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Cayuse Jobs (NOW HIRING)

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and ...

Cayuse Holdings, LLC

Desktop Technician III

Sells, AZ · On-site

$27.88 - $29/hr

Cayuse Native Hawaiian Veterans DEPT/CONTRACT BIA Desktop Support LOCATION Sells, AZ SALARY: $27.88 - $29.00 EMPLOYEE TYPE: Full-Time Hourly Non-Exempt The Desktop Technician III will provide on-site ...

Cayuse Holdings

Interpreter-ASL

Oakland, CA · On-site

$45 - $65/hr

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and ...

Cayuse Holdings

Interpreter-ASL

Oakland, CA · On-site

$45 - $65/hr

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and ...

Cayuse Holdings

Ophthalmic Technician

Honolulu, HI

$19 - $27.50/hr

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Key Responsibilities: The Ophthalmic Technician will perform a full range of ...

Cayuse Holdings

$19 - $27.50/hr

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities: The Ophthalmic Technician will perform ...

Cayuse Holdings

Ophthalmic Technician

Honolulu, HI · On-site

$19 - $27.50/hr

This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. Responsibilities Key Responsibilities: The Ophthalmic Technician will perform ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site

$20 - $29/hr

This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and ...

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How much do cayuse jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for cayuse in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

What is a Cayuse job?

A Cayuse job typically refers to a position involving the use of Cayuse software, which is commonly used for research administration and grant management in academic and institutional settings. These roles may involve tasks such as managing proposals, tracking compliance, and overseeing funding processes. Employees in Cayuse-related jobs often work in research administration offices, universities, or government agencies to streamline grant submissions and ensure regulatory compliance.

What does a typical workday look like for a Cayuse administrator or project manager?

A typical day for a Cayuse administrator or project manager involves overseeing research proposal submissions, ensuring data accuracy within the Cayuse research administration system, and providing support to faculty and researchers throughout the grant lifecycle. You'll regularly interact with administrative staff, principal investigators, and compliance teams to monitor deadlines, resolve issues, and maintain compliance with institutional and sponsor requirements. The role requires balancing daily task management, troubleshooting, and training team members on system updates or changes. This position is ideal for individuals who enjoy a blend of technical work and collaborative problem-solving in a dynamic academic or research environment.

What are the key skills and qualifications needed to thrive in the Cayuse position, and why are they important?

To thrive in a Cayuse administrative specialist or project management position (commonly found at organizations utilizing Cayuse Research Administration software), a strong background in research administration, project oversight, and compliance is essential. Familiarity with the Cayuse platform, grants management systems, and relevant certifications such as CRA (Certified Research Administrator) are often required. Strong organization, communication, and problem-solving skills help candidates excel in collaborating with faculty, researchers, and compliance officers. These qualifications are crucial for ensuring seamless research project workflows and regulatory compliance in institutions managing sponsored programs.

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Cayuse jobs near you
Help Desk Agent

Help Desk Agent

Cayuse Holdings

Pendleton, OR • On-site, Remote

$20 - $29/hr

Full-time

Medical, Retirement, PTO

Re-posted 28 days ago

Job description

Overview
Employment in this role is conditional upon successful execution of the contract by the client.
Preferred location is Pendleton, OR, but open to remote work.
The Work
The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
Responsibilities
Key Responsibilities
  • Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system.
  • Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity.
  • Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system.
  • Escalate complex or unresolved issues to higher-level support staff or specialized IT teams, ensuring timely follow-up and resolution.
  • Communicate clearly and professionally with users, providing status updates, instructions, and guidance as necessary.
  • Assist in user account management tasks including password resets, access provisioning, and permissions modifications in accordance with established procedures.
  • Maintain and contribute to help desk documentation, knowledge base articles, and frequently asked questions (FAQs) for recurring support topics.
  • Adhere strictly to organizational IT security protocols, confidentiality requirements, and relevant regulatory or compliance policies.
  • Participate in ongoing training and professional development to remain up-to-date on technology trends, tools, and best practices.
  • Identify and report recurring issues or trends to management for process improvement and enhanced end-user support.
  • Provide exemplary customer service to ensure user satisfaction and promote positive relationships between IT and end-users.
  • Other duties as assigned.

Qualifications
Qualifications - Here's What You Need
  • Bachelor's degree in related field. The client will accept minimum 4 years professional experience related to the labor category in lieu of degree.
  • 1 year of professional experience in engineering or IT.
  • Secret Clerance is required.
  • U.S. Citizenship is required to perform the duties associated with this position due to the sensitive nature of the work.
  • Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Minimum Skills:
  • Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
  • Exceptional verbal and written communication skills.
  • Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
  • Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
  • Must be self-motivated and able to work well independently as well as on a multi-functional team.
  • Ability to handle sensitive and confidential information appropriately
  • Proficient in MS Office, Word, Outlook, PowerPoint, and Excel.

Our Commitment to you / overview of benefits
  • SCA Health & Welfare fringe benefits.
  • EAP.
  • 401(k) Retirement Savings Plan with matching after one year.
  • Paid Time Off.

Reports to: Program Manager
Working Conditions
  • Professional office environment with the ability to work on-site.
  • Must be physically and mentally able to perform duties extended periods of time.
  • Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
  • Must be able to establish a productive and professional workspace.
  • Must be able to sit for long periods of time looking at computer screen.
  • May be asked to work a flexible schedule which may include holidays.
  • May be asked to travel for business or professional development purposes.
  • May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.
Pay Range
USD $20.00 - USD $29.00 /Hr.

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