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Department

OPS DSS Transportation and Parking Services Office Staff

About the Department

The University of Chicago campus is part of Chicago's Hyde Park neighborhood which contains a significant amount of off-campus housing for undergraduate and graduate students. More than a third of the University's staff resides in areas surrounding the campus and more than 50% of the University's faculty live in the Hyde Park area. The Department of Safety and Security includes the University of Chicago Police Department (UCPD), Emergency Management, Transportation and Parking Services, Campus Safety Division, and Environmental Health and Safety. The Department aims to provide strong parking, safety and transportation services to members of the University community.

Job Summary

This position assists in coordinating the day-to-day operations and maintenance of the University parking lots and facilities.

Responsibilities

• Coordinates the activities and day-to-day functions of the Transportation and Parking Office.
• Works directly with Transportation and Parking Services Managers to ensure the goals and objectives specified for transit and parking operations are accomplished in accordance with established priorities, time limitations, funding limitations and other specifications.
• Runs reports via the parking database, maintaining parking lot inventory counts and cash-handling operations.
• Supports transit operations by working collaboratively with transportation management to ensure passenger counts are collected, analyzed and accurately reported at appropriate intervals. On occasion, rides daytime and evening shuttles to inspect external and internal conditions and perform quality assurance checks.
• The University's parking program is managed using T2's Flex database. Using Flex, develops customer queries, allocates permits for online sales and coordinates logistics for e- business transactions. Ensures access and revenue control equipment is functioning properly and maintained in good working order by working with the Parking Manager and Parking Monitors.
• Assists with ensuring pay-in-lane and pay-on-foot equipment is maintained in good working order and that a preventative maintenance scheduled is adhered to.
• Works with industry specific vendors to order parts as needed or to restore equipment to working order when there is a malfunction.
• Assists the transportation management as needed with the coordination and management of the University's comprehensive transit programs which includes campus shuttles, campus charters and CTA. Specifically, provides day-to-day support of customer complaints, address operational issues and adherence by transit providers to posted schedules.
• Coordinates with parking and other administrative and management level staff on project tracking and project management.
• Coordinates the transportation and parking needs for small, medium and large-scale events on campus, such as Convocation.
• Assists with Orientation Week preparations and represents Transportation and Parking Services at various information fairs as needed.
• Manages special projects or functions related to Transportation and Parking Services.
• Coordinates all TDM programs which currently include the occasional parking program, carpool program, car-share program, ridership data analysis, and dial-a-ride/injured student shuttle service coordination.
• Assists with coordinating the day-to-day operations of Transportation and Parking Services. Monitors customer interactions and handles cash operations with limited supervision.
• Schedules maintenance for the pay-in-lane and pay-on-foot equipment, working with vendors when there is a malfunction.
• Coordinates the University's transit programs. Provides day-to-day assistance with addressing customer complaints, attending to operational issues and ensuring transit providers adhere to posted schedules.
• Assists supervisors to plan and organize the parking and transportation logistics for events which occur on campus. Acts as an informal resource to those with less experience.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

* --

Preferred Qualifications

Education:

* Bachelor's degree.

Experience:

• Parking and transportation operations, TDM coordination, customer service.
• Administrative experience.
• One year of cash handling management experience.
• Two years of customer service experience.

Technical Skills or Knowledge:

* Excellent computer skills, including knowledge of MS Office.* Familiarity with parking and transit operation, police department, or administrative functions.

Preferred Competencies

• Exercise absolute discretion regarding confidential matters; maintain strict confidentiality of sensitive information.
• Excellent oral and written communication skills.
• Excellent organizational skills. Work on multiple projects simultaneously, set priorities, and meet short deadlines.
• Manage sensitive issues with tact and diplomacy.
• Exceptional attention to detail.
• Work effectively and collegially with little supervision or as member of a team.
• Work independently.
• Editing and proofreading skills.
• Develop and manage interpersonal relationships.
• Math skills.
• Quantitative and analytical skills.
• Time management skills.
• Handle stressful situations.
• Learn and develop skills.
• Follow written and/or verbal instructions.
• Ability to read.
• Work with people from diverse cultures and backgrounds.

Working Conditions

• Office environment.
• Work with frequent interruptions.
• Sit for 4 hours or more.
• Use computers extensively for 4 hours or more.
• Use standard workstation equipment.
• Use standard office equipment.

Application Documents

* Resume/CV (required)* Cover Letter (preferred)

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Police & Security

Role Impact

Individual Contributor

Scheduled Weekly Hours

40

Drug Test Required

Yes

Health Screen Required

No

Motor Vehicle Record Inquiry Required

Yes

Pay Rate Type

Hourly

FLSA Status

Non-Exempt

Pay Range

$18.00 - $22.00

The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.