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Case Manager Jobs in Laval, QC (NOW HIRING)

Royal Bank of Canada

Case Manager

Montreal, QC · On-site

The Case Manager is responsible for managing the day-to-day business relations with the ECB ensuring requests are fulfilled timely, and that ECB Investigators receive and comprehend all pertinent ...

Cencora

Field Case Manager

Montreal, QC · On-site

Knowledge in clinical operations, care coordination, and case management processes. Knowledge in patient support program workflows and therapy access pathways. Knowledge in clinical documentation ...

GreenShield

NURSE CASE MANAGER - HYBRID

Montreal, QC · Hybrid

* Providing consultation, health teaching and referral to support improved client outcomes within our programs. * Providing virtual nursing assessments through the Collaborative Care model; these ...

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Case Manager information

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$34

How much do case manager jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for case manager in Laval, QC is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.05 per hour, depending on experience, location, and employer.

What is a case manager?

Case managers are professionals who coordinate and manage support services for individuals in need, such as patients, clients, or social service recipients. They assess clients’ needs, develop care plans, and connect them with appropriate resources to improve their well-being. Case managers often work in healthcare, social services, or mental health settings and act as advocates to ensure clients receive comprehensive and effective support. Their goal is to help clients achieve the best possible outcomes through continuous monitoring and adjustment of care plans.

What do case managers do?

A case manager is a patient care professional who assesses and oversees a patient’s or client’s complete case. Case managers coordinate the many providers involved in a patient’s or client’s care. Depending on the particular position, this may mean coordinating social services, rehabilitation and therapy services, home healthcare, in-patient care, and more. Above all, case managers see that the needs of their patients' or clients' are understood clearly and met as best they can be.

What are the key skills and qualifications needed to thrive as a case manager, and why are they important?

To thrive as a Case Manager, you need strong organizational skills, a background in social work or a related field, and typically a bachelor's degree or relevant certification such as CCM (Certified Case Manager). Familiarity with case management software, electronic health records, and documentation systems is essential for managing client information efficiently. Outstanding communication, problem-solving, and empathy are vital soft skills for building trust and advocating for clients' needs. These competencies are crucial to coordinating resources, ensuring client well-being, and achieving successful outcomes in complex cases.

How does a case manager typically collaborate with other professionals to support clients?

Case Managers frequently work as part of a multidisciplinary team that may include social workers, healthcare providers, mental health professionals, and community resource coordinators. Regular communication and coordination are essential, as Case Managers often organize case conferences, share client progress updates, and advocate for client needs across various services. Collaborating effectively ensures that clients receive comprehensive and cohesive support, making teamwork and strong interpersonal skills critical for success in this role.

What is the difference between Case Manager vs Social Worker?

AspectCase ManagerSocial Worker
Required CredentialsCertification (e.g., CCM), relevant degreesDegree in social work (BSW, MSW), licensure
Work EnvironmentHealthcare facilities, community agencies, insurance companiesHospitals, schools, social service agencies
Employer & IndustryHealthcare, insurance, social servicesPublic and private social service organizations
Common Search/ComparisonFocus on care coordination and resource managementFocus on counseling, advocacy, and social support

While both roles involve supporting individuals in need, Case Managers primarily coordinate care and resources within healthcare and social service settings, often requiring certification. Social Workers provide counseling, advocacy, and emotional support, typically holding social work degrees and licensure. Understanding these differences helps in choosing the right career path or job search focus.

Is a case manager a hard job?

A case manager's job can be challenging as it involves managing complex client needs, coordinating services, and handling emotional situations. The role requires strong communication, organization, and problem-solving skills, and may involve working under pressure or with difficult cases.
More about Case Manager jobs

What are the most commonly searched types of Case jobs in Laval, QC?

The most popular types of Case jobs in Laval, QC are:

What cities near Laval, QC are hiring for Case Manager jobs?

Cities near Laval, QC with the most Case Manager job openings:

Case Manager jobs near you
Infographic showing various Case Manager job openings in Laval, QC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,688 per year, or $20.5 per hour.

Case Manager

Montreal, QC • On-site

Royal Bank of Canada
Banking and Credit Intermediation • 10K+ employees
Learn more about Royal Bank of Canadaexternal

Full-time

Posted 4 days ago

Job description

Job Description

What is the opportunity?

The Client Complaints Appeal Office is the most senior designated office appointed to address appealed complaints in RBC. Should a client be dissatisfied with the response provided by RBC, the client may escalate to an External Complaint Body (ECB). The role of the Case Manager is to act as the primary liaison between the ECB and RBC. The Case Manager is responsible for managing the day-to-day business relations with the ECB ensuring requests are fulfilled timely, and that ECB Investigators receive and comprehend all pertinent information required for them to complete a reasonable investigation and issue its final decision.

What will you do?

  • Review the complaint submitted to the ECB to ascertain the level of complexity.
  • Validate the proper consent and authorizations are obtained prior to sharing the RBC complaint file.
  • Assemble the RBC complaint file and build the file to ensure completeness of any relevant documentation as necessary.
  • Coordinate and represent the office of CCAO at any RBC employee interviews conducted by ECB Investigators.
  • Respond to investigative questions thoroughly, accurately and in a timely manner.
  • Review all ECB recommendations and ensure appropriate stakeholder feedback is obtained as required.
  • Develop, maintain, and build a network of stakeholders within RBC's different business and functional units to accelerate investigations and problem resolution in order to provide timely and superior quality response to ECB Investigators.

What do you need to succeed?

Must have:

  • A minimum of 10 years of experience and acute knowledge of Products and Services offered by RBC in Canada with strong and demonstrated organizational awareness
  • Strong impact and influence skills to support effective conflict management and attain complaint resolution.
  • Strong organizational & decision-making skills.
  • Detail oriented with an aptitude for clear and concise communication.

Nice-to-have:

  • Bilingual (English/French)
  • Prior experience in Complaint management / problem resolution and/or communicating with external parties (i.e. Regulatory or Government Organizations)

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Being at the forefront of protecting and representing RBC's brand
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Flexible work/life balance options
  • Opportunities to do challenging work
  • Opportunities to building close relationships with internal stakeholders

Job Skills

Adaptability, Communication, Customer Relationship Management (CRM), Decision Making, Detail-Oriented, Emotional Intelligence, Ethical Business, Negotiation, Organizational Savvy and Politics, Results-Oriented

Additional Job Details

Address:

20 KING ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INTERNAL AUDIT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-27

Application Deadline:

2026-09-21

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Employment Type: FULL_TIME

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