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Car Rental information

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How much do car rental jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for car rental in Massachusetts is $14.34, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $15.77 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working in a car rental agency, and how can they be managed?

Employees in car rental agencies often face challenges such as handling high volumes of customers during peak travel seasons, managing vehicle availability, and addressing customer concerns or complaints efficiently. Adaptability and strong communication skills are crucial, as is maintaining a positive attitude under pressure. Most agencies provide thorough training and rely on teamwork, so reaching out to colleagues and supervisors for support can help manage demanding situations and ensure smooth operations.

What are the key skills and qualifications needed to thrive as a car rental agent, and why are they important?

To thrive as a Car Rental Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and basic automotive knowledge is often required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport with customers and handle challenging situations. These skills ensure efficient operations, customer satisfaction, and repeat business in a competitive service industry.

What is the best car rental company to work with?

For a car rental job, the best company to work with depends on factors like company reputation, employee benefits, and opportunities for advancement. Major companies such as Enterprise, Hertz, and Avis are well-known in the industry and often offer training programs and flexible schedules for employees. Researching company reviews and job requirements can help determine the best fit for individual career goals.

What are jobs at a rental car facility?

Rental car facilities require multiple people to keep things running smoothly. There are car rental agents whose responsibilities include finding the best car to rent to customers, encouraging product upgrades and additional insurance, processing paperwork, and collecting money. As a detailer, you handle duties related to preparing the interior and exterior of the vehicles and making sure they are clean for the next customer. You can also drive a shuttle bus to and from the airport to assist with car pickup and return. Rental car facilities have management positions as well.

What is a car rental agent?

Car rental agents are professionals who assist customers with renting vehicles for short or long periods. They handle reservations, process rental agreements, explain terms and policies, and ensure that customers receive the right vehicle for their needs. Additionally, car rental agents inspect vehicles before and after rental, handle payments, and address any issues or concerns customers may have. Their goal is to provide excellent customer service and facilitate a smooth rental experience.

What is the difference between Car Rental vs Car Sales Associate?

AspectCar RentalCar Sales Associate
Required CredentialsDriver's license, customer service skillsDriver's license, sales experience, knowledge of vehicles
Work EnvironmentRental offices, customer service countersShowrooms, dealership floors
Employer & Industry UsageRental companies, travel agenciesCar dealerships, automotive sales
Common Search & Comparison IntentUnderstanding rental services, job rolesCar sales jobs, automotive careers

While both roles involve working with vehicles, Car Rental focuses on customer service and managing rental transactions, whereas Car Sales Associate emphasizes sales, vehicle knowledge, and closing deals. The roles share some credentials like a driver's license but differ in work environment and primary responsibilities.

More about Car Rental jobs
What are the most commonly searched types of Car Rental jobs in Massachusetts? The most popular types of Car Rental jobs in Massachusetts are:
What are popular job titles related to Car Rental jobs in Massachusetts? For Car Rental jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Car Rental jobs in Massachusetts look for? The top searched job categories for Car Rental jobs in Massachusetts are:
What cities in Massachusetts are hiring for Car Rental jobs? Cities in Massachusetts with the most Car Rental job openings:
Car Rental jobs near you
Infographic showing various Car Rental job openings in Massachusetts as of July 2026, with employment types broken down into 61% Full Time, and 39% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $29,826 per year, or $14.3 per hour.

Car Rental Counter Agent

EDS Service Solutions

Sandwich, MA

$18/hr

Full-time

Posted 12 days ago

Job description

EDS Service Solutions partners with car rental companies around the United States. We run the back-end operations to ensure that all customers have an exceptional car rental experience. We looking for a Flex Agent, helping with our car rental industry at our counters and washing and parking cars. Perfect for outgoing personality and who likes to work outdoors.

Job Duties/Responsibilities:

  • Provide world-class customer service by managing the rental (and occasionally return) process, in compliance with policies and procedures.

  • Welcome each customer with a smile.

  • Professional appearance, language, and behavior.

  • Focus on providing a clean and safe vehicle, to every customer, every time.

  • Own each customer’s service experience by immediately owning and resolving issues.

  • Be proud of our brand and the role you play in our success.

  • Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

  • Utilize company-approved sales and service techniques when determining customer wants and needs.

  • Offer optional products to meet customer wants and needs.

  • Prepare all rental and return documents accurately and completely.

  • Qualify each customer using our company rental requirement guidelines.

  • Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

  • Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

  • Ensure that the return date and time on the rental agreement is accurate.

  • Review all charges at the time of vehicle return.

  • Prepare the Rental Agreement Folder with all required information.

  • Answer the phones to assist customers in a friendly, helpful and prompt manner.

  • Assist customers by effectively resolving all customer service issues.

  • Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

  • Assist at our carwash, cleaning cars, vacuuming, disinfecting and refueling vehicles as needed.

Requirements:

  • Must be 21 years of age or older

  • Excellent Customer Service skills with prior experience

  • Have a driver's license

  • Clean Driving Record in the past three years

  • Must be able to work outdoors

  • Must be able to scan for 8 hours

  • Must be able to walk, bend, twist for 8 hours

Rate: $18/hr - weekly pay
Shift: TBD

Location: Cape Cod Gateway Airport (HYA)

If you meet the requirements, please submit your application for immediate consideration.

Apply Today to our link below!

https://www.edsservicesolutions.com/apply or contact our recruiting department to schedule an interview at (617)729-3226 to get more information. Office hours for the recruiting department are Monday through Friday from 9:00 am to 5:30 pm Eastern Time

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law law.