Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? At Castle Technology Partners, we are looking for an enthusiastic help desk technician to help provide excellent customer service and assist our clients with technical issues. On-the-job training provided as needed.
Responsibilities & Duties:
ยท Create, document, and manage support tickets and solutions in a timely manner
ยท Respond to customers via phone, email, and chat
ยท Analyze, troubleshoot, and solve basic technological issues
ยท Escalate advanced technological issues to senior staff
ยท Document customer specific data for future reference
ยท Assist with new installations and implementations
ยท Assist with proactive and preventative maintenance
ยท Monitor and review various scheduled reports for anomalies and escalate issues accordingly
Required Qualifications & Skills:
ยท Excellent Customer Service
ยท Team Oriented
ยท Passion for Learning, specifically Technology
ยท Excellent Communication
ยท Analytical and Problem Solving skills
ยท Excellent Documentation and Organization
ยท Experience with Windows 10
ยท High School Diploma or GED
ยท Drivers License and clean driving record
Preferred Qualifications & Skills:
ยท Associates Degree
ยท Microsoft Office and/or Gmail experience
ยท Mac experience