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Case Management Director Jobs in Rio Rancho, NM (NOW HIRING)

Albuquerque Behavioral Care.

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Behavioral Technician/ Case Manager

Albuquerque, NM · On-site

$17 - $21/hr

This position combines direct client support, case management, documentation, safety monitoring, and daily program operations. Both shifts share the same core responsibilities, with daytime staff ...

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Case Manager I - Housing

Albuquerque, NM · On-site

$23 - $25/hr

One (1) year of direct service or Case Management experience is required. * Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma ...

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Case Manager I - Housing

Albuquerque, NM · On-site

$23 - $25/hr

One (1) year of direct service or Case Management experience is required. * Specialized training in client engagement, motivational interviewing, conflict resolution, harm reduction, and trauma ...

Loyal Source

Nurse Case Manager

Albuquerque, NM · On-site

Commission for Case Management Certification or American Nurse Credentialing Center. * The ... for direct access and assistance (tty). This contractor and subcontractor abides by the ...

Endeavors

Case Manager - ABQ

Albuquerque, NM · On-site

$19.50 - $25/hr

Monitors assigned caseload of clients participating in a short-term life management program ... Must not pose a direct threat or significant risk of substantial harm to the safety or health of ...

ENDEAVORS

Case Manager - ABQ

Albuquerque, NM

$19.50 - $25/hr

Monitors assigned caseload of clients participating in a short-term life management program ... Must not pose a direct threat or significant risk of substantial harm to the safety or health of ...

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Case Management Director information

See Rio Rancho, NM salary details

$42.3K

$116.3K

$187.7K

How much do case management director jobs pay per year?

As of Sep 14, 2026, the average yearly pay for case management director in Rio Rancho, NM is $116,269.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,200.00 and $133,100.00 per year, depending on experience, location, and employer.

What does a case management director do?

As a case management director, you typically work in a hospital or healthcare facility, ensuring that the patient care meets organizational standards. Duties in a case management director role involve overseeing a team of case managers, guiding and training personnel, developing policies and procedures for the work, establishing and adhering to budgets, communicating with physicians and nurses, providing educational resources to patients, and managing related in-facility projects and patient outreach. Responsibilities can also include analytical tasks such as producing and evaluating reports, tracking department progress, reviewing treatment plans and goals, and providing feedback to case managers.

What does a case management director do?

A Case Management Director oversees the case management department within a healthcare facility, ensuring that patients receive coordinated and effective care. They manage a team of case managers, develop care policies, and collaborate with physicians and other healthcare professionals to optimize patient outcomes. Their responsibilities also include monitoring compliance with regulations, improving care transition processes, and managing department budgets. Ultimately, the Case Management Director plays a crucial role in enhancing patient satisfaction and the efficiency of healthcare delivery.

What are the key skills and qualifications needed to thrive as a case management director, and why are they important?

To thrive as a Case Management Director, you need a comprehensive background in healthcare, social work, or nursing, often supported by a bachelor's or master's degree and relevant licensure such as RN or LCSW. Familiarity with case management software, electronic health records (EHRs), and certifications like ACM or CCM is highly valued. Leadership, strategic thinking, and strong communication skills help drive team performance and coordinate care effectively. These competencies are crucial for ensuring optimal patient outcomes, regulatory compliance, and efficient resource management across healthcare settings.

What are some common challenges faced by case management directors, and how can they effectively address them?

Case Management Directors often encounter challenges such as coordinating multidisciplinary teams, managing caseloads efficiently, and ensuring compliance with evolving healthcare regulations. To address these issues, strong communication and leadership skills are essential, as is staying up to date with regulatory changes and best practices in care coordination. Building collaborative relationships across departments and implementing data-driven strategies can help streamline processes and improve patient outcomes.

What is the difference between Case Management Director vs Case Manager?

AspectCase Management DirectorCase Manager
CredentialsRelevant certifications (e.g., CCM, ACM), bachelor’s or master’s degree in healthcare or social servicesRelevant certifications (e.g., CCM), bachelor’s degree in related field
Work EnvironmentHealthcare facilities, insurance companies, social service agencies, overseeing teamsHospitals, clinics, community agencies, directly working with clients
ResponsibilitiesOverseeing case management programs, strategic planning, staff supervisionAssessing client needs, developing care plans, coordinating services

The main difference is that a Case Management Director oversees the entire program and manages staff, while a Case Manager works directly with clients to coordinate care. The director has broader responsibilities and strategic oversight, whereas the case manager focuses on individual client needs.

Is case management a good career?

A career as a case management director involves overseeing case managers and coordinating services in healthcare, social services, or legal settings. It requires strong organizational, communication, and leadership skills, often supported by relevant certifications and a background in the field. The role offers opportunities for advancement and meaningful work helping clients access resources and support.

What is a case management director?

A case management director is a healthcare or social services professional responsible for overseeing case management programs, coordinating services for clients, and ensuring compliance with regulations. They typically manage staff, develop policies, and utilize case management software to improve client outcomes. Strong leadership, communication skills, and relevant certifications are often required.
More about Case Management Director jobs

What are the most commonly searched types of Case Management jobs in Rio Rancho, NM?

The most popular types of Case Management jobs in Rio Rancho, NM are:

What job categories do people searching Case Management Director jobs in Rio Rancho, NM look for?

The top searched job categories for Case Management Director jobs in Rio Rancho, NM are:

What cities near Rio Rancho, NM are hiring for Case Management Director jobs?

Cities near Rio Rancho, NM with the most Case Management Director job openings:

Case Management Director jobs near you
Infographic showing various Case Management Director job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $116,269 per year, or $55.9 per hour.

Care Management Director - New Mexico ALB

Albuquerque, NM • On-site

RiverValley Behavioral Health
Offices of Mental Health Practitioners • 501 - 1,000 employees
Learn more about RiverValley Behavioral Healthexternal

$81K - $89K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

The Care Manager Director is responsible for overseeing Care Managment Program at assigned NMS location(s) under the supervision of the Program/Clinical Director. Expected areas of focus include but are not limited to 1) program management, 2) staff supervision and oversight, 3) provision of direct services and participation in a multidisciplinary team approach, 4) cultural competency and diversity, 5) documentation, 6) productivity and efficiency, 7) staff development and skill enhancement activities, 8) other duties and special projects as assigned and developed.
Why Choose New Mexico Solutions?
New Mexico Solutions is now a Certified Community Behavioral Health Clinic (CCBHC), expanding access to high-quality, integrated care in the communities we serve. Join a mission-driven organization committed to clinical excellence, professional growth, and meaningful impact.
We offer:
  • Competitive pay
  • Comprehensive benefits (health, dental, vision, Telehealth)
  • Paid time off + 9 holidays
  • Retirement plan options
  • Tuition reimbursement + free CEUs
  • Clinical supervision
  • Wellness & employee assistance programs
  • Mileage reimbursement for work related travel
  • Public Service Loan Forgiveness (PSLF) - eligible employer
  • Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

Essential Functions:
  • Program Management: Functions an active member of the NMS Leadership Team overseeing Care Managment under the supervision of the Clinical/Program Director as evidenced by:
    • Maintaining thorough knowledge of agency programs and services and regulatory requirements.
    • Instituting and maintaining procedures and strategies to ensure and improve clinical and administrative effectiveness of program.
    • Ensuring that all contract, state, and federal requirements for program are met, along with ensuring that all aspects of the program maintain satisfactory audit results.
    • Maintains knowledge of and compliance with all policies impacting service delivery (i.e. CYFD, DHI, managed care guidelines, Medicaid regulations).
    • Completing any data collection and P&P development requirements for program.
    • Responsible for providing clinical supervision to intake, triage, and pre-admission procedures for all referrals in assigned catchment area/programs. Ensures new participants are linked in a timely manner to proper resources and agency services.
    • Conducting regular review of clinical caseload activity to ensure services are adequate and contact by providers is made at a frequency appropriate to the clinical needs of the client.
    • Participating in agency meetings as assigned representing Clinical Outpatient Services (which may include but not limited to Management Meetings, Operations Meetings, QM/UM Meetings, Clinical Review Meetings).
    • Identifying and engaging in growth opportunities for assigned programs and overall agency.
    • Participates in community outreach on behalf of the program, customer service to referring entities and community partners, trainings as assigned, and represents the organization in a positive and professional way in the community.
  • Staff Supervision/Oversight: Acts as direct supervisor for outpatient direct service staff as evidenced by:
    • Providing oversight and supervision to all program staff including but not limited to meetings, trainings, performance reviews, and discipline.
    • Providing regular supervision (both clinical and administrative as appropriate) to assigned team members.
    • Engaging in activities of ongoing training and professional development with supervisees to meet program service quality and productivity expectations.
    • Functioning as hiring manager for assigned program(s).
    • Coordinating and providing of initial training and orientation to new hires.
    • Coordinating supervisees team members' duties, schedules, and leave time to ensure sufficient program coverage.
    • Supports program staff in crisis response and clinical decision making in consultation with Clinical Director.
  • Clinical Service Delivery and Clinical Service Team Approach: Participates as an active treatment team member serving individuals with mental health and substance use issues as evidenced by:
    • Demonstrating the ability to recognize and identify symptoms of mental illness and substance use.
    • Participating as a member of a multi-disciplinary team approach to treatment and recovery.
    • Completing and modeling all functions of clinical services including but not limited to completion of psychosocial assessments, treatment and safety planning, risk assessment, individual psychotherapy, and group psychotherapy.
    • Maintains thorough knowledge of program functions for any assigned specialized programs including but not limited to as Case Management/Community Support Services and Health Home Services.
  • Cultural Competence and Diversity: Provides culturally appropriate services to diverse populations as evidenced by:
    • Providing services that are person-centered.
    • Providing services that are culturally relevant.
    • Providing a non-judgmental, open, and welcoming approach to diverse populations.
    • Developing supervisees' skills in offering services to diverse populations that are person-centered, culturally relevant, and non-judgmental.
  • Documentation: Completed documentation that meets identified expectations as evidenced by:
    • Documenting all services provided within expected time frames.
    • Documenting all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
    • Documenting all services provided in a manner that is person-centered and meets quality improvement goals.
    • Overseeing program documentation to ensure that supervisees' documentation meet requirements of agency, regularity entities, and quality improvement goals.
  • Efficiency and Productivity: Consistently meeting established productivity standards as evidenced by:
    • Demonstrating excellent organizational skills.
    • Demonstrating effective use of time management techniques.
    • Demonstrating the use of effective engagement skills.
    • Consistently meeting established productivity standards.
    • Demonstrating the ability to hire, train, support, and supervise service providers to ensure established productivity standards are met on a consistent basis.
  • Staff Development Activities: Participates in staff development activities to increase skills and professional development as evidenced by:
    • Participating in and completing all required trainings in an accurate and timely manner.
    • Identifying and requesting training or skill enhancement opportunities.
    • Engaging in cross-training activities with other team members.
    • Attending and participating in supervision sessions and demonstrating the ability to apply supervisory recommendations to work performance.
    • Identifying, developing, and facilitating in-house trainings in both group and individual format for staff members.
    • Ensuring that all supervisees meet requirements related to staff training as identified by agency and regulatory standards.
  • Other: Completes other administrative support duties and special projects as developed and assigned.

Education and Experience:
  • Master's Degree in a human services related field.
  • Documented experience with co-occurring mental health and substance use disorders preferred.
  • Independent clinical licensure in BH, or eligible; documented experience with co-occurring mental health and substance use disorders.
  • EXPERIENCE: Dependent on type of education (see above). A minimum of two years working with target population. One year demonstrated supervisory experience preferred.

Knowledge and Skills:
Demonstrated success in the following areas:
  • Ability to demonstrate all functions of clinical program staff.
  • Ability to manage time to meet all deadlines.
  • Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
  • Good verbal and written skills.
  • Bilingual (English/Spanish) is preferred but not required.

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