Capital One Remote Customer Service Jobs in Decatur, GA

Pay: $19.00/hr

Location: 100% Remote

Contract Length: 6 Months (Potential for Extension and Permanent Employment)

We are hiring Bilingual Spanish Customer Service Representatives to support consumers during the healthcare open enrollment season. This is a fully remote opportunity with a rapidly growing healthcare technology organization that helps individuals and families access health insurance coverage.

This role is ideal for candidates with strong customer service experience who enjoy helping others, solving problems, and working in a fast-paced environment.

As a Customer Service Representative, you will:

• Answer inbound customer calls and respond to online chat inquiries
• Assist customers with account creation and password resets
• Guide consumers through document uploads and online processes
• Help customers manage their healthcare marketplace accounts
• Verify eligibility information and review healthcare coverage options
• Research and resolve customer issues in a timely and professional manner
• Document customer interactions accurately within company systems
• Follow established policies, procedures, and compliance guidelines
• Demonstrate empathy, professionalism, and a customer-first mindset

• Fluent in both English and Spanish
• At least 1 year of customer service experience
• Strong communication and problem-solving skills
• Comfortable handling inbound phone calls throughout the day
• Strong computer navigation and data entry skills
• Ability to learn new software systems quickly
• Reliable internet connection and dedicated remote workspace
• Ability to work a flexible schedule between 7:45 AM and 10:00 PM in your local time zone

• Call center experience
• Healthcare, insurance, or enrollment experience
• Experience supporting customers through phone, chat, or email
• Retail, hospitality, or food service experience in customer-facing environments

• Fully remote position
• Professional and quiet work environment required
• Company-provided training
• Fast-paced, customer-focused environment
• Opportunity to gain healthcare industry experience

Monday-Friday

9:00 AM - 5:30 PM EST

Open availability required between: 7:45 AM - 10:00 PM (Local Time)

Schedules may vary based on business needs.

• Fully remote opportunity
• Competitive pay at $19.00/hour
• Potential for long-term career growth
• Gain experience in healthcare and insurance services
• Paid holidays (client eligibility applies)
• Medical, dental, vision, 401(k), and other benefit options available through TEKsystems

We're looking for someone who:

• Loves helping people
• Thrives in a customer-facing environment
• Can confidently explain processes and procedures
• Demonstrates patience and empathy
• Learns quickly and adapts to change
• Maintains professionalism in every customer interaction

Job Type & Location

This is a Contract position based out of Atlanta, GA.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 14, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.