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As a Shelter Assistant with Catholic Charities of Cleveland, you will provide a vital role to support the shelter residents by maintaining a safe, clean, and supportive environment.

Benefits: 

• Health Insurance starting your first day 
• 401k plan including employer match 
• Competitive Time Off Benefits 
• And more! 
• Pay rate starting at $16.50 an hour

Shelter Assistant

Assist clients in accordance with program objectives.  Ensure that the site programs operate in a smooth manner in conjunction with mission.  May oversee daily operation of shelter or cafeteria.   

Responsibilities:

• Under direction, ensure that the activities of this position and relevant programs are consistent with the mission, vision and values of Catholic Charities, Diocese of Cleveland.
• Supervise shelter clients; oversee shelter check-in process; enforce curfew and quiet hour policies.
• Provide client support and guidance.
• Ensure clients are transported to appointments and activities as assigned/necessary.
• Perform de-escalation interventions with clients as needed.
• Assist with all procedures involved in supervision of client self-administration of medication.
• Initiate daily activities such as showers, laundry and remind clients of group and individual case management and educational programming.
• Supervise any medical emergencies that may arise and notify appropriate administrative staff.
• Manage all client planned activities on shift.
• Inspect clients at shelter check-in and administer breath screens as appropriate.
• Handle referrals from case management for shelter clients and from clients in the community seeking assistance with costs related to obtaining or maintaining housing and basic needs.
• Monitor cafeteria floor during breakfast, lunch and dinner.
• May monitor intake desk during meals as needed.
• May monitor all aspects of pantry program including registration and distribution process.
• Supervise dining room and food storage areas as to cleanliness and sanitation, including all food preparation equipment.  Supervise clients/volunteers assisting in these area activities where necessary.  Ensure cleanliness of cafeteria and restrooms.   
• Enter data regarding service and demographics into Penelope or Avatar. 

• Pick up donations. 
• Maintain accurate records and documentation for various reports to funding entities. 
• Develop and share additional resources to help better serve clients.
• Post announcements as needed.
• Exemplify positive role modeling by professionalism, language, work ethic and positive communication.
• Perform other duties as assigned or directed.

Working Conditions and Physical Demands

• Travel throughout service area required for transporting clients to and from activities.
• Must be able to sit, stand, walk, bend, climb, reach, navigate stairs on an frequent basis at work site for stocking shelves, working with clients and maintaining a safe environment.
• Reading, writing and finger dexterity to manage data entry, faxing, copying, answering phones, forms/documents, computer and client files required on a frequent basis.
• Tasks require visual perception and discernment for looking through belongings on an occasional basis.
• Respond to crises as they occur on the floor by quick and spontaneous whole-body movements (walking, bending, standing, pushing, pulling) to perform de-escalation with clients on a frequent basis.  
• Able to occasionally lift/carry up to 30 lbs. unassisted.

Requirements:

• Combination of experience and education normally represented by a High School Diploma or equivalent with plus college coursework and/or technical experience or at least 1 year of related experience required.
• Must be at least 21 years of age at the time of hire.

• Must have a valid Ohio Driver’s License, provide copy of driver’s license, and are subject to a Moving Vehicle Report (MVR) check through the Department of Motor Vehicles annually. Any MVR grade of “unacceptable” is not permitted to operate a personal/company vehicle on behalf of Catholic Charities. 

• Must be able to form good working and therapeutic relationships.
• Must have good oral, written, and interpersonal communication skills.
• Ability to take direction well and respectfully respond to the needs of others. 
• Must have good computer skills and knowledgeable in Microsoft Outlook and Excel. Experience with Avatar or case management software preferred.  
• Experience working with a team of professional staff desirable.
• Must be flexible and willing to be a team player in assisting program implementation (including shift coverage).

• Final applicant is required to be fingerprinted to complete background check.

Learn More about Catholic Charities and our Programs by visiting:

• Overview | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Service Areas | Catholic Charities Diocese of Cleveland (ccdocle.org)
• Families of Promise | Catholic Charities Diocese of Cleveland (ccdocle.org)

Catholic Charities is an equal opportunity employer.