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Car Rental Assistant Jobs in Raleigh, NC (NOW HIRING)

Ritchie Bros.

Yard Attendant

Clayton, NC · On-site

$17/hr

... at the branch * Assist visitors by providing appropriate guidance and advising them to the ... lease and rental car companies, and charitable organizations. Buyers have access to multiple ...

Ritchie Bros.

Yard Attendant

Clayton, NC

$14.25 - $17.75/hr

... lease and rental car companies, and charitable organizations. Buyers have access to multiple ... at the branch * Assist visitors by providing appropriate guidance and advising them to the ...

The Crom Corporation

Contracts Manager

Raleigh, NC · On-site

$78K - $105K/yr

... agreements, rental agreements, bids, etc. This position also assists in proposal support ... Provide pre-claim and claim support, including worker's compensation, car accidents, etc... and ...

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Car Rental Assistant information

See Raleigh, NC salary details

$8

$18

$28

How much do car rental assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for car rental assistant in Raleigh, NC is $18.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.58 per hour, depending on experience, location, and employer.

What are Car Rental Assistants?

Car Rental Assistants are professionals who help customers rent vehicles from a car rental agency. Their duties typically include processing rental agreements, inspecting vehicles for damage, answering customer questions, and handling payments. They also provide information about rental policies, insurance options, and vehicle features to ensure a smooth rental experience. Car Rental Assistants play a key role in delivering customer service and maintaining the efficiency of rental operations.

What is the difference between Car Rental Assistant vs Car Rental Agent?

AspectCar Rental AssistantCar Rental Agent
Required CredentialsHigh school diploma, customer service skillsHigh school diploma, customer service skills
Work EnvironmentRental offices, customer service countersRental offices, customer service counters
Employer & Industry UsageRental companies, travel agenciesRental companies, travel agencies
Common Search & ComparisonCustomer support, rental process assistanceRental transactions, vehicle check-in/out

While both roles involve assisting customers with vehicle rentals, a Car Rental Assistant primarily supports the rental process and customer inquiries, whereas a Car Rental Agent handles rental transactions and vehicle check-in/out. The roles often overlap in skills and work environment, but the Car Rental Agent typically has more direct involvement in the rental transaction process.

What are the key skills and qualifications needed to thrive as a Car Rental Assistant, and why are they important?

To thrive as a Car Rental Assistant, you typically need customer service skills, basic administrative abilities, and a high school diploma or equivalent. Familiarity with rental management software, point-of-sale systems, and a valid driver's license are commonly required. Strong communication, problem-solving, and organizational skills help you deliver a positive customer experience and handle multiple tasks efficiently. These abilities are important to ensure customer satisfaction, smooth rental operations, and compliance with company policies.

How does a Car Rental Assistant typically interact with customers and handle challenging situations?

As a Car Rental Assistant, you'll regularly interact with customers both in person and over the phone, assisting them with reservations, vehicle pick-ups, and returns. Handling challenging situations, such as last-minute changes, vehicle availability issues, or customer complaints, is a common part of the job. Effective communication, patience, and problem-solving skills are crucial, as you'll need to resolve conflicts professionally while ensuring customer satisfaction. You'll often collaborate with other team members to coordinate vehicle logistics and maintain smooth operations.
What are popular job titles related to Car Rental Assistant jobs in Raleigh, NC? For Car Rental Assistant jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Car Rental Assistant jobs in Raleigh, NC look for? The top searched job categories for Car Rental Assistant jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Car Rental Assistant jobs? Cities near Raleigh, NC with the most Car Rental Assistant job openings:
Car Rental Assistant jobs near you
Government Travel Consultant

Government Travel Consultant

ADTRAV Travel Management

Raleigh, NC • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

ADTRAV rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

8th of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Government Travel Consultant to be responsible for all aspects of travel management for our government clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Government Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system.

This position has access to data and travelers as part of a government contract. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances.

Essential Duties and Responsibilities include the following:

  • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries.
  • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently.
  • Maintain sufficient account knowledge to assist clients without delay.
  • Check queues daily to ensure accuracy and that all issued tickets are complete.
  • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals.
  • Provide travel expertise to clients.
  • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules.
  • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed.
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers.
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues.
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers.
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
  • Adhere to company policies and procedures.
  • Other duties as assigned.

Qualifications:

  • High school diploma or equivalent required.
  • At least 2 years of experience booking domestic and international travel; complex international a plus.
  • Experience booking travel for government clients required.
  • Experience using a GDS System; Sabre required, Amadeus a plus.
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement.
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys.
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time.
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Experience with Microsoft Office suite (Outlook, Word, Excel).
  • Excellent English written and verbal communication skills.
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed.
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision.
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
  • Ability to work remotely and meet the company home-office requirements.
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to maintain confidentiality of company and client information.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work some weekends and holidays as needed.
  • Able to successfully pass a credit, criminal, and/or employment reference background check.
  • This position has access to data and travelers as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement.
  • Able to successfully pass a government clearance process as required by clients.

The pay range for this position is $24-$25/hour. Pay is based on experience booking government and complex international travel. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO.

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

What ADTRAV employees say

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