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Case Management System Administrator Jobs (NOW HIRING)

Comtech, LLC

System Administrator

Calverton, MD

We offer IT solutions across the disciplines of program/project management, applications ... The System Administrator is responsible for effective provisioning, installation/configuration ...

West Virginia University Health System

Other duties may be assigned. 1. CMMS Management - Administer and maintain the CMMS database, ensuring data integrity and system functionality. 2. Preventive Maintenance & Work Orders - Develop and ...

Astrion

System Administrator

Hurlburt Field, FL · On-site

Overview System Administrator Location: Hurlburt Field, FL, JBSA, TX, and Keesler AFB, MS Job ... You will create and manage user accounts, computer accounts, security groups, distribution lists ...

Astrion

System Administrator

Biloxi, MS · On-site

Overview System Administrator Location: Hurlburt Field, FL, JBSA, TX, and Keesler AFB, MS Job ... You will create and manage user accounts, computer accounts, security groups, distribution lists ...

Kuvare

System Administrator

Cedar Rapids, IA · On-site

$80K - $130K/yr

Administer on-prem and cloud based systems including patch management, system monitoring, and alerting * Script and code solutions to automate business tasks to ensure approved, reliable, outcomes ...

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Case Management System Administrator information

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$41K

$88.9K

$137.5K

How much do case management system administrator jobs pay per year?

As of Jun 8, 2026, the average yearly pay for case management system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a typical sysadmin salary?

A Case Management System Administrator's salary typically ranges from $60,000 to $90,000 annually, depending on experience, certifications, and location. Professionals with specialized skills in database management, system configuration, and troubleshooting may earn higher salaries, especially in larger organizations or with advanced certifications like ITIL or CompTIA Server+.

What are typical challenges faced by a Case Management System Administrator, and how can they be addressed?

Case Management System Administrators often encounter challenges such as managing system upgrades, ensuring data integrity, and supporting users with varying technical skills. Staying proactive in communicating updates, providing user training sessions, and collaborating closely with IT and business teams can help address these issues. Additionally, establishing clear protocols for troubleshooting and data security ensures smoother operations and minimizes disruptions.

What are the key skills and qualifications needed to thrive as a Case Management System Administrator, and why are they important?

To thrive as a Case Management System Administrator, you need a strong understanding of database management, IT systems, and workflow processes, typically backed by a degree in information technology or a related field. Familiarity with case management software (such as Salesforce, ServiceNow, or IBM Case Manager), data security protocols, and relevant certifications like CompTIA or ITIL is highly valued. Exceptional problem-solving, attention to detail, and communication skills help administrators bridge technical solutions and user needs. These capabilities are crucial for maintaining system reliability, ensuring data integrity, and supporting efficient organizational operations.

What is a Case Management System Administrator?

A Case Management System Administrator is responsible for managing, configuring, and supporting software systems used to track cases, such as legal, healthcare, or customer service cases. They ensure the system runs smoothly, users have the necessary access and training, and data is accurate and secure. These administrators often handle troubleshooting, system updates, and user permissions to optimize workflow and compliance. Their role is crucial in maintaining the integrity and efficiency of case management processes within an organization.
Infographic showing various Case Management System Administrator job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.
System Administrator

System Administrator

Dominican University

River Forest, IL

$66K - $74K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Position Title: System Administrator
Department: Information Technology
Reports To: Associate Director of Infrastructure Services
Position Summary:
The System Administrator provides onsite and remote client computing services and support to the Dominican University community. Working within a team structure, the Administrator provides a range of technical services, including basic to advanced troubleshooting for local and hosted applications, client computing support cases, image/software support, enterprise desktop support, and mobile device management building a working relationship and communication foundation with the Dominican community. The Administrator also assists with managing security privileges across a suite of University systems and applications.
Duties/Responsibilities:
  • Supervisory Scope:
    • This role does not supervise employees.
  • Design, implement, and maintain Microsoft Intune (MDM/MAM) architecture and device lifecycle management strategies.
  • Manage device enrollment (Windows Autopilot, BYOD, Hybrid Join, Entra Join), configuration profiles, compliance policies, and security baselines.
  • Configure and maintain endpoint security policies, including Microsoft Defender for Endpoint integration.
  • Manage application packaging and deployment (Win32, MSI, macOS PKG) and Windows Update for Business update rings.
  • Provide tier 2 and tier 3 endpoint and desktop support, including deployments and complex case resolution.
  • Administer Microsoft 365 services including Teams, OneDrive, Cloud App Security, Azure AD (Entra ID), and Intune.
  • Support JAMF management for Apple devices, including integration and systems maintenance.
  • Ensure installation, updates, and availability of onsite and SaaS applications.
  • Develop technical documentation and training materials for faculty, staff, and students.
  • Participate in IT planning, policy development, and governance initiatives.
  • Maintain SLA accountability through proactive case management and user outreach.
  • Represent the division at departmental, campus, or external meetings as requested by the CIO.
  • Participate in occasional after-hours support, upgrades, and emergency response scenarios.
  • Engage in university service and community-building initiatives.
  • Perform other duties as assigned.
Required Qualifications:
  • Associate’s degree.
  • Minimum of one (2) years’ experience with IT systems and security management.
  • Demonstrated understanding of the importance of protecting sensitive and private data;
  • Strong commitment to customer support, leadership and communication.
Preferred Qualifications:
  • Bachelor’s degree.
  • Experience in a higher education environment.
  • Experience with Azure AD, JAMF, Microsoft SCCM, Microsoft Teams Calling, and Microsoft Intune/Microsoft Endpoint Manager.
  • Microsoft certifications such as Endpoint Administrator Associate (MD-102), Identity and Access Administrator Associate (SC-300), Security Operations Analyst (SC-200), or equivalent credentials preferred.
Physical Demands:
  • Ability to spend long durations of the workday sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.
Salary and FLSA Status:
  • Salary: $66,000-$74,500
  • FLSA Status: Exempt 37.5 hours
Benefits:
  • Comprehensive health, dental, and vision insurance.
  • Retirement plan with employer matching contributions.
  • Professional development opportunities.
  • Tuition remission for employees and their dependents.
  • Flexible spending accounts (FSA).
  • Generous paid time off (PTO).
Employment at Dominican University is contingent upon the successful completion of a background investigation.
About Dominican University:
Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers associate, baccalaureate, master’s, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values-based, relationship-centered learning environment.
Dominican currently enrolls over 3,300 students, including 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under-represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families’ level of income; and 58% are eligible for low-income MAP grants from the State of Illinois.
Recognized since 2011 as a Hispanic-Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and students from historically underrepresented groups. For more information, visit www.dom.edu.

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