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Car Rental Agent Jobs in Phoenix, AZ (NOW HIRING)

EDS Service Solutions

Utility Agent

Phoenix, AZ · On-site

$17/hr

As a Shift Supervisor, you will play a key role in maintaining productivity, safety, and team leadership in the dynamic car rental industry. This is a great opportunity for individuals who are ...

Verra Mobility

Operations Supervisor-1

Mesa, AZ

... rental car companies, fleet management companies and large fleet operators. We also work with ... Serves as a change-agent in helping to implement process and/or organizational change efforts ...

Chubb

Sr. Claim Center Representative

Phoenix, AZ · On-site

Gather data and pertinent information related to customer or agent losses, completing first notice ... Offer services related to towing, rental car arrangements, temporary housing, coverage verification ...

Chubb

Sr. Claim Center Representative

Phoenix, AZ · On-site

$48K - $67K/yr

Gather data and pertinent information related to customer or agent losses, completing first notice ... Offer services related to towing, rental car arrangements, temporary housing, coverage verification ...

Verra Mobility

Operations Supervisor-1

Mesa, AZ · On-site

... rental car companies, fleet management companies and large fleet operators. We also work with ... Serves as a change-agent in helping to implement process and/or organizational change efforts ...

Verra Mobility

VP, Product Management

Mesa, AZ

We are also creating smart roadways, serving the world's largest commercial fleets and rental car ... Be a Cultural Change Agent : Drive a mindset shift to problem-solving. Bridge the gap between ...

Verra Mobility

VP, Product Management

Mesa, AZ · On-site

We are also creating smart roadways, serving the world's largest commercial fleets and rental car ... Be a Cultural Change Agent : Drive a mindset shift to problem-solving. Bridge the gap between ...

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Car Rental Agent information

See Phoenix, AZ salary details

$8

$13

$18

How much do car rental agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for car rental agent in Phoenix, AZ is $13.76, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.38 per hour, depending on experience, location, and employer.

What is a car rental agent?

Car Rental Agents are professionals who assist customers in renting vehicles for short or long periods. Their responsibilities include processing rental agreements, explaining terms and conditions, inspecting vehicles for damage, handling payments, and providing customer service. They may also assist with reservations, answer questions about rental policies, and ensure vehicles are clean and ready for the next customer. Car Rental Agents typically work at rental agency counters in airports, hotels, or standalone offices.

What does a car rental agent do?

Car rental agents help customers who need to rent a vehicle. Some rental agencies refer to this position as a front desk clerk because you carry out most of your responsibilities at the front desk, either assisting customers with their rentals at the agency or answering and making phone calls. In this role, your job duties include greeting customers as they arrive, explaining the rental and paperwork process, upselling insurance and mileage packages, answering customer questions and concerns, assisting customers who have an issue or emergency with their rental vehicle, and updating the rental car inventory when a customer rents or returns a car.

What are the key skills and qualifications needed to thrive as a car rental agent, and why are they important?

To thrive as a Car Rental Agent, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation software, point-of-sale systems, and sometimes a valid driver’s license is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help agents build rapport with customers and resolve issues efficiently. These skills and qualities are essential to ensure customer satisfaction, maximize sales, and maintain smooth rental operations.

What are some common challenges faced by car rental agents during peak travel seasons?

During peak travel seasons, Car Rental Agents often experience a significant increase in customer volume, which can lead to longer wait times and higher stress levels. Managing vehicle availability and meeting customer expectations for specific car models can be challenging, especially when inventory is limited. Additionally, agents must handle last-minute reservations, process paperwork efficiently, and resolve issues quickly to ensure a positive customer experience. Effective communication and strong organizational skills are essential to succeed in this fast-paced environment.
More about Car Rental Agent jobs
Car Rental Agent jobs near you
Infographic showing various Car Rental Agent job openings in Phoenix, AZ as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $28,436 per year, or $13.7 per hour.

Group Air Agent - Dedicated

ADTRAV Travel Management

Phoenix, AZ • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

ADTRAV rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 11 rated travel agencies

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Group Air Agent - Dedicated to focus on group air travel reservations for ADTRAV on a dedicated account. The position will be responsible for organizing, booking, ticketing, and generating reports for multiple groups simultaneously and providing high touch, white glove service. They will also act as liaison for the dedicated account and work with leadership on negotiating group air contracts and discounts. 

Essential Duties and Responsibilities include the following: 

  • Book and ticket air travel for groups up to 4,000 travelers on a dedicated account, which includes organizing manifests, booking, ticketing, reporting, and making changes as needed. 
  • Be responsive to travelers and clients throughout the booking process. 
  • Follow up with clients regarding travel plans and adjust as needed. 
  • Utilize Sabre to book and issue airline reservations, accurately and efficiently. 
  • Maintain sufficient account knowledge to assist clients without delay. 
  • Research and coordinate airline contracts, in conjunction with the leadership team. 
  • Work with leadership to manage group blocks, attrition, and utilization. 
  • Check queues daily to ensure accuracy and that all issued tickets are complete. 
  • Act as a liaison for dedicated group air account. 
  • Meet all KPIs as required for the position and outlined by management (e.g., productivity, transactions, errors, SLAs), including maintaining consistent attendance and adherence to the schedule.
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. 
  • Document all information in the CRM and other tools as required. 
  • Utilize various applications, including GDS, online booking tools, and various internal applications. 
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. 
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. 
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. 
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry.
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. 
  • Adhere to company policies and procedures. 
  • Other duties as assigned. 

Qualifications: 

  • High school diploma or equivalent required. 
  • At least 2 years experience as a group booking and ticketing agent; complex international experience a plus, in both geographical locations and rate structures.
  • Experience working with VIP clients and providing high touch, white glove service.
  • Experience contracting and issuing block space preferred. 
  • Strong knowledge and experience with GDS systems; Sabre required, Amadeus a plus. Proficient with Sabre pricing to include phases. 
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Working knowledge and proficiency in Fly America, Open Skies, and federal travel regulations. 
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. 
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. 
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
  • Experience using CRM to enter and track activities. 
  • Excellent English written and verbal communication skills. 
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. 
  • Strong attention to detail with emphasis on accuracy and quality.
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision. 
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure. 
  • Strong organizational and problem-solving abilities. 
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. 
  • Ability to work remotely and meet the company home-office requirements. 
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to work a schedule that falls between Monday-Friday, 7am-7pm CT. Able to work overtime and some weekends and holidays as needed. 
  • Be able to successfully attend and pass new hire and department specific training. 
  • Able to maintain confidentiality of company and client information. 
  • Able to successfully pass a credit, criminal, and/or employment reference background check.
 

The pay range for this position is $25-$26/hour; we may consider pay outside this range. Pay is based on experience booking group travel and working with VIP travelers. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. 

 ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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