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Case Management Assistant Jobs in Crestview, FL (NOW HIRING)

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How much do case management assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for case management assistant in Crestview, FL is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $20.72 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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What are the most commonly searched types of Case Management jobs in Crestview, FL?

The most popular types of Case Management jobs in Crestview, FL are:

What job categories do people searching Case Management Assistant jobs in Crestview, FL look for?

The top searched job categories for Case Management Assistant jobs in Crestview, FL are:

What cities near Crestview, FL are hiring for Case Management Assistant jobs?

Cities near Crestview, FL with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Crestview, FL as of August 2026, with employment types broken down into 10% As Needed, 72% Full Time, 13% Part Time, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,374 per year, or $18 per hour.

Child Welfare Assistant Program Director (209)

Lutheran Services Florida

Crestview, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Lutheran Services Florida rating

9.1

Company rating: 9.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.
LSF is seeking a talented Child Welfare Assistant Program Director who wants to make an impact in the lives of others.
APD's can expect to serve clients in Santa Rosa, Okaloosa and Walton counties.
Purpose and Impact:
The Assistant Program Director will support the mission and purpose of the Child Welfare Case Management Organization program. Will assist CMO Program Director as needing to ensure performance and contractual benchmarks, direction to Child Welfare Case Manager and Child Welfare Case Manager Supervisors in designated units, developing and enhancing community relations, attendance at community meetings as directed by supervisor, overseeing PQI and accreditation processes with guidance from Program Director. Responsible for meeting contractual performance and ensuring safety, well-being and permanency of children served.
Essential Functions:
  • Monitors daily operation of assigned Child Welfare Case Management units to assure client safety and case management progression toward agency's contract goals.
  • Identifies cases of special interest or increased risk, and arranges for staffing's with Child Welfare Case Manager, Supervisor and Program Director.
  • Reviews random samples of case files and Home SafeNet notes from each assigned unit to determine effectiveness of services and quality of documentation.
  • Meets with each assigned Supervisor at least once every 2 months to review cases, and to assure Supervisor's compliance with bi-monthly one-on-one supervision of Case Managers.
  • Meets regularly with Program Director to review cases.
  • Participates with Program Director and Supervisor of Quality Assurance in formulation of agency policies, and with agency CQI activities.
  • Attends staffing's and meetings as required.
  • Is available by cell phone 24 hours 7 days per week unless on agency approved leave.
  • Performs written employee evaluations for all assigned Case Manager Supervisors.
  • Responds to staff and clients to ameliorate problems.
  • Participates in recruitment, hiring and training of new employees.

Other Functions:
Performs other duties required to meet this program's goals.
Physical Requirements:
Must have a high level of energy, be adaptable to irregular hours, be able to be on-call as needed, and be available to travel as required.
Education:
Bachelor's degree in Human Services is required.
Child Welfare certification required.
Experience:
Must have a minimum of 5 years of job-related experience and 3 years of supervisory experience.
Child Welfare certification required.
Skills:
Must possess demonstrated leadership and administrative abilities, be able to interpret statistics in order to monitor contract performance, be able to establish effective working relationships with agency staff and with outside service providers, ad be effective at communicating at all levels.
Other:
Must demonstrate sensitivity to our services population's cultural and socioeconomic characteristics and needs.
Principal Accountabilities:
  • Reports to Program Director
  • Team player with co-workers, administrators, and funders
  • Accurate, complete, and timely submission of required statistical reports
  • Adherence to all licensing and quality assurance standards
  • Adherence to agency policies and procedures
  • Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs

Why work for LSF?
LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.
Amazing benefits package including:
  • Medical, Dental and Vision
  • Telehealth (24/7 online access to Doctors)
  • Employee Assistance Program (EAP)
  • Employer paid life insurance (1X salary)
  • 13 paid holidays + 1 floating holiday
  • Generous PTO policy (starting at 16 working days a year)
    • Note: Head Start employees paid time off and holiday schedule may differ
  • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
  • Tuition reimbursement

LSF is proud to be an equal opportunity employer.
Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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