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Community Service Officer (CSO)

JOB TITLE:                 Community Service Officer (CSO)

CLASSIFICATION:    Non-Exempt Full Time

DEPARTMENT:        Police Department

SUPERVISOR:          CSO Sergeant

SALARY:                    $42,169 to $59,037 Annually

The Community Service Officer (CSO) fills a limited authority uniformed position.   Community Service Officer are primarily responsible for handling non-emergency calls for service in support of the Police Department Patrol Division to include community caretaking functions. Perform enforcement of City of Cheyenne parking ordinances. Investigate motor vehicle crashes including issuance of moving violation citations related to crash investigations.

Essential functions, duties, and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

• Handle non-emergency calls for service involving abandoned motor vehicles, petty crimes, VIN Checks, traffic complaints, parking complaints, investigating, and assisting at traffic crash scenes and similar duties either in the field or lobby of the police department.
• Investigate motor vehicle crashes.
• Collect/preserve photographic and physical evidence and testify to the methods used.
• Issue warnings/citations for traffic crash investigations, parking, and nuisance violations.
• Preserve and maintain custody and security of found/recovered property.
• Patrol city streets in a vehicle or on foot; enforce parking regulations ordinances.
• Operate a motor vehicle in various conditions to include adverse and severe weather.
• Direct traffic at special events and traffic related emergencies.
• Perform limited clerical duties including but not limited to case viewing, data entry, and manual filing.
• Operate a computer terminal, MDT terminal, microfilm machine, copiers, and printers.
• Answer telephones, respond to requests and inquiries from the public and departmental personnel in a courteous manner, provide information on public records vs. confidential records, and provide general information regarding department policies, procedures, and regulations.

• Testify in City, State, and Federal court proceedings as required.
• Attending department sponsored training.
• Provide escort to individuals requiring entry to the police department.
• Assist Municipal Security Officers with specific duties and functions.
• Perform other duties and responsibilities as required.

• Knowledge of and ability to interpret and apply pertinent local laws.

• Knowledge of first aid principles and infectious disease exposure practices.
• Knowledge and skills in self-defense tactics.
• Knowledge of interviewing and interrogation techniques.
• Skills to prepare clear, accurate and grammatically correct written reports.
• Ability to exercise sound judgement and rational thinking under dangerous circumstances while choosing an appropriate and reasonable course of action.
• Skills to analyze situations quickly and objectively to determine and take emergency action.
• Ability to maintain a high level of confidentiality.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain cooperative working relationships.

• Felony or domestic violence conviction.

• Dishonorable discharge from military service.
• Using any illegal drug while employed in any law enforcement or prosecutorial position, or while employed in a position which carries with it a high level of responsibility or public trust will be found unsuitable for employment.
• Been discovered to have misrepresented his/her drug history in completing the application will be found unsuitable for employment.
• Distributing or sold any illegal drug for profit at any time will be found unsuitable for employment.
• Used any hallucinogen.
• Used any illegal drug within the last 5 years.
• Used any inhalant within the last 3 years.
• Used any marijuana within the last 2 years.

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                                                QUALIFICATIONS FOR THE JOB

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Education & Experience:

• High School diploma or equivalent.
• Can speak, read, and write the English language readily and understandably.
• Be of good moral character, reputation, and personality.
• Be of good health with average intelligence and general knowledge.
• Be financially responsible and free of serious criminal record.
• Be not less than 18 years of age.
• Be capable of strenuous physical activity and, in the opinion of a physician, have no serious physical defects likely to prevent strenuous physical activity; have eyesight in each eye corrected to 20 20; have no significant hearing deficiency, and have a thumb and either a forefinger or middle finger on each hand.
• Indicate mature judgement, emotional stability, and an aptitude for police work.
• Have a valid driver’s license from any state.

Special Requirements:

Must be willing to submit to a rigorous background check including polygraph, psychological evaluation, medical examination, and have no prior felony convictions.

Working Environment:

Exposure to potentially hostile environment.

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, or walking for extended periods of time; operating assigned office equipment; strenuous physical activity; operation of motorized equipment; discharging of firearms. Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, and writing, and operating assigned equipment. Maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities.  This is a safety sensitive position and is subject to random alcohol and drug screening

The City of Cheyenne offers the following benefits to Full Time Employees.

Health

Dental

Vision

Life

Pension