Capabilities Manager Jobs in Toronto, ON (NOW HIRING)

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Job Function:

Legal & Compliance

Job Sub Function:

Enterprise Compliance

Job Category:

Professional

All Job Posting Locations:

Markham, Ontario, Canada

Job Description:

We are searching for the best talent for a Manager, Strategic Capabilities - Digital Enablement to be located at Markham, Ontario, Canada.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

• United States - Requisition Number: R-089028
• Czech Republic - Requisition Number: R-089808

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Purpose:

The Manager, Strategic Capabilities - Digital Enablement is responsible for driving implementation and governance of trade compliance analytics capabilities to enable proactive compliance risk management, actionable business insights, and data-driven decision-making. This role leads the expansion and optimization of the Customs Declaration Data Lake Analytics platform (Project Cockpit) and delivery of scalable analytics solutions that support trade compliance excellence. Responsibilities include developing KPI frameworks, executive dashboards, and reporting solutions; translating complex trade data into meaningful insights; and ensuring successful adoption of digital capabilities through training, governance, change management, and user enablement initiatives.

This role serves as a key liaison between business and technology teams, ensuring digital solutions align with GTC standards, stakeholder needs, and enterprise compliance goals.

The position partners closely with stakeholders across Global Trade Controls, Global Transportation & Trade Operations, Technology, Data Science, MedTech and Innovative Medicine supporting analytics initiatives to increase visibility to J&J import and exports key processes.

Key Responsibilities:

• Lead the expansion, enhancement, and governance of the Customs Declaration Data Lake Analytics platform (Project Cockpit), enabling actionable insights, proactive compliance risk identification, and data-driven decision-making across Global Trade.

• Define and manage the digital product roadmap, prioritizing capabilities and backlog items based on business value, compliance requirements, and stakeholder needs.

• Partner with the Technical Product Owner to translate business and compliance requirements into user stories, acceptance criteria, and deliverables that ensure successful solution implementation.

• Collaborate with Global Trade Controls Process Leads (GPLs) to define, implement, and monitor metrics and KPIs that measure adherence to GTC Standards and drive continuous improvement.

• Design and maintain dashboards, analytics, and reporting solutions that provide visibility into compliance performance, operational effectiveness, and trade risk exposure.

• Transform trade compliance and operational data into executive-level insights, visualizations, and performance reporting that support strategic decision-making and continuous improvement initiatives.

• Develop training materials, user guides, and communication strategies to accelerate digital capability adoption and enhance organizational effectiveness.

• Lead user onboarding, access governance reviews, training coordination, and change management initiatives to ensure business readiness and maximize utilization of digital solutions.

Qualifications:

• A minimum of a Bachelor's degree is required.

• A minimum of 6 years of experience in Global Trade, Supply Chain, Compliance, Digital Transformation, Business Operations, or related fields is required.

• Demonstrated experience in analytics, business intelligence, data governance, and performance measurement within Global Trade, Compliance, Supply Chain, or similar regulated environments is required.

• Experience supporting business systems, technology implementations, digital programs is required.

• Demonstrated ability to manage cross-functional initiatives and stakeholder relationship is required.

• Strong analytical, project management, communication, and problem-solving skills is required.

• Experience working with data, reporting, process improvement, and technology-enabled business solutions is required.

• Experience with Power BI is required.

• Experience with Tableau, SQL, Alteryx, or related analytics tools is preferred.

• Experience developing KPIs, executive dashboards, and data visualizations and performing quantitative analysis is required.

Other:

• The position may require up to 25% of domestic and international travel.

Required Skills:

Preferred Skills:

Audit and Compliance Trends, Coaching, Compliance Management, Compliance Policies, Compliance Risk, Confidentiality, Consulting, Controls Compliance, Developing Others, Internal Auditing, Investigation Techniques, Legal Function, Legal Services, Policy Development, Process Improvements, Tactical Planning, Technical Credibility

The anticipated base pay range for this position is :

$112,150 to $162,150

Additional Description for Pay Transparency:

The compensation and benefits information set forth in this posting applies to candidates hired in Canada. Candidates hired outside Canada will be eligible for compensation and benefits in accordance with their local market. As applicable for the role - Under current guidelines, this position is eligible for a discretionary performance bonus. The Company uses Artificial Intelligence in its assessment of applicants. This job posting is for an existing position.