Catholic Health System Jobs (NOW HIRING)

Catholic Health is one of Long Island's finest health and human services agencies. Our health system has over 16,000 employees, six acute care hospitals, three nursing homes, a home health service, hospice and a network of physician practices across the island.

At Catholic Health, our primary focus is the way we treat and serve our communities. We work collaboratively to provide compassionate care and utilize evidence based practice to improve outcomes - to every patient, every time.

We are committed to caring for Long Island. Be a part of our team of healthcare heroes and discover why Catholic Health was named Long Island's Top Workplace!

The Ambassador serves as the liaison and concierge for Catholic Health's patients, guests, and employer partners. This individual delivers a premium, hospitality-driven experience that reflects Catholic Health's mission of "Long Live Health" while ensuring access, comfort, and seamless coordination across the system. The Ambassador anticipates needs, removes barriers, and acts as the primary point of contact through their health care journey at Catholic Health.

This position combines customer service, clinical navigation awareness, and relationship management to ensure every patient and guest receives compassionate, coordinated, and exceptional care.

Key Responsibilities

• First Class Patient Experience & Navigation
• Serve as a high touch, single point of contact for enrolled patients
• Coordinate appointments, pre-registration, transportation, lodging, and other logistics
• Provide wayfinding and helps coordinate services relevant to patient care at Catholic Health + beyond
• Communicates proactively before, during, and after appointments to ensure satisfaction and continuity
• Escort or coordinate handoffs between departments, reducing delays and confusion
• Ensure service recovery in real time to resolve any concerns or issues promptly

Employer & Concierge Program Support

• Support participants enrolled in the Catholic Health Concierge Medicine and Employer Health programs
• Assist employer partners with scheduling, benefits coordination, and reporting access barriers
• Track utilization and feedback for employer contracts to support retention and ROI analysis

Hospitality & Community Engagement

• Uphold hospitality standards virtually and in person
• Partner with Guest Services and Facilities to ensure coordination of any necessary items
• Facilitate relationships with local hotels, transportation providers, and partner organizations
• Support the development of community and corporate Ambassador events

Technology, Documentation & CRM

• Log all patient and employer interactions in the Ambassador CRM (Salesforce or similar) for follow-up and metrics tracking
• Encourage activation of Catholic Health MyChart and opt-ins to Catholic Health's digital communications tools
• Utilize Catholic Health's digital communication tools (live texting, MyChart messaging) for proactive engagement
• Document patient preferences and special requests for continuity of care

Service Excellence & Metrics

• Achieve top-decile satisfaction for Ambassador-assisted interactions
• Contribute to reports measuring patient loyalty, retention, and service ROI
• Participate in ongoing training and experience coaching (e.g., Ritz-Carlton/Disney Institute-style modules)
• Monitor and report on patient experience metrics and outcomes

Qualifications

• Bachelor's degree preferred (Hospitality Management, Healthcare Administration, Communications, or related).
• Minimum 3-5 years' experience in hospitality, concierge services, healthcare navigation, or patient relations
• Clinical or healthcare background (e.g., CNA, medical office coordinator) is highly desirable
• Experience with Salesforce, Epic, or other CRM/EMR systems preferred
• Knowledge of patient / consumer experience management platforms (e.g., Qualtrics, Medallia, Press Ganey)

Performance Metrics

• Patient Net Promoter Score (NPS) 85
• Employer satisfaction and retention rate
• Response time to patient inquiries < 24 hours

This range serves as a good faith estimate and actual pay will encompass a number of factors, including a candidate's qualifications, skills, competencies and experience. The salary range or rate listed does not include any bonuses/incentive, or other forms of compensation that may be applicable to this job and it does not include the value of benefits.

At Catholic Health, we believe in a people-first approach. In addition to the estimated base pay provided, Catholic Health offers generous benefits packages, generous tuition assistance, a defined benefit pension plan, and a culture that supports professional and educational growth.