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Catchpoint Jobs in Washington (NOW HIRING)

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Catchpoint information

See Washington salary details

$94.6K

$393.8K

$453K

How much do catchpoint jobs pay per year?

As of Jul 31, 2026, the average yearly pay for catchpoint in Washington is $393,821.00, according to ZipRecruiter salary data. Most workers in this role earn between $363,000.00 and $453,000.00 per year, depending on experience, location, and employer.

Is Catchpoint a good company?

Catchpoint is a technology company specializing in digital experience monitoring and performance analytics. Employees often cite a collaborative work environment and opportunities to work with advanced monitoring tools, though reviews vary regarding management and work-life balance. As with any company, individual experiences may differ based on role and department.

What is catchpoint monitoring?

Catchpoint monitoring refers to the process of continuously tracking the performance and availability of digital services using Catchpoint's platform. It involves setting up tests to measure metrics like uptime, response time, and user experience, often utilizing tools such as synthetic and real user monitoring to ensure optimal service delivery.

What are the key skills and qualifications needed to thrive as a Catchpoint (Digital Experience Monitoring) Engineer, and why are they important?

To thrive as a Catchpoint Engineer, you need a strong background in IT infrastructure, networking, and performance monitoring, typically supported by a degree in computer science or related field. Expertise in using the Catchpoint platform, scripting languages, and familiarity with other monitoring tools like Dynatrace or New Relic is highly beneficial. Analytical thinking, problem-solving, and effective communication set outstanding professionals apart in this role. These skills are crucial for proactively identifying, diagnosing, and resolving digital experience issues to ensure optimal system performance and user satisfaction.

What is the difference between Catchpoint vs Network Operations Center (NOC) Technician?

AspectCatchpointNetwork Operations Center (NOC) Technician
CertificationsNetwork+; Cisco CCNA; relevant monitoring certificationsNetwork+; CCNA; CompTIA certifications
Work EnvironmentMonitoring and analyzing network performance remotely, using software toolsOn-site or remote, monitoring network infrastructure and responding to issues
Industry UsageIT, network performance monitoring, cloud servicesTelecommunications, IT service providers, enterprise networks

Catchpoint focuses on performance monitoring and analysis using software tools, often remotely, while NOC Technicians handle real-time network issues on-site or remotely, maintaining network health. Both roles require similar certifications and work in related industries, but their daily tasks and environments differ.

How does a role at Catchpoint typically involve collaboration with other teams, and what should applicants expect in terms of cross-functional projects?

At Catchpoint, employees frequently collaborate with cross-functional teams, including engineering, product management, customer success, and support. This collaborative environment ensures that solutions are not only technically robust but also aligned with client needs and business goals. Applicants should expect to participate in regular meetings, project planning sessions, and joint problem-solving initiatives. Being proactive in communication and comfortable working with diverse teams is essential, as many projects require input from multiple departments to deliver the best outcomes.

What are Catchpoint jobs?

Catchpoint jobs refer to positions at Catchpoint, a company specializing in digital experience monitoring solutions. Employees at Catchpoint work on developing, maintaining, and supporting tools that help businesses monitor their websites, applications, and digital services for performance and reliability. Roles at Catchpoint can include software engineering, product management, customer support, sales, and more. Working at Catchpoint typically involves contributing to advanced monitoring technologies and collaborating with a global team. The company is known for its focus on innovation and providing robust digital experience solutions for large enterprises.

What is the catchpoint company?

Catchpoint is a digital experience monitoring company that provides tools for performance testing, network insights, and infrastructure monitoring. It helps organizations ensure website and application reliability through data analysis and real-time alerts.
What are popular job titles related to Catchpoint jobs in Washington? For Catchpoint jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Catchpoint jobs in Washington look for? The top searched job categories for Catchpoint jobs in Washington are:
Catchpoint jobs near you
Infographic showing various Catchpoint job openings in Washington as of July 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 89% Physical, and 11% Remote job distribution, with an average salary of $393,821 per year, or $189.3 per hour.

INCIDENT MANAGEMENT ENGINEER

BTree Solutions Inc

Reston, VA • On-site

Contractor

Re-posted 19 days ago

Job description

Job Title: INCIDENT MANAGEMENT ENGINEER
Location: Reston, VA of Plano,TX
Duration: 12+ Months
Visa: USC, GC, H1B and EAD
Contract Type: W2

Description:

In this incident management function, manage incidents to resolution in a 24/7/365 environment using the incident management processes, effectively guide incident and triage calls from a technical perspective, share technical details obtained from monitoring tools and dashboards to aid troubleshooting, outline details of resolution activities, recommend and implement improved processes, provide timely status updates to stakeholders, assist with postmortem related activities and support various efforts related to operational improvements. Manage efforts to maintain application in production, including troubleshooting stoppages, repairing bugs, documenting application performance, and coordinating with technology infrastructure management.

KEY JOB FUNCTIONS

  • Excellent communicator who can manage IT incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes and communicate management of incident status, impact and resolution actions.
  • Hands on experience managing and monitoring applications deployed on Amazon Web Services (AWS).
  • Troubleshooting and resolving incidents on the AWS cloud infrastructure.
  • Experience with building tools for monitoring and troubleshooting of system resources in an AWS environment. Ability to triage AWS related incidents using monitoring tools on AWS Cloud.
  • Experience with performance engineering of AWS Cloud applications.
  • Hands on experience working with AWS tools like EC2, ELB, RDS, Redshift, DynamoDB, Aurora, Route53, ECS, Lambada, S3, Batch, CloudWatch, CloudTrail, WAF etc.
  • Hands on experience with transaction level monitoring using Dynatrace and Splunk.
  • Ability to perform transaction level monitoring and troubleshooting in AWS cloud platform.
  • Eyes on glass monitoring of the health of applications as well as the underlying infrastructure.
  • Monitoring experience with tools like Extrahop, SolarWinds, Netcool suite, Catchpoint, MoogSoft.
  • Ability to analyze dashboards and reporting/monitoring tools to look at trends and patterns in application health and performance.
  • Proactively looking for hardware, software, and environmental alerts or malfunctions.
  • Effectively lead and guide Incident triage calls from a technical perspective analyzing different components of the infrastructure and application environment via the use of a variety of monitoring tools and processes.
  • Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools.
  • Perform analysis of data, evaluating multiple application protocols including web, database, storage, and supporting infrastructure such as AWS, UNIX, DNS, LDAP, SSL, SMTP, and FTP.
  • Influence other technical teams on the calls and articulate troubleshooting steps effectively.
  • Lead required technical follow-up calls for critical incidents.
  • Assist with documentation of Root Cause Analysis (RCA) or Correction of Errors (COE) and data quality for all ECC communicated incidents.
  • Ensure appropriate functional and management escalation takes place as per the standards and procedures.
  • Follow up on items that could potentially negatively impact production operations, assist with postmortem related activities and support various efforts related to operational improvements.
  • Based on recommendations from management, implement new and improved processes, change processes, perform new tasks, create reports and address ad-hoc requests.
  • Participate in on-call rotation. Ability to work on any shifts as needed including weekends and night shifts.
  • Ability to report incident details and metrics to senior leadership.
EDUCATION:
  • Bachelor's Degree or equivalent required.
MINIMUM EXPERIENCE:
  • 10+ years of related experience
SPECIALIZED KNOWLEDGE & SKILLS:
  • 10+ years of working experience with different IT Infrastructure components such as Unix/ Linux Servers, Wintel Servers, AWS, networks, firewalls, routers, load balancers, VPN, Apache, web logic, LDAP, Active Directory, Exchange, Oracle/MS SQL databases, SAN, Virtualization, Email systems, Enterprise monitoring and access management solutions for single sign on. Subject matter expertise is not required and experience with at least eight of the above is preferred.
  • Senior level hands-on working experience with Amazon Web Services (AWS).
  • Understanding different layers of the AWS Infrastructure e.g. WAF, R53, CloudFront, Load Balancing, HA features.
  • Proven methodical approach to problem identification, monitoring, problem solving and resolution.
  • Ability to analyze different components of the infrastructure and application environments during Incident triage calls.
  • Ability to trace transaction failures and debug the root cause in various layers of the AWS infrastructure and services.
  • Aptitude to influence other technical teams on incident calls & articulate troubleshooting steps effectively.
  • Experience & confidence working with all levels of management; excellent written and verbal skills.
  • Able to quickly and concisely communicate with senior management on technical issues in non-technical terms and to run large conference calls during Incident calls with a wide range of personnel and management levels.
  • Strong relationship management skills and aptitude to multi-task and work well in a high stress environment, both within teams and independently.
  • AWS Solution Architect Associate or higher certification
  • Monitoring and observability experience.
  • Experience with monitoring dashboards for incident detection and alerting.
  • Perform end-to-end analysis of transactions under an observability environment.
  • Troubleshoot incidents and identify root cause quickly using wire data analytics, application performance management and event correlation monitoring tools.
  • Diagnose and resolve incidents by providing factual data from the various monitoring and instrumentation systems.
  • Monitor applications and infrastructure using tools like Splunk, DynaTrace, OpenTel, Catchpoint, xMatters, SignalFx, xMatters, SolarWinds, Extrahop etc.
Preferred Qualifications:
  • Management and troubleshooting of Middleware products on UNIX and Linux environments. Knowledge of Service Oriented Architecture (SOA), Java etc.
  • Prior Financial industry experience.
  • Experience with OpenTel