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Case Management Assistant Jobs in Chester, PA (NOW HIRING)

PMHCC Inc.

Case Manager

Philadelphia, PA · On-site

$19 - $24.50/hr

As case managers assist individuals in their recovery process, individuals are empowered to ... identify their strengths and talents and focus on the areas of need that they are willing to ...

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Case Management Assistant information

See Chester, PA salary details

$12

$20

$28

How much do case management assistant jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for case management assistant in Chester, PA is $20.51, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $23.65 per hour, depending on experience, location, and employer.

What is a case management assistant?

Case management assistants are professionals who support case managers in coordinating services and resources for clients, often in healthcare, social services, or legal settings. Their duties typically include scheduling appointments, maintaining case files, communicating with clients and service providers, and assisting with documentation. They help ensure that clients receive appropriate care and services efficiently, allowing case managers to focus on more complex tasks. Case management assistants play a vital role in improving client outcomes by providing organizational and administrative support.

What does a case management assistant do?

A case management assistant provides support for patients and senior staff to assist in a transfer of care. You prepare any necessary documentation to ease the transition, determine what kind of services patients need, and coordinate with other workers. Responsibilities vary with the type of position. Some case management assistants work with the elderly to ensure they can continue to live an independent life. Others help people with disabilities meet their basic needs to safeguard their quality of life. You may also provide support for people with addictions to transition into a sober lifestyle.

What are the key skills and qualifications needed to thrive as a case management assistant?

To thrive as a Case Management Assistant, you need a background in healthcare administration or social services, strong organizational skills, and typically an associate degree or relevant experience. Familiarity with case management software, electronic health records (EHRs), and documentation systems is commonly required. Excellent communication, attention to detail, and teamwork are essential soft skills for supporting case managers and interacting with clients. These skills ensure efficient case coordination, accurate record-keeping, and effective support for both clients and the case management team.

What are some common challenges faced by case management assistants, and how can they be managed effectively?

Case Management Assistants often encounter challenges such as balancing a high caseload, maintaining thorough documentation, and coordinating communication between clients, healthcare providers, and other stakeholders. Effective time management and strong organizational skills are essential to handle multiple priorities efficiently. Building good rapport with team members and utilizing case management software can streamline communication and documentation, making the role more manageable and rewarding.

What is the difference between Case Management Assistant vs Social Services Coordinator?

AspectCase Management AssistantSocial Services Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationBachelor's degree in social work, psychology, or related field; licensure may be preferred
Work EnvironmentHealthcare facilities, community agencies, hospitalsCommunity organizations, government agencies, healthcare settings
Employer & Industry UsageHospitals, clinics, social service agenciesNonprofits, government programs, social service departments
Common Search & Comparison IntentUnderstanding entry-level roles assisting case managersManaging client programs and coordinating services

While both roles support client services, a Case Management Assistant typically provides administrative and logistical support to case managers, often requiring less formal education. A Social Services Coordinator takes on a more active role in managing client programs and requires a higher level of education and experience. Both positions are vital in social service settings but differ in responsibilities and qualifications.

How much does a case management assistant make?

The average salary for a case management assistant in Florida is around $35,000 to $45,000 per year, depending on experience, certifications, and the specific employer. Entry-level positions may start lower, while experienced assistants with specialized skills can earn higher wages. Salaries can also vary based on the work environment and workload.
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What are the most commonly searched types of Case Management jobs in Chester, PA?

The most popular types of Case Management jobs in Chester, PA are:

What job categories do people searching Case Management Assistant jobs in Chester, PA look for?

The top searched job categories for Case Management Assistant jobs in Chester, PA are:

What cities near Chester, PA are hiring for Case Management Assistant jobs?

Cities near Chester, PA with the most Case Management Assistant job openings:

Case Management Assistant jobs near you
Infographic showing various Case Management Assistant job openings in Chester, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $42,654 per year, or $20.5 per hour.

Case Management Assistant II - M-F, 3p-11:30p; rotat. wknds & hol.

ChristianaCare

Newark, DE • On-site

$19.84 - $29.76/hr

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ChristianaCare rating

7.8

Company rating: 7.8 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

135th of 898 rated healthcare providers

Job description

Job Details
Case Management Assistant II - M-F, 3p-11:30p; rotating weekends & holidays
PRIMARY FUNCTION:
To support case managers (CM) and social workers (SW) in assisting patients and their families to recognize and utilize internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
  • Provides clerical support to the department
  • Produces standardized reports, as requested, in a timely and accurate fashion
  • Maintains accurate, up-to-date documentation in the departmental records
  • Sets priorities and demonstrates strong sense of urgency
  • Creates, organizes, and maintains departmental files and forms
  • Appropriately schedules meetings taking into consideration the subject, urgency, and time needed
  • Prioritizes and arranges details of patient/family conferences/meetings for department members
  • Performs audit activities under the supervision of the Managers of Case Management
  • Meets with case managers (CM) and social workers (SW) on assigned units each morning at assigned time to discuss discharge planning needs of patients on the unit and status of yesterday's outstanding discharge planning activities
  • Contacts referral agencies to make post discharge arrangements for patients
  • Makes follow up appointments for patients as requested by case managers
  • Notifies CM and/or SW and patient/family of arranged appointments and documents appointments in Cerner
  • Assists CM or SW by offering choice of post-acute providers
  • Notifies designated facilities of need for admission and verifies bed availability
  • Updates facilities of patient's discharge condition and final discharge plans
  • Prints/copies sections of the chart to fax or send to accepting agencies/facilities to promote continuation of patient's treatment plan
  • Arranges transportation as directed by the Case Manager
  • Demonstrates knowledge of discharge planning resources available in the area
  • Documents discharge planning activities in the electronic health record or other location as per department policy or process
  • Communicates with CM and SW regarding the discharge planning status of all patients
  • Collaborates with interdisciplinary care team to discuss patient's discharge plan and needs with the patient/ family or patient representative/care team.
  • Collaborates with CM and SW to obtain choices for post-acute services and document choices per CM policy in Cerner
  • Collaborates with CM and SW to confirm actual and projected discharge date with patient and family/patient representative and verify transportation is arranged
  • Ensures authorization is obtained for post-discharge services, if required, or follow up with facility/payer daily if authorization is not obtained within 24 hours
  • Collaborate with CM and SW to contact referral agencies to make post discharge arrangements for patients including verification of bed availability
  • Update CM and SW on status of assigned discharge planning tasks throughout the day and before leaving for the day
  • Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:
  • High School diploma or equivalent required.
  • Bachelor degree in social work or related field/behavioral sciences preferred.
  • Three years of experience in a support role in care management will be considered equivalent to an associate degree in social work or related field/behavioral sciences preferred.
  • Home health care and/ or managed care experience preferred.
  • An equivalent combination of education and experience may be substituted.

SPECIAL REQUIREMENTS:
The ability to multitask and work in a high paced work environment.
Hourly Pay Range: $19.84 - $29.76
This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Aug 31, 2026
EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/

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About ChristianaCare

Sourced by ZipRecruiter

ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Industry

Outpatient health care

Company size

10,000+ Employees

Headquarters location

Wilmington, DE, US

Year founded

1888

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