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Catbird Jobs (NOW HIRING)

Catbird

Senior E-Commerce Manager

New York, NY · Hybrid

$120K - $145K/yr

Catbird, an iconic fine jewelry DTC brand, is seeking an experienced Senior E-Commerce Manager to own the strategy, performance, and evolution of Catbird's online business. This role leads site ...

Catbird

Associate Director, Customer Experience

New York, NY · On-site

$18 - $24/hr

Catbird, a DTC demi-fine jewelry company, is looking for an Associate Director of Customer Experience to own the full CX function, from high touch customer engagement to the operational backbone of ...

Catbird

Senior E-Commerce Manager

New York, NY · On-site

$120K - $145K/yr

Catbird, an iconic fine jewelry DTC brand, is seeking an experienced Senior E-Commerce Manager to own the strategy, performance, and evolution of Catbird's online business. This role leads site ...

Catbird

Senior E-Commerce Manager

Brooklyn, NY · Hybrid

$120K - $145K/yr

Catbird, an iconic fine jewelry DTC brand, is seeking an experienced Senior E-Commerce Manager to own the strategy, performance, and evolution of Catbird's online business. This role leads site ...

Catbird

Store Manager (Dallas)

Dallas, TX · On-site

$75K - $85K/yr

Catbird is hiring a store manager to help lead our new store opening in Dallas, TX. The Store Manager is the leader of their retail location business. The Store Manager is the leader of their retail ...

Catbird

Store Manager (Dallas)

Dallas, TX · On-site

$75 - $85/hr

Catbird is hiring a store manager to help lead our new store opening in Dallas, TX. The Store Manager is the leader of their retail location business. The Store Manager is the leader of their retail ...

Catbird

Store Manager (Dallas)

Dallas, TX · On-site

$75K - $85K/yr

Catbird is hiring a store manager to help lead our new store opening in Dallas, TX. The Store Manager is the leader of their retail location business. The Store Manager is the leader of their retail ...

Catbird

Store Manager (Dallas)

Dallas, TX

$75K - $85K/yr

Catbird is hiring a store manager to help lead our new store opening in Dallas, TX. The Store Manager is the leader of their retail location business. The Store Manager is the leader of their retail ...

Catbird

Merchandise Planner

New York, NY · On-site

$90K - $110K/yr

Catbird is hiring for a Merchandise Planner to join the team. In this role, you'll oversee sales and inventory planning across our growing jewelry collection, helping us balance data-driven precision ...

Catbird

Merchandise Planner

New York, NY · Hybrid

Catbird is hiring for a Merchandise Planner to join the team. In this role, you'll oversee sales and inventory planning across our growing jewelry collection, helping us balance data-driven precision ...

Catbird

Merchandise Planner

Brooklyn, NY · Hybrid

$90K - $110K/yr

Catbird is hiring for a Merchandise Planner to join the team. In this role, you'll oversee sales and inventory planning across our growing jewelry collection, helping us balance data-driven precision ...

Catbird

Seasonal Warehouse Associate

New York, NY · On-site

$18/hr

Catbird is seeking temporary full-time Warehouse Assistants to join us for the holiday season. MUST have open availability during the busy holiday season - September through December (Please do not ...

Catbird

Seasonal Warehouse Associate

Brooklyn, NY

$18/hr

Catbird is seeking temporary full-time Warehouse Assistants to join us for the holiday season. MUST have open availability during the busy holiday season - September through December (Please do not ...

Catbird

Seasonal Warehouse Associate

New York, NY · On-site

$18/hr

Catbird is seeking temporary full-time Warehouse Assistants to join us for the holiday season. MUST have open availability during the busy holiday season - September through December (Please do not ...

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Catbird information

What is a catbird?

Catbird is not a traditional job title in most industries. However, 'Catbird' is commonly known as the name of a jewelry company based in Brooklyn, New York, which employs people in various roles such as sales associates, jewelers, and customer service representatives. If you're referring to a position at the Catbird company, it typically involves working in retail, jewelry making, or administrative support. It's important to clarify the context or company when using the term 'Catbird' as a job title.

What types of teams or departments does a catbird collaborate with, and how does this collaboration impact project outcomes?

As a Catbird, you can expect to work closely with cross-functional teams such as product development, quality assurance, and customer support to ensure seamless project execution. Regular collaboration with these departments helps identify potential challenges early and streamlines communication, which is essential for delivering high-quality results on time. This teamwork-driven environment not only enhances your problem-solving skills but also provides opportunities to learn from colleagues in diverse roles, contributing to your professional growth.

What is the difference between Catbird vs Network Engineer?

AspectCatbirdNetwork Engineer
CertificationsSecurity and cloud certifications, such as CISSP, CCNPNetworking certifications like CCNA, CCNP, CompTIA Network+
Work EnvironmentCybersecurity, cloud security, and data center environmentsCorporate, ISP, or enterprise network environments
Industry UsageSecurity-focused roles in tech and cloud providersNetworking and infrastructure roles across various industries

While both roles involve technical expertise, Catbird focuses on cybersecurity and cloud security solutions, whereas Network Engineers primarily design, implement, and maintain network infrastructure. Understanding these differences helps in choosing the right career path or job search focus.

More about Catbird jobs

What cities are hiring for Catbird jobs?

Cities with the most Catbird job openings:

What states have the most Catbird jobs?

States with the most job openings for Catbird jobs include:

What job categories do people searching Catbird jobs look for?

The top searched job categories for Catbird jobs are:

Catbird jobs near you
Infographic showing various Catbird job openings in the United States as of August 2026, with employment types broken down into 69% Full Time, 27% Part Time, and 4% Temporary. Highlights an 92% Physical, and 8% Hybrid job distribution.

Associate Director, Customer Experience

Catbird

Brooklyn, NY

$130K - $145K/yr

Full-time

Posted 27 days ago

Key responsibilities

  • Manage a team of 7-10 customer experience staff, ensuring quality, coverage, and performance across time zones

  • Serve as an escalation point for complex or sensitive customer issues and define service standards to reflect brand values

  • Own end-to-end repairs processing, including intake, coordination, status tracking, and customer communication

Job description

Catbird, a DTC demi-fine jewelry company,  is looking for an Associate Director of Customer Experience to own the full CX function, from high touch customer engagement to the operational backbone of our repairs and returns process. This person will be a hands-on leader who can sit with a customer on a delicate issue in the morning and dig into a process bottleneck  in the afternoon. They bring deep subject matter expertise in customer service and work autonomously to build and continuously improve how Catbird serves customers at scale.

Key Responsibilities

Team Leadership

  • Manage a team of 7-10,  ensuring consistent quality, coverage, and performance across time zones

  • Set clear goals, coach for growth, and build a culture of ownership in customer interactions

  • Partner with HR on hiring, onboarding, and performance management for the team

Customer Experience

  • Serve as an escalation point for complex, high touch, or sensitive customer situations

  • Define and uphold service standards that reflect Catbird's brand voice and values across all channels

  • Define and evolve Catbird's CX strategy, setting the long term direction for how service quality builds customer loyalty and repeat purchase behavior

  • Partner closely with manufacturing, warehouse and merchandising partners to resolve fulfillment issues, shipping delays, inventory discrepancies, and order exceptions

  • Monitor the returns experience for domestic and international orders and troubleshoot issues as they arise

  • Deliver high touch clienteling for VIP and high value customers, building lasting relationships through personalized support and proactive outreach

  • Build feedback loops from customer interactions into product, retail, and merchandising teams

  • This role works closely with our retail store teams to bridge the in-store and online customer experience, serving as a key partner for escalations, issue resolution, and ensuring consistency across channels

Operational Strategy

  • Bring subject matter expertise to evaluate and evolve CX tooling, workflows, and staffing models as the business grows

  • Track CX KPIs and provide actionable insights and recommendations to improve performance

  • Act as subject matter expert for CX and clienteling systems (e.g. Kustomer, Endear, NetSuite), maintaining fluency in new features and capabilities

  • Support the evaluation and adoption of AI powered customer service tools and automation opportunities to improve productivity and customer satisfaction

  • Own end to end repairs processing, including intake, manufacturing coordination, status tracking, customer communication and reporting

  • Partner cross functionally with Retail, Product Development, and Manufacturing on issues that touch repairs, product quality, or customer satisfaction

  • Report on CX KPIs to senior leadership

Our Ideal Candidate

  • 8+ years in customer experience, with at least 2 to 3 years managing teams

  • Experience managing a service or repairs operation with real logistical complexity, retail, ecommerce, or luxury goods background strongly preferred

  • Comfortable being both the calm, high touch voice with a customer and the person redesigning a workflow

  • Strong process orientation, able to build structure without adding unnecessary bureaucracy

  • Experience with customer service and returns platforms (e.g. Kustomer, Gorgias, LOOP, Shopify or equivalent)

  • Experience implementing AI or automation tools in a CX context

  • Comfortable with data for reporting and decision making

  • Based in or able to commute to NYC, onsite at Brooklyn Navy Yard 3 days/week

plus bonus