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Card Manager Jobs in Washington (NOW HIRING)

Capital One

Product Manager - Card Team

Mclean, VA · On-site

Product Manager - Card Team Manager, Product Management Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities ...

Capital One

Business Manager - US Card

Mclean, VA

Business Manager - US Card Summary: As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class ...

Capital One

Business Manager - US Card

Mclean, VA · On-site

Business Manager - US Card Summary: As a Business Analysis Manager at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class ...

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Card Manager information

What are some common challenges faced by Card Managers in maintaining compliance with industry regulations?

Card Managers often encounter challenges in keeping up with rapidly evolving industry regulations, such as those related to data security (PCI DSS), anti-money laundering (AML), and know-your-customer (KYC) requirements. Ensuring that all card products and processes remain compliant requires regular staff training, close collaboration with legal and compliance teams, and proactive monitoring of regulatory updates. Staying compliant is critical to avoid costly penalties and protect customer trust, making attention to detail and strong organizational skills essential for this role.

What are Card Managers?

Card Managers are professionals responsible for overseeing the administration, issuance, and management of payment cards such as credit, debit, or prepaid cards within a financial institution or organization. They coordinate with various departments to ensure compliance with regulations, manage card-related projects, and address customer issues related to cards. Card Managers also analyze card usage data, develop marketing strategies, and work closely with vendors and payment networks to optimize card programs. Their role is essential in ensuring the smooth operation and security of card services offered to customers.

What is the difference between Card Manager vs Credit Analyst?

AspectCard ManagerCredit Analyst
Required CredentialsBachelor's degree, certifications like CCSP or CTP often preferredBachelor's degree in finance, economics, or related field; certifications like CFA or Credit Risk certifications
Work EnvironmentFinancial institutions, credit card companies, banksBanks, lending institutions, credit bureaus
Employer & Industry UsageFocuses on managing credit card portfolios, product development, and customer relationshipsAnalyzes credit data to assess risk, approve loans, and inform lending decisions

While both roles operate within the financial industry, a Card Manager primarily oversees credit card products and customer portfolios, whereas a Credit Analyst evaluates creditworthiness to support lending decisions. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Card Manager, and why are they important?

To thrive as a Card Manager, you need a solid understanding of payment card operations, transaction processing, compliance standards, and often a background in finance or banking. Familiarity with card management systems, fraud detection tools, and knowledge of PCI DSS compliance is typically required. Strong analytical thinking, attention to detail, and effective communication skills help in managing card portfolios and resolving complex issues. These skills ensure efficient card program management, risk mitigation, and high customer satisfaction in a highly regulated financial environment.
Card Manager jobs near you
Infographic showing various Card Manager job openings in Washington as of June 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution.
Associate Director, Mason Card Office

Associate Director, Mason Card Office

George Mason University

Fairfax, VA • On-site

$97K - $108K/yr

Full-time

Posted 17 days ago

George Mason University rating

8.3

Company rating: 8.3 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

96th of 539 rated colleges and universities

Job description

Department: Auxiliary and Business Services
Classification: Gen Admin Supv 2/Coord 2
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On Site Required
Sponsorship Eligibility: Not eligible for visa sponsorship
Pay Band: 05
Salary: Salary $97,000-$108,000 (max); commensurate with education and experience
Restricted: Yes
Criminal Background Check: Yes
About the Department:
The Mason Card Office (MCO) provides the university community with state approved identification credentials, including both physical Mason ID cards and Mason Mobile ID's. The MCO also administers the meal plans for the entire campus community (students, faculty/staff). Oversight of voluntary debit programs, Mason Money program, subsidiary programs, and services. Auditing of meal plans and debit programs to maintain highest level of data integrity. The MCO maintains and supports dining/photo ID/meal plan billing software and equipment. Provides high quality customer service. Collaborates with campus departments and food service providers.
About the Position:
The Associate Director, Mason Card Office is responsible for overseeing the day-to-day operations of several key programs; establishing long-term strategies and goals to ensure program success and sustainability; developing policies and procedures; and ensuring effective communication of available services to the campus community. These programs include Atrium (cloud-based campus card management solution) and Mason Money. In addition, this role ensures that the campus card program is integrated with the Infor point-of-sale system, Starship robot delivery service, GrubHub mobile ordering system, and all independent lease/franchise operations. The campus card program allows students and faculty/staff to access buildings, print documents, and pay for meals.
The role involves supervising two direct reports and seven student wage employees, managing three state contracts (HID, Atrium, and FreedomPay), and developing and overseeing budgets and expenditures. Additionally, the role involves administering a photo and mobile ID program, which includes issuing 10,000 physical and mobile credentials yearly, and overseeing a board revenue stream of approximately $29 million annually.
Responsibilities:
Staff Oversight and Development:
  • Provide leadership and direction for a team of nine, including two direct reports and seven students;
  • Oversee day-to-day performance to ensure high quality customer service, accurate execution of billing functions, and adherence to department financial responsibilities and university policies;
  • Foster a positive and accountable work environment by mentoring and developing staff, supporting career growth, and enhancing individual and team performance through ongoing training and feedback.

Meal Plan Program:
  • Serves as the meal plan administrator and oversees stream of ~$29 million annually in meal plan revenue;
  • Develop and implement billing policies and procedures for all university meal plans, ensuring accuracy/efficiency, compliance with FERPA regulations, and best practices related to student accounts and billing'
  • Oversee daily operations of meal plan billing system, including plan selection, enrollment, billing cycles, and payment processing to vendors;
  • Support the POS systems for vendors and contractors;
  • Drive audits to capture seamless integration between platforms and systems;
  • Coordinate with data analysis team to prepare detailed reports for executive leadership on usage, trends, and performance;
  • Collaborate with departments to ensure timeliness of billing, support of special programs, and development of marketing strategies; and
  • Lead system enhancements for new billing features.

Management of Photo ID & Mason Money Programs:
  • Oversee issuance of approximately 10,000 physical and mobile Mason ID credentials annually, ensuring secure, efficient, and accessible identity solutions for students, faculty, and staff;
  • Manage and monitor system integrations that enable Mason ID functionality across university services and locations, including campus access, meal plans, Mason Money, residence halls, printing, library services, and athletic events;
  • Administer the Mason Money program, including oversight of $1 million in annual deposits, vendor reimbursements, and account management; and
  • Build and maintain strategic relationships with off-campus merchants to support and grow the external Mason Money acceptance network.

Data Management & Finance Reporting:
  • Ensure responsible stewardship of sensitive and financial data by all team members;
  • Include adherence to data privacy, PCI compliance, and university financial protocols;
  • Oversee accurate accounting practices and timely vendor reimbursements;
  • Develop and deliver regular financial and operational reports for senior leadership to support strategic decision-making; and
  • Reconcile monthly financial transactions in alignment with Fiscal Services requirements, ensuring transparency, compliance, and integrity across all financial activities.

Collaborate with Departments & Support Special Programs:
  • Advance university-wide initiatives by actively partnering with departments such as Admissions, Dining, Housing, and Orientation to enhance the student experience;
  • Participate in 15+ Orientation events annually;
  • Coordinate the distribution of meal cards and manage payment tracking for special programs, including summer camps, academic events, and staff/faculty training sessions, serving approximately 30 groups annually; and
  • Ensure seamless service delivery and program support through effective planning, communication, and cross-departmental coordination.

Strategic Planning/Administer and Negotiate Contracts:
  • Set and achieve departmental goals aligned with the university's vision and mission;
  • Manage and negotiate three state contracts;
  • Create budget to purchase software and equipment to improve technology;
  • Lead comprehensive automation and digital transformation initiatives: Spearhead enterprise-wide automation programs that eliminate manual processes across card lifecycle management, including automated workflows for issuance, access provisioning, compliance monitoring, and audit frameworks; establish self-service portals, predictive analytics, automated photo capture, intelligent inventory management, and end-to-end workflow orchestration to achieve measurable efficiency gains, cost reduction, and operational excellence while ensuring adherence to security policies and regulatory compliance; and
  • Technological advancement: Actively research and integrate emerging campus card technologies to ensure the team is equipped to support the next generation of campus services.

Required Qualifications:
  • Bachelor's degree in Accounting, Business Administration, Computer Science, Public Administration or related field, or the equivalent combination of education and experience;
  • Previous professional experience (typically, 3 years or more) in the management and supervision of employees;
  • Customer service experience;
  • Leadership and team development background;
  • Knowledge of financial and budget management;
  • Basic understanding of accounting principles;
  • Understanding of administrative operations;
  • Knowledge on existing software and systems (Atrium, StarRez, Banner, MicroStrategy);
  • Proficient in Microsoft Office applications;
  • Excellent written, verbal, and presentation communication skills; and
  • Strategic thinking, time management, and leadership abilities.

Preferred Qualifications:
  • Master's degree in related field;
  • Higher education experience with a Campus Card System or a Corporate Card Services program, along with knowledge of Atrium Campus Connect;
  • Experience with budget management and reporting tools; and
  • Strategic planning, and data visualization like PowerBI.

Instructions to Applicants:
For full consideration, applicants must apply for the Associate Director, Mason Card Office at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.
Posting Open Date: April 9, 2026
For Full Consideration, Apply by: May 7, 2026
Open Until Filled: Yes
Mason Ad Statement
George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.
George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason's Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/

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