - $19.50/hr

Tier I Shift Supervisor CBP Technology Service Desk (TSD) Location: Remote Schedule: Rotating ... Monitor agent availability, productivity, and contact volumes to ensure service delivery objectives ...

Aretec Inc

Tier I Shift Supervisor

Ashburn, VA · Remote

CBP Background Investigation (Unclassified) At Aretec, Inc., we are catalysts for change within the ... Monitor agent availability, productivity, and contact volumes to ensure service delivery objectives ...

Chenega MIOS

Help Desk Specialist I Tier 1

Ashburn, VA · On-site

This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

ICAT LOGISTICS INC

Sr. Operations Agent

Elkridge, MD · On-site

$72K - $84K/yr

Description: The role of Sr. Operations Agent is client facing to provide the highest-level ... FMC, IMCO, ITA, TSA, C-TPAT, HAZMAT, US Customs Border Protection (CBP) * Functional knowledge of ...

Chenega MIOS

Help Desk Specialist

Ashburn, VA · On-site

This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors ... live agent chat, self-service tickets, and emails. * Record all technology incidents/service ...

Leidos

AI Security Specialist

Ashburn, VA · On-site

$107K - $195K/yr

The CBP SOC is responsible for the overall security of CBP Enterprise-wide information systems, and ... Working knowledge of Large Language Models (LLMs) and agent frameworks * Experience using various ...

Leidos

AI Security Specialist

Ashburn, VA · Hybrid

$107K - $195K/yr

The Department of Homeland Security (DHS), Customs and Border Protection (CBP) Cyber Security ... Working knowledge of Large Language Models (LLMs) and agent frameworks * Experience using various ...

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Cbp Agent information

See Washington salary details

$5

$19

$28

How much do cbp agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cbp agent in Washington is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.78 per hour, depending on experience, location, and employer.

What is a CBP agent?

CBP Agents, or Customs and Border Protection Agents, are federal law enforcement officers responsible for protecting the United States' borders. They prevent illegal immigration, human trafficking, drug smuggling, and other illegal activities at ports of entry and along the border. CBP Agents inspect individuals, vehicles, and cargo entering the country, enforce customs, immigration, and agricultural laws, and ensure national security. They play a critical role in facilitating lawful trade and travel while safeguarding America’s borders.

What skills and qualifications are needed to be a CBP agent?

To thrive as a CBP Agent, you need strong observational skills, physical fitness, and knowledge of law enforcement procedures, typically backed by a relevant degree or work experience and successful completion of the CBP entrance exam. Familiarity with border security technologies, databases, and firearms certification is essential for daily operations. Integrity, decision-making under pressure, and effective communication are crucial soft skills in this role. These abilities ensure that CBP Agents can enforce laws, protect borders, and handle complex situations professionally and safely.

What challenges do CBP agents face during their daily operations?

CBP Agents often encounter challenges such as working in remote or high-traffic border areas, managing unpredictable situations, and adapting to rapidly changing environments. They must stay vigilant for potential security threats while ensuring the legal and humane treatment of individuals crossing the border. The role also requires balancing enforcement duties with strong communication and teamwork, as agents frequently collaborate with other law enforcement agencies and support personnel.

How do you become a CBP agent?

To become a CBP agent, applicants must meet age, citizenship, and background requirements, pass a written exam and physical fitness test, and complete a training program at the Federal Law Enforcement Training Center. Candidates typically need a high school diploma or equivalent, with some positions requiring college coursework or experience in law enforcement or related fields.

How much does a CBP agent get paid?

A Customs and Border Protection (CBP) agent's salary typically starts around $50,000 to $70,000 per year, depending on experience, location, and rank. With experience and promotions, salaries can increase to over $100,000 annually. CBP agents also receive benefits such as health insurance, retirement plans, and overtime pay.

What does a CBP agent do?

A CBP agent, or Customs and Border Protection agent, is responsible for inspecting and securing U.S. borders, preventing illegal immigration, drug trafficking, and contraband. They conduct patrols, perform inspections at ports of entry, and use tools like surveillance equipment to enforce immigration and customs laws. The role requires strong observation skills, physical fitness, and often involves working in various environments including airports, border crossings, and remote areas.

What cities in Washington are hiring for Cbp Agent jobs?

Cities in Washington with the most Cbp Agent job openings:

Cbp Agent jobs near you
Infographic showing various Cbp Agent job openings in Washington as of August 2026, with employment types broken down into 90% Full Time, 2% Part Time, 2% Temporary, and 6% Contract. Highlights an 79% Physical, 1% Hybrid, and 20% Remote job distribution, with an average salary of $40,393 per year, or $19.4 per hour.

Help Desk Specialist I - Tier 1

Chenega Corporation

Ashburn, VA

Full-time

Posted 14 days ago

Job description

Summary

Help Desk Specialist I – Tier 1

Ashburn, VA (Remote)

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chronos Operations, LLC is seeking a Help Desk Specialist I (Tier 1) to support the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role serves as a 24x7x365 centralized Point of Contact (POC) for CBP employees and contractors, delivering firstlevel technical support and customer service.


Responsibilities
  • Serve as 24x7x365 centralized Point of Contact (POC) and Tier 1 customer support for either all CBP employees and contractors or Participating Government Agencies (PGA) and Trade (importers/exporters) via the external 866 number.
  • Answer and respond to incoming requests, incidents, and questions via internal 800 number or external 866 number, live agent chat, self-service tickets, and emails.
  • Record all technology incidents/service requests in ServiceNow, documenting all actions performed and information required for next-level support.
  • Provide initial investigation, triage, troubleshooting, resolution, and ticket escalation for: web-based and client-based CBP applications; email/messaging; mobile devices; hardware (printers, desktops, laptops, etc.); network connectivity; workstation login and PIV card issues; remote VPN/DHS Workplace connectivity.
  • Perform password resets, account unlocks, and initial request intake adhering to security policies.
  • Provide first-level resolution using established troubleshooting methods and knowledge articles.
  • Escalate incidents to next-level support (internal CBP teams and third-party vendors) via ticket transfer and warm transfer of calls.
  • Monitor and communicate ticket status to internal or external customers.
  • Identify and escalate potential major incidents affecting multiple end users.
  • Participate in major incident bridge calls and communicate customer impact.
  • Handle Sensitive VIP customer contacts with timely, accurate escalation and follow-up.
  • Verify ACE portal accessibility after maintenance events.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Support ACE-related inquiries from Trade and PGA customers, including trade facilitation, compliance, and enforcement.
  • Other duties as assigned.

Qualifications
  • High school diploma or GED equivalent.
  • 1+ year of IT Help Desk or Technical Customer Support experience.
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Information Technology or related field preferred.
  • CompTIA A+ or similar IT certification.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

 

Knowledge, Skills and Abilities:

  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow and Amazon Connect.
  • Ability to manage multiple tickets, meeting SLA commitments, and maintaining accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shift, 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chronos Operations, LLC


Teleworking Permitted?
Yes
Teleworking Details
**Must be within commuting distance to CBP location to handle equipment onboarding and offboarding, otherwise will be remote.
Estimated Salary/Wage
USD $16.00/Hr. Up to USD $17.00/Hr.Qualifications:
  • High school diploma or GED equivalent.
  • 1+ year of IT Help Desk or Technical Customer Support experience.
  • Must be available to support rotating shift, 24x7x365 coverage required.
  • U.S. Citizenship required; must pass CBP Background Investigation (BI).

Preferred Qualifications:

  • Bachelor’s degree in Business Administration, Information Technology or related field preferred.
  • CompTIA A+ or similar IT certification.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Experience with ServiceNow ITSM platform.
  • Experience with VPN troubleshooting (Global Protect, Zscaler).
  • Experience with ACE (Automated Commercial Environment) system.
  • Experience supporting Trade/PGA customers.
  • Prior federal government or CBP help desk experience.
  • Experience with Amazon Connect or similar ACD system.

 

Knowledge, Skills and Abilities:

  • Working knowledge of Windows OS, Microsoft Office products, Active Directory, and basic networking.
  • Expertise in various tools like Microsoft Project, ServiceNow and Amazon Connect.
  • Ability to manage multiple tickets, meeting SLA commitments, and maintaining accurate documentation.
  • Ability to identify and resolve IT issues quickly, following escalation protocol.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT needs
  • Ability to support rotating shift, 24x7x365 coverage required.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Ability to analyze customer feedback and performance metrics to drive continuous improvement.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%.

How you’ll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS’s culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega’s impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chronos Operations, LLC

Education:UNAVAILABLEEmployment Type: FULL_TIME

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