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Care Associate Jobs in Toronto, ON (NOW HIRING)

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How much do care associate jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for care associate in Toronto, ON is $13.87, according to ZipRecruiter salary data. Most workers in this role earn between $11.93 and $16.06 per hour, depending on experience, location, and employer.

What is a care associate?

Care Associates are professionals who support patients or clients with daily living activities, personal care, and healthcare-related tasks, often in settings such as hospitals, nursing homes, or private residences. They assist individuals who may be elderly, disabled, or recovering from illness, helping them maintain comfort, dignity, and independence. Care Associates may help with bathing, dressing, feeding, mobility, medication reminders, and emotional support. They often work under the supervision of nurses or healthcare managers and play a vital role in ensuring the well-being of those in their care.

What are the key skills and qualifications needed to thrive as a care associate, and why are they important?

Care Associates require foundational knowledge of personal care practices, basic healthcare procedures, and often a high school diploma or equivalent, with some employers preferring certification such as a CNA. Familiarity with patient management systems and electronic health records (EHRs) is typically expected. Compassion, patience, and strong interpersonal communication skills are essential for building trust and providing emotional support to clients. These skills ensure that Care Associates deliver safe, effective, and empathetic care, which is vital for clients' well-being and satisfaction.

What are some common challenges care associates face when supporting patients in a healthcare setting?

Care Associates often encounter challenges such as balancing the needs of multiple patients, managing time effectively during busy shifts, and communicating clearly with both patients and healthcare teams. They may also need to adapt quickly to changing patient conditions and handle emotionally demanding situations with compassion and professionalism. Building strong teamwork and maintaining self-care practices are essential for long-term success and satisfaction in this role.

How do you become a care associate?

To become a care associate, candidates typically need a high school diploma or equivalent and may be required to complete relevant training or certification in caregiving or healthcare. Some employers prefer prior experience or skills in communication, empathy, and basic medical knowledge. Certification programs or courses in first aid and health and safety can enhance job prospects.

What are the most commonly searched types of Care jobs in Toronto, ON?

The most popular types of Care jobs in Toronto, ON are:

What are popular job titles related to Care Associate jobs in Toronto, ON?

For Care Associate jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Care Associate jobs in Toronto, ON look for?

The top searched job categories for Care Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Care Associate jobs?

Cities near Toronto, ON with the most Care Associate job openings:

Care Associate jobs near you

Customer Care Associate

Jacobs & Thompson Inc

Toronto, ON • On-site

Full-time

Re-posted 12 days ago

Job description

Customer Care Associate
The Customer Care Associate is responsible for providing exceptional customer service and support to customers throughout the order management process. This role serves as the primary point of contact for customer inquiries, order processing, delivery coordination, and issue resolution. The Customer Care Associate works closely with Sales, Production, Shipping, and Purchasing to ensure customers receive accurate information and timely service.
Key Responsibilities
Customer Service & Support
  • Serve as the primary contact for customer inquiries via phone, email, and other communication channels.
  • Develop and maintain positive customer relationships through professional and responsive service.
  • Provide product information, pricing, availability, and lead times.
  • Respond to customer concerns and complaints in a timely and professional manner.
  • Escalate complex issues as required and ensure appropriate follow-up.
Order Management
  • Process customer orders accurately and efficiently within ERP systems.
  • Verify order details, product specifications, pricing, and delivery requirements.
  • Monitor order status and communicate updates to customers.
  • Coordinate order changes, returns, credits, and cancellations as required.
  • Investigate and resolve missing, incomplete, or incorrect orders.
Coordination & Communication
  • Liaise with Production, Shipping, Purchasing, and Sales teams to ensure timely fulfillment of customer orders.
  • Coordinate delivery schedules and communicate potential delays.
  • Support customers with shipping documentation and order tracking information.
  • Assist in maintaining smooth communication between departments to meet customer expectations.
Customer Records & Administration
  • Maintain accurate customer files, records, and account information.
  • Update customer information in ERP/CRM systems.
  • Prepare customer reports, order summaries, and service documentation as required.
  • Monitor and maintain customer portals and electronic communication systems.
Continuous Improvement
  • Identify opportunities to improve customer service processes and efficiencies.
  • Participate in departmental meetings, training, and continuous improvement initiatives.
  • Maintain knowledge of company products, capabilities, and manufacturing processes.
Qualifications
Education
  • Postsecondary diploma or degree in Business Administration, Customer Service, Supply Chain, or related field preferred.
Experience
  • Minimum 2 years of customer service or customer care experience.
  • Manufacturing, distribution, or B2B environment experience preferred.
  • Experience with ERP systems and order entry processes considered an asset.
Skills & Competencies
  • Strong customer service orientation.
  • Excellent verbal and written communication skills.
  • Strong organizational and time-management abilities.
  • High attention to detail and accuracy.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Problem-solving and conflict-resolution skills.
  • Proficiency in Microsoft Office, particularly Outlook, Excel, and Word.
  • Experience with Dynamics 365 or ERP systems is an asset.

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