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Case Processing Agent Jobs (NOW HIRING)

Marathon TS

Customer Service Representative I

Euclid, OH · On-site

$15.75 - $21.25/hr

Performs a variety of benefit administration and case processing tasks assigned to higher level ... I Agent will be expected to receive inbound participant phone calls and provide appropriate ...

Loma Linda University Health

Case Manager

Loma Linda, CA

$20.50 - $26.50/hr

The Case Manager serves as a key member of the patient care delivery team in a Magnet Recognized ... Demonstrates ability to be an effective change-agent for implementation of new processes to achieve ...

Loma Linda University Health

Case Manager

Loma Linda, CA · On-site

$59.18 - $79.60/hr

The Case Manager serves as a key member of the patient care delivery team in a Magnet Recognized ... Demonstrates ability to be an effective change-agent for implementation of new processes to achieve ...

Loma Linda University Health

Case Manager

Loma Linda, CA · On-site

$20.50 - $26.50/hr

The Case Manager serves as a key member of the patient care delivery team in a Magnet Recognized ... Demonstrates ability to be an effective change-agent for implementation of new processes to achieve ...

Loma Linda University Health

Case Manager

Loma Linda, CA · On-site

$20.50 - $26.50/hr

The Case Manager serves as a key member of the patient care delivery team in a Magnet Recognized ... Demonstrates ability to be an effective change-agent for implementation of new processes to achieve ...

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Case Processing Agent information

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How much do case processing agent jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for case processing agent in the United States is $19.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Case Processing Agent vs Claims Processor?

AspectCase Processing AgentClaims Processor
Required CredentialsHigh school diploma or equivalent; some roles may require certification in case managementHigh school diploma or equivalent; insurance-related certifications may be preferred
Work EnvironmentOffice settings, government agencies, or insurance companiesOffice environments, insurance companies, or healthcare organizations
Employer & Industry UsageUsed in government, legal, and insurance sectors for managing casesPrimarily in insurance companies processing claims and benefits
Search & Comparison IntentPeople comparing case management roles with claims processing rolesIndividuals looking to understand differences between claims-related jobs

While both roles involve handling administrative tasks related to cases or claims, a Case Processing Agent typically manages legal or government cases, focusing on case documentation and status updates. A Claims Processor primarily handles insurance claims, verifying information and processing benefits. The roles share similar credentials and work environments but differ in industry focus and specific responsibilities.

What does a case processing agent do?

A case processing agent reviews, organizes, and manages cases or applications within a specific system or organization. They verify information, ensure compliance with procedures, and update case statuses using specialized software, often working in a fast-paced environment with attention to detail. Their role is essential for accurate and efficient case handling in fields like government agencies, insurance, or legal services.
What states have the most Case Processing Agent jobs? States with the most job openings for Case Processing Agent jobs include:
Case Processing Agent jobs near you
Infographic showing various Case Processing Agent job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,767 per year, or $19.1 per hour.

CASE PROCESSING MANAGER I - 73005282

MyFlorida

Pensacola, FL • On-site

$49K - $60K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

State Of Florida rating

6.6

Company rating: 6.6 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

47th of 50 rated states

Job description

Requisition No: 880338 

Agency: Department of Revenue

Working Title: CASE PROCESSING MANAGER I - 73005282

 Pay Plan: SES

Position Number: 73005282 

Salary:  $49,793.88 - $60,231.84 / annually 

Posting Closing Date: 07/31/2026 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Case Processing Manager I (Revenue Agent IV)

Pensacola

This is an Internal Agency Advertisement.

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs as a supervisor and is an excellent fit for critical thinkers. If you enjoy working with a team in a customer service environment and problem solving, this may be the position for you. Your duties would include:

  • Managing a team of (07) operational staff.
  • Functioning as administrator, coach, and advisor and providing training to team members.
  • Working with the Service Center Manager to develop, implement and monitor operational plans.
  • Determining resource needs and shifting available resources to ensure the highest level of productivity. Analyzing existing and new business requirements to determine gaps and provide solutions.

MINIMUM REQUIREMENTS:

  • Currently employed with the Florida Department of Revenue.
  • One year of experience working in the Child Support Program.
  • One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public.
  • Experience coaching, mentoring, promoting professional development and performance improvement activities.
  • Experience in assigning work and/or leading teams.
  • Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)

PREFERENCES: 

  • Payment Processing and Fund Distribution experience.

SPECIAL NOTES:

  • Position located in Pensacola, FL.
  • Work hours 8am -5pm; Monday thru Friday.

SALARY: $49,793.88 - $60,231.84 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

ADDITIONAL INFORMATION YOU NEED TO KNOW

CONTACT INFORMATION: Shalonda Brinson, (386) 401-7319, Shalonda.Brinson@floridarevenue.com.

SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.  

CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.

REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

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