Capital One Remote Customer Service Jobs in Springfield, OR

Salary: $41.73 - $55.74 Hourly
Location : Customer Service Center, OR
Job Type: Regular
Remote Employment: Flexible/Hybrid
Job Number: 202600172
Department: Public Works
Division: PW LM Building
Opening Date: 07/24/2026
Closing Date: Continuous
FLSA: Non-Exempt
DESCRIPTION
See What Lane County Public Works Employees Have to Say About Working Here!
About the Position
Advanced Plan Review-with Flexibility Built In
Lane County is seeking an experienced Plans Examiner, Senior to perform advanced technical review of complex residential, commercial, and industrial construction plans. You will apply Oregon building codes and related standards to help ensure projects are safe, compliant, and positioned to move efficiently from design through construction.
This position offers meaningful flexibility for an experienced professional:

• Hybrid work: Most plan review and administrative work may be completed remotely, provided the employee resides and works in Oregon. Some in-office presence is required to coordinate paper plans, applications, and other operational needs.
• Alternate schedule options: Flexible scheduling may be available.
• Minimal field inspections: Plans examiners generally focus on plan review. Inspections are uncommon and typically performed voluntarily or as needed, based on individual certifications. Required inspections occur only in rare circumstances.
• No required overtime: The position is designed to be completed within the established work schedule.

As a senior member of the team, you will review plans, specifications, engineering documents, and calculations for compliance with applicable codes and regulations. You will also serve as a trusted technical resource for architects, engineers, contractors, property owners, inspectors, and County staff-helping resolve complex code questions, clearly communicate needed corrections, and identify practical paths toward compliance.
Additional responsibilities include:

• Providing technical guidance and consultation on complex or unusual construction issues.
• Supporting consistent, accurate, and timely plan-review practices.
• Contributing to the development and improvement of procedures.
• Sharing technical expertise and supporting the development of other team members.
• Helping applicants navigate the permitting process with clarity, professionalism, and excellent service.

Lane County encompasses urban, rural, agricultural, coastal, and forested communities, creating a varied and technically interesting project portfolio. If you enjoy complex plan review, collaborative problem-solving, and the flexibility to perform most of your work remotely, we encourage you to apply.
About the Division
The Land Management Division includes the following programs: Land Use Planning, Building Safety, Administration, and Code Compliance. The Division provides essential services to the community, including issuing planning, building, and septic permits; reviewing building plans; inspecting structures for compliance with state and national code standards; and responding to code compliance concerns. Our work supports safe development, regulatory compliance, and responsive customer service for residents, businesses, and industry professionals.
Schedule: Monday - Friday; 8:00am - 5:00pm*This is an AFSCME represented position*
QUALIFICATIONS
Training:

• Equivalent to the completion of the twelfth grade. Additional specialized training in engineering, architecture or a related field is desirable.

Experience:

• Three years of responsible plans examination experience.
• An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

Certification Requirements:

• Possession of ICC Certified Building Plans Examiner (B3) and Oregon Inspector Certificate (the latter within 6 months of appointment) OR Oregon Code Certification as an A-level Plans Examiner (PEA).
• Must be in possession of a valid driver's license at time of application, and a valid Oregon Driver's license by time of appointment.

AND

• Possession of a valid ICC Certified Fire Plans Examiner (F3) and Oregon Inspector Certificate (the latter within 6 months of appointment) OR Oregon Code Certification as a Fire and Life Safety Plans Examiner.

Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.
CLASSIFICATION DETAILS
Plans Examiner - Senior
SUPPLEMENTAL INFORMATION
Selection Process
Equal Employment Opportunity
Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
Strategic Plan
In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.
The 2025 - 2027 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.
Veteran Preference Information
Careers with Lane County Offer Extraordinary Benefits
At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.
Introducing , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.
*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.
Collective Bargaining Units:
Admin-Pro
AFSCME
AFSCME Nurses
AFSCME Physicians
FOPPO
LCPOA
Local 626
Prosecuting Attorney's
Benefits to keep you & your family well - Physically
Health insurance coverage becomes effective the first of the month following your first 30-days as an eligible employee.
Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2026 are outlined below:
If you enroll in the HDHP the County will contribute to your HSA:
For eligible members of unions LCPOA, 626, Admin Pro, and AFSCME Physicians $1,700 for individual coverage and $3,400 for family coverage.
For eligible members of unions AFSCME General, AFSCME Nurses, FOPPO, PAA, and non-represented employees $1,600 for individual coverage and $3,200 for family coverage. Those who complete the requirements to receive the Live Well Credit by November 30, 2026, will receive an additional contribution of $400 individual or $800 family, funded in 2027.
These amounts are prorated based on date of hire.
All eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.
Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.
Dental - Lane County provides dental coverage for employees and their eligible dependents.
Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.
Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center.
Benefits to keep you & your family well - Financially
Retirement - Lane County pays for and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment.
Disability - Lane County provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.
Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.
Holidays - Lane County provides 10 paid holidays per year:
New Year's Day
Independence Day
Martin Luther King Jr's Birthday
Labor Day
Presidents' Day
Veterans' Day
Memorial Day
Thanksgiving Day
Juneteenth
Christmas Day
Life Insurance - Lane County pays for employee group term life insurance.
County-paid Training & Development to keep your career well
On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.
Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.
Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.
Lane County offers these other valuable benefits
Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.
Vision - Eligible employees may purchase supplemental vision insurance.
Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.
Aflac - Optional employee-paid voluntary group coverage is available through Aflac.
Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.
Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.
For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.
01
Please answer YES if you meet one of the following criteria:a. You have a valid Oregon Driver's License.b. You have a valid driver's license from another state AND are able to obtain an Oregon Driver's License by the time of appointment.

• Yes
• No

02
What is your highest level of education?

• High School diploma or equivalent to completion of twelfth grade.
• Associate's degree.
• Two-years of technical certificate or coursework.
• Bachelor's degree.
• Master's or higher degree.

03
IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.

• I acknowledge I have provided all relevant education and employment history.

04
Are you currently receiving PERS retiree benefits?

• Yes
• No

05
How many years of progressively responsible Plans Examining experience do you have?

• Less than one year.
• At least one year of experience.
• Two years of experience.
• Three years of e