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Capital One Remote Customer Service Jobs in Cape Cod, MA

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... * 1+ years of experience in a customer service, support, or client-facing role * Strong ...

HMG Careers

Remote Customer Service and Sales

Holyoke, MA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

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Capital One Remote Customer Service information

See Cape Cod, MA salary details

$10

$20

$28

How much do capital one remote customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for capital one remote customer service in Cape Cod, MA is $20.15, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $22.40 per hour, depending on experience, location, and employer.

What is a Capital One remote customer service representative?

Capital One Remote Customer Service jobs are positions where employees assist customers with their banking needs, account information, and problem resolution while working from home. These roles typically involve answering phone calls, responding to emails or chats, and providing support for various Capital One products and services. Remote customer service representatives are trained to handle customer inquiries, troubleshoot issues, and deliver a positive customer experience, all while utilizing secure technology from their home office.

What are the key skills and qualifications needed to thrive as a Capital One remote customer service representative?

To thrive as a Capital One Remote Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, secure phone systems, and online chat platforms is often required. Exceptional active listening, patience, and adaptability help you stand out when addressing diverse customer needs remotely. These skills and qualities ensure efficient issue resolution, customer satisfaction, and a positive brand image in a virtual environment.

How does Capital One support remote customer service associates in staying connected and collaborative with their team?

At Capital One, remote customer service associates are supported through a variety of digital tools and regular virtual meetings to foster collaboration and team cohesion. Associates typically participate in daily or weekly check-ins with supervisors, team huddles, and peer-to-peer messaging platforms to share updates and best practices. There are also ongoing training sessions and access to resources that help team members stay informed and engaged. This structure enables associates to effectively communicate, solve problems together, and maintain a strong connection to their team, even while working from home.

What is the difference between Capital One Remote Customer Service vs Capital One Remote Banking Associate?

AspectCapital One Remote Customer ServiceCapital One Remote Banking Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; banking or financial experience preferred
Work EnvironmentRemote, customer support calls and chatsRemote, handling banking transactions and customer inquiries
Employer & Industry UsageBoth roles are employed by Capital One in the banking and financial services industry

While both roles are remote positions within Capital One, the Customer Service role focuses on assisting customers with general inquiries and support, whereas the Banking Associate handles banking transactions and more specialized financial services. Understanding these differences can help candidates choose the position that best fits their skills and career goals.

How do I apply for a remote job at Capital One Customer Service?

To apply for a remote customer service role at Capital One, visit the company's careers website and search for remote customer service positions. Submit an online application, ensuring your resume highlights relevant communication and problem-solving skills, and complete any required assessments or interviews as part of the process.

What are popular job titles related to Capital One Remote Customer Service jobs in Cape Cod, MA?

For Capital One Remote Customer Service jobs in Cape Cod, MA, the most frequently searched job titles are:

What job categories do people searching Capital One Remote Customer Service jobs in Cape Cod, MA look for?

The top searched job categories for Capital One Remote Customer Service jobs in Cape Cod, MA are:

What cities near Cape Cod, MA are hiring for Capital One Remote Customer Service jobs?

Cities near Cape Cod, MA with the most Capital One Remote Customer Service job openings:

Capital One Remote Customer Service jobs near you
Infographic showing various Capital One Remote Customer Service job openings in Cape Cod, MA as of August 2026, with employment types broken down into 80% Full Time, 10% Part Time, 2% Temporary, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $41,911 per year, or $20.1 per hour.

Senior Staff Engineer, AI Compute (Remote Eligible)

Capital One

Cambridge, MA • On-site, Remote

$114K - $156K/yr

Full-time

Re-posted 13 hours ago

Key responsibilities

  • Architect and build control and data plane implementations for a highly available, multi-tenant, large-scale, and secure machine learning platform

  • Develop Ray and Spark distributed compute engine solutions to accelerate workloads such as LLM pre-training, reinforcement learning, and large-scale data processing

  • Engineer systemic improvements for operational excellence, including automating KTLO workflows

Capital One rating

7.8

Company rating: 7.8 out of 10

Based on 148 frontline employees who took The Breakroom Quiz

88th of 175 rated banks

Job description

Senior Staff Engineer, AI Compute (Remote Eligible)

At Capital One, we are creating responsible and reliable AI systems, changing banking for good. For years, Capital One has been an industry leader in using machine learning to create real-time, personalized customer experiences. Our investments in technology infrastructure and world-class talent - along with our deep experience in machine learning - position us to be at the forefront of enterprises leveraging AI. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to continuing to build world-class applied science and engineering teams to deliver our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build.

Team Description:

The Capital One machine learning platform organization manages our cloud-based enterprise AI+ML system delivering the high-scale developer and runtime environments required to build, orchestrate, and deploy compute and data intensive AI systems across real-time and batch workloads. We are seeking a Senior Distinguished Engineer, a hands-on technical leader passionate about distributed systems, to engineer and scale foundational compute capabilities for our platform.

You will use your experience in building large scale, highly available and high performance systems to develop our common compute infrastructure on top of CPU and GPU substrates. Your contributions will power everything from developer notebooks to ML / DL model training, model inference and feature generation pipelines to pre-training and fine tuning Transformer-based models as well as generative AI inference and agentic applications. Your depth of expertise in technologies including Golang and Python programming languages, popular distributed compute frameworks including Spark / Dask / Ray / Flink, container (e.g., Kubernetes) and serverless (e.g., AWS Lambda) runtime environments, and ML+AI workload patterns will provide an amplifying technical element that is paramount to our team's success.

In this role, you will :

  • Architect and build control and data plane implementations required to realize a highly available, multi-tenant, large scale and a secure machine learning platform

  • Develop Ray and Spark distributed compute engine solutions to accelerate diverse workloads from LLM pre-training and reinforcement learning to large-scale data processing, while maximizing compute unit economics

  • Engineer systemic improvements for operational excellence including automating KTLO (Keep The Lights On) workflows

  • Direct the technical execution of a diverse project portfolio, collaborating with developers specializing in everything ranging from distributed microservices to running large foundation models

  • Work cross-functionally with product and program management disciplines, and stakeholder and partners across Capital One to help optimize business outcomes while driving towards strong technology solutions

  • Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and leading system design and code review sessions

  • Help elevate the Capital One Distinguished Engineering community and establish yourself as a go-to resource on given technologies and technology-enabled capabilities

  • Lead the way in creating next-generation talent, mentoring internal talent and actively recruiting external talent to bolster the Capital One tech talent pool

Capital One is open to hiring a Remote Employee for this opportunity

Basic Qualifications:

  • Bachelor's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 10 years of experience developing AI and ML algorithms or technologies, or a Master's degree in Computer Science, AI, Electrical Engineering, Computer Engineering, or related fields plus at least 8 years of experience developing AI and ML algorithms or technologies

  • At least 10 years of experience programming with Python, Go, Scala, or Java

Preferred Qualifications :

  • Master's Degree in Computer Science or a Master's Degree in Software Engineering

  • Hands on experience in the internals of Ray (Actors/GCS/Scheduling) or Spark (Query Optimizer/Memory Management)

  • Experience building platforms that support LLM training, fine-tuning, or high-throughput inference

  • Hands-on experience with AWS-specific compute primitives (EKS, EC2 UltraClusters, Graviton) and cost-optimization strategies

  • History of upstream contributions to major distributed systems projects

Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $286,200 - $326,700 for Sr. Distinguished AI Engineer


Cambridge, MA: $314,800 - $359,300 for Sr. Distinguished AI Engineer


McLean, VA: $314,800 - $359,300 for Sr. Distinguished AI Engineer


New York, NY: $343,400 - $392,000 for Sr. Distinguished AI Engineer


Richmond, VA: $286,200 - $326,700 for Sr. Distinguished AI Engineer


San Francisco, CA: $343,400 - $392,000 for Sr. Distinguished AI Engineer


San Jose, CA: $343,400 - $392,000 for Sr. Distinguished AI Engineer





Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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