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Capabilities Manager Jobs in Dallas, TX (NOW HIRING)

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities. Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee hiring ...

Select Minds LLC

Senior Product Manager AI Agent

Dallas, TX · On-site

$130K - $150K/yr

... and capabilities. * Develop single and multi-agent strategies for deployment via AWS Bedrock ... Manage relationships with technology partners and vendors in the AI ecosystem. * Lead A/B testing ...

Select Minds LLC

Senior Product Manager AI Agent

Dallas, TX · On-site

$130K - $150K/yr

... and capabilities. * Develop single and multi-agent strategies for deployment via AWS Bedrock ... Manage relationships with technology partners and vendors in the AI ecosystem. * Lead A/B testing ...

US Bank

Prepaid Fraud Risk Manager

Irving, TX · On-site

Evaluate, recommend, and support implementation of new fraud tools, data sources, and capabilities ... Experience managing fraud loss performance and implementing fraud mitigation strategies.

New

Publicis Groupe Holdings B.V

Manager, Retail Search

Dallas, TX · On-site

$56K - $71K/yr

Our capabilities span the full customer journey-from creative and experience to Commerce and CRM-through specialized practices like ConnectedCRM and the Publicis Commerce. Overview We're looking for ...

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All JobsCapabilities JobsCapabilities Manager JobsCapabilities Manager Jobs in Dallas, TX

Capabilities Manager information

See Dallas, TX salary details

$27.2K

$80.8K

$136K

How much do capabilities manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for capabilities manager in Dallas, TX is $80,797.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $115,200.00 per year, depending on experience, location, and employer.

What does a capabilities manager do?

A capabilities manager oversees the development and enhancement of an organization's skills, processes, and resources to meet strategic goals. They analyze current capabilities, identify gaps, and implement improvements, often working with cross-functional teams and utilizing project management tools. Strong leadership, communication, and understanding of business operations are essential for this role.

What is the role of a capabilities manager?

A capabilities manager is responsible for assessing, developing, and optimizing an organization's skills, processes, and resources to meet strategic goals. They often coordinate cross-functional teams, implement training programs, and utilize tools like performance metrics to enhance operational effectiveness.

What are popular job titles related to Capabilities Manager jobs in Dallas, TX?

For Capabilities Manager jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Capabilities Manager jobs in Dallas, TX look for?

The top searched job categories for Capabilities Manager jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Capabilities Manager jobs?

Cities near Dallas, TX with the most Capabilities Manager job openings:

Capabilities Manager jobs near you
Infographic showing various Capabilities Manager job openings in Dallas, TX as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $80,797 per year, or $38.8 per hour.

Manager, Customer Service

NICE

Richardson, TX • On-site, Remote

$214K - $321K/yr

Full-time

Posted 16 days ago

Job description

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across enterprise contact centers, ensuring on time delivery and seamless account onboarding. Oversee integrations with CRM and cloud telephony platforms including Zendesk, Salesforce, Amazon Connect, and other contact center technologies. Drive cross functional collaboration with Product, Engineering, and Customer Success teams to optimize system performance, customer onboarding, and solution adoption. Serve as a strategic partner for enterprise customers, ensuring successful deployments, customer satisfaction, and long-term retention. Manage deployment and optimization of Workforce Management (WFM) and Quality Management (QM) software, improving forecasting, scheduling, and agent performance. Design, implement, and maintain customer service workflows across omnichannel ecosystems (voice, chat, email, and social). Deliver performance improvements through operational analytics, process standardization, and automation initiatives. Lead strategy and execution for AI driven service initiatives including chatbot development, conversational AI workflows, and machine-learning-based automation. Collaborate with technical teams to design and deploy intelligent support solutions that improve CSAT, resolution time, and operational efficiency. Identify emerging CX technologies and drive the adoption of modern tools and AI capabilities. Manage and mentor technical engineers across North America, the EU, and APAC regions. Oversee hiring, training, performance coaching, and professional development for service delivery and technical teams. Establish KPIs, quality standards, and service excellence benchmarks across all regions.

Hybrid telecommuting permitted pursuant to company policy.

Minimum requirements: Master's degree or foreign equivalent in Information Systems, Computer Science, or related field, plus 5 years of experience in the job offered or related occupation.

Must have experience with the following:

  • working in Service, Customer Success, or Contact Center-related industries;
  • leading largescale SaaS deployments in enterprise environments;
  • CRM systems (Zendesk, Salesforce, and Amazon Connect);
  • voice/telephony platforms;
  • deploying and managing Workforce Management (WFM) and Quality Management (QM) platforms in the contact center space;
  • conversational AI and customer service automation, including building and deploying chatbots and AI workflows to facilitate ticket deflection and self-service automation;
  • managing global teams;
  • project management; and
  • stakeholder management and cross-functional collaboration

Salary: $214,386.00 to $321,579.00 per year

Click apply or send resume to marian.alvarado@nice.com. An EOE.

Apply