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Case Director Jobs in Washington (NOW HIRING)

MedStar Health

Director Case Management

Columbia, MD · On-site

The Director of Case Management (DCM) is responsible for the operational functions the Case Management team including the direct supervision coaching and counseling of staff. The DCM will direct and ...

CAN

Director of Case Management

Catonsville, MD · On-site

$80K/yr

Dental insurance Position Overview Provides a full range of direct professional and case management services to all shelter residents. This position will supervise the Case Managers at the Westside ...

Think Tank, Inc.

Case Coordinator

Silver Spring, MD · On-site

$20 - $27/hr

... directed by the CORCreate, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirementsTrack ...

Think Tank, Inc.

Case Coordinator

Silver Spring, MD · On-site

$20 - $27/hr

Search ATS or approved case tracking systems to identify prior or related inquiries, as directed by the COR * Create, organize, and maintain official electronic and/or physical case folders in ...

CAN

Case Manager

Catonsville, MD · On-site

$58K/yr

Wellness resources Summary/Objective Under the close supervision of a Clinical Director, the Case Manager provides direct professional social work services and case management to homeless populations ...

Interfaith Works

Case Management Supervisor

Rockville, MD · On-site

$90K - $100K/yr

Director of Homeless Services Employment Status: Full-timeFLSA Status: ExemptSalary: $90,000 - $100,000 annually POSITION SUMMARYThe Case Management Supervisor provides direct supervision, coaching ...

Interfaith Works

Case Management Supervisor

Rockville, MD · On-site

$90K - $100K/yr

Director of Homeless Services Employment Status: Full-time FLSA Status: Exempt Salary: $90,000 - $100,000 annually POSITION SUMMARY The Case Management Supervisor provides direct supervision ...

U.S.VETS

Case Manager III

Washington, DC · On-site

$21.25 - $27.50/hr

This position reports directly to the Program Coordinator or Director of Behavioral Health of U.S.VETS. Case Manager III is responsible for providing guidance to veterans to achieve their highest ...

Housing Up

Floating Case Manager

Washington, DC · On-site

$50K - $55K/yr

Case Manager Supervisor Direct Reports: None Date Issued: 2026 Date revised: N/A Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive ...

3DE National LLC

3DE Case Experience

Capitol Heights, MD · On-site

$85K - $90K/yr

In this role, the Case Experience personnel also coaches Launch Teachers toward increased ... balance direct instructional support with coaching through influenceData-informed mindset with ...

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Case Director information

What is a case director?

A Case Director is a professional responsible for overseeing and managing cases within an organization, such as in legal, healthcare, or social services settings. They coordinate teams, ensure that cases progress efficiently, and maintain communication between clients, stakeholders, and staff. Case Directors often supervise case managers, monitor compliance with policies, and facilitate solutions to complex issues. Their goal is to achieve positive outcomes for clients while meeting organizational standards and regulatory requirements.

What are the main challenges case directors face when managing multiple complex cases simultaneously?

Case Directors often oversee several cases at once, which requires strong organizational and prioritization skills. Balancing the needs and timelines of different clients, while ensuring compliance with regulations and maintaining high-quality service, can be demanding. Effective communication with team members, clients, and external partners is essential to prevent bottlenecks and ensure all cases progress smoothly. Regular case reviews and leveraging case management software are common strategies to stay on top of deadlines and documentation requirements.

What are the key skills and qualifications needed to thrive as a case director, and why are they important?

To thrive as a Case Director, you need strong case management experience, a background in social work or a related field, and often a relevant degree or licensure. Familiarity with case management software, data reporting tools, and compliance systems is typically required. Exceptional leadership, problem-solving, and communication skills help you coordinate teams and advocate for clients. These skills are essential to ensure effective case outcomes, regulatory compliance, and high-quality support for clients and staff.
What are the most commonly searched types of Case jobs in Washington? The most popular types of Case jobs in Washington are:
Case Director jobs near you

Director Case Management

MedStar Health

Columbia, MD • On-site

Full-time

Posted 24 days ago

Medstar Health rating

7.8

Company rating: 7.8 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

130th of 887 rated healthcare providers

Job description

About the Job
General Summary of Position
The Director of Case Management provides strategic and operational leadership for the health plan's enterprise case management function across two health plans under a centralized clinical operations model. The Director of Case Management (DCM) is responsible for the operational functions the Case Management team including the direct supervision coaching and counseling of staff. The DCM will direct and coordinate the Case Management operations staff with specific focus on Person Centered Enrollee Care and the Enrollee Continuum of Care models. This role designs standardizes implements and optimizes care management programs to improve quality outcomes enhance enrollee experiences reduce avoidable utilization and ensure regulatory compliance. The Director of Case Management (DCM) oversees case management activities that may include behavioral health utilization management and care management functions and serves as a liaison to government and other regulatory agencies as well as internal departments. The Director monitors staff and program performance compares results against goals recommends improvements and decisions aligning with expected outcomes. The Director supports Managers managing case management coordination and care management staff. The Director ensures adherence of case management programs across markets while addressing unique state-specific regulatory and population needs partners closely with Utilization Management Pharmacy Quality Population Health Equity and Provider Relations to drive enterprise clinical performance.
Primary Duties and Responsibilities
  • Leads the enterprise case management strategy across both health plans ensuring alignment with clinical quality and financial goals.
  • Develops and manages the field-based activities of the Case Management Assessment Team (CMAT) of RN Field Case Managers to ensure person-centered enrollee care and strict contractual compliance.
  • Oversees and ensures the timely execution of Case Management activities related to Enrollee Discharge Planning Transitions of Care special benefit operations (for example transportation and personal care services) Behavioral Health Case Management and Special Population Services (for example unhoused enrollees and pediatric case management).
  • Establishes and maintains a monitored reporting cadence (for example reports and dashboards) for enrollees in case management that include annual assessments critical incidents special populations behavioral health and transitions of care coordination efforts.
  • Ensures dashboard oversight for the production and validation of case management activities including standardized goals and scorecards to support contractual compliance and both individual and health plan case management performance.
  • Standardizes case management policies workflows and documentation practices across markets while maintaining state-specific regulatory compliance.
  • Monitors and improves member engagement rates including outreach success care plan completion and sustained participation. Ensure seamless integration between Case Management and Utilization Management to reduce fragmentation and duplication of effort.
  • Partners with Pharmacy leadership to coordinate care for members utilizing high-cost or specialty medications.
  • Collaborates with Quality Improvement teams to close gaps in care and improve HEDIS and other performance metrics.
  • Develops strategies to reduce avoidable emergency department visits and hospital readmission through proactive care coordination.
  • Monitors medical expense impact and total cost of care trends related to care management interventions.
  • Establishes and monitor key performance indicators (KPIs) including engagement rates readmission rates care plan timeliness and staff productivity while driving measurable outcomes.
  • Ensures compliance with state Medicaid agencies CMS NCQA and contractual requirements across both health plans deploying corrective action plans where applicable.
  • Supervises and develops manager and supervisors ensuring strong leadership cascade and accountability within a centralized structure.
  • Designs and optimizes centralized staffing models and caseload distribution to ensure efficiency and effectiveness. Establish RE's/Reasonable Expectancy targets for the assigned work.
  • Drives continuous process improvement initiatives using data analytics and performance insights.
  • Partners with Finance and Actuarial team to evaluate the ROI of care management programs.
  • Supports value-based payment and alternative payment models aligning case management strategies with provider performance incentives.
  • Provides executive-level reporting and strategic recommendations to the VP of Clinical Operations and senior leadership.
  • Champions a culture of member-centered culturally competent care coordination that improves health equity and outcomes across both markets.
    • Minimal Qualifications
    Education
    • Bachelor's degree Nursing Social Work or related healthcare field required and
    • Master's degree Nursing (MSN) Public Health (MPH) Healthcare Administration (MHA) Business Administration (MBA) or related field preferred
    Experience
    • 8-10 years Progressive experience in managed care or health plan operations. required and
    • 5-7 years Leadership experience in case management care coordination or population health management. required and
    • Demonstrated experience overseeing complex case management programs in Medicaid managed care strongly preferred. required and
    • Experience leading multi-market or centralized teams preferred. required and
    • Proven track record of improving quality outcomes reducing avoidable utilization and managing medical expense trends. required and
    • Experience with regulatory audits (state Medicaid agencies CMS) and NCQA accreditation processes. required and
    • Experience implementing risk stratification tools and data-driven care models. required and
    • Prior experience collaborating with Utilization Management Pharmacy Quality and Provider Relations functions. required
    Licenses and Certifications
    • RN - Registered Nurse - State Licensure and/or Compact State Licensure Active unrestricted clinical license; Multi-state licensure or eligibility for licensure in Maryland and DC.(RN strongly preferred) Upon Hire required or
    • LCSW- License Clinical Social Worker Multi-state licensure or eligibility for licensure in Maryland and DC Upon Hire required or
    • other licensed clinicians may be considered Upon Hire required and
    • CCM - Certified Case Manager Certified Case Manager (CCM) or other nationally recognized case management certification Upon Hire required
    Knowledge Skills and Abilities
    • Strong knowledge of state Medicaid CMS NCQA and contractual requirements related to case management and care coordination.
    • Deep understanding of population health management social determinants of health and risk-based care models.
    • Financial acumen with the ability to interpret PMPM trends total cost of care data and ROI analysis.
    • Expertise in care transitions complex case management maternal health behavioral health integration and high-risk population management.
    • Ability to lead organization change within a centralized clinical operations model.
    • Strong analytical skills with the ability to translate data into actionable strategy.
    • Excellent executive-level communication and presentation skills.
    • Proven ability to build high-performing teams and drive accountability.
    • Skilled in cross-functional collaboration and stakeholder engagement.
    • Demonstrated commitment to culturally competent member-centered care.
    • Proficiency with care management platforms electronic health records and reporting tools.

    This position has a hiring range of
    USD $120,702.00 - USD $238,222.00 /Yr.

    What Medstar Health employees say

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    Hours and flexibility

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    Get the full story on Breakroom

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    About Medstar Health

    Sourced by ZipRecruiter

    MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Columbia, MD, US

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