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Job Title: Manager, Scoreboard Operations (Blackhawks Ice Center)
Department: Events & Experiences
Reports To: Director, Events & Experiences
Location: This role is 100% in-office and will work from both the Blackhawks Ice Center and the offices at the United Center.
Hours: General office hours are 9:00 am - 5:00 pm / Monday - Friday. However, this role will be regularly required to work outside of these business hours including nights, weekends, and holidays as the event schedule demands.
Status: Full-Time, Exempt
# Direct Reports: None
Compensation: This role is budgeted to receive an annual salary of $70,000
The Chicago Blackhawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. We are committed to providing reasonable accommodation for individuals with disabilities.
The Ideal Candidate:
A technically-minded event production leader with deep expertise in A/V systems, live event operations, and creative design. You are equally comfortable running a production room, briefing a client on facility capabilities, and building motion graphics for an upcoming event. You thrive in dynamic, fast-paced environments and take pride in being the person others rely on when the lights go up and the puck drops. Your leadership ensures every event at Blackhawks Ice Center is executed flawlessly - from the scoreboard to the sound system to the screen.
The Top Shelf:
The Manager, Scoreboard Operations will serve as the dedicated technical authority for all A/V, production, and creative needs at Blackhawks Ice Center. This is a newly created, critical role built to bring consistency, confidence, and excellence to every event in the building. With the recent expansion, BIC now features a center-hung videoboard and ribbon boards in USG Arena, LED lighting, a full audio mixing suite, broadcast junction boxes, 20+ Brightsign-powered televisions, and more. You will own all of it - from staffing and executing production crews to meeting with clients and supporting Chicago Steel game days. Additionally, you will bring much-needed graphic design, video, and motion graphics capability to support BIC programming, arena marketing, and event promotion.
How You'll Contribute:
Technical Operations & A/V Management

• Serve as the on-site technical authority for all A/V systems including the center-hung videoboard, ribbon boards, LED lighting, broadcast junction boxes, audio mixing, and Brightsign display players

• Ensure reliable, consistent execution of all technical elements at every BIC event - serving as the primary owner for the facility

• Maintain, troubleshoot, and optimize all building technology; develop SOPs for equipment use and storage

• Act as Technical Director for all Chicago Steel home games at BIC, aligned with how the role functions for Blackhawks productions

• Support Blackhawks game day production needs as required

Production Room Leadership

• Build out and manage a part-time/event-day production crew including: Replay Technician, PTZ Camera Operator, Tessera Expression Operator, Camera Operators, Audio Engineer, and additional support staff

• Lead production room operations from pre-show setup through post-event wrap

• Establish staffing schedules, workflows, and training programs for production crew members

Client Relations & Sales Support

• Partner with the sales and events team to communicate BIC's full technical capabilities to clients, partners, and third parties

• Participate in the planning and pre-event consultation process to ensure client vision is matched to production execution

• Be a trusted, knowledgeable resource that gives clients - and internal stakeholders - confidence in BIC's capabilities

Creative Design & Content Production

• Provide graphic design, motion graphics, and video production support for BIC programming, event marketing, and arena promotions

• Build and load graphics packages for live events including Steel games, third-party events, and BIC internal programming

• Support the BIC marketing team by alleviating design demand currently falling outside that team's primary scope

• Collaborate with Steel and CBH design teams to maintain brand alignment across all BIC-related creative assets

Player Stats & Qualifications:

• Five (5)+ years of experience in live event production, A/V operations, or broadcast - sports venue experience strongly preferred

• Demonstrated expertise with large-format scoreboard and videoboard systems (Daktronics, Nevco, or similar); Tessera/Expression experience a plus

• Proficiency with audio mixing boards, digital audio systems, and live sound engineering

• Experience staffing and leading production crews in a live event environment

• Proficiency with Adobe Creative Suite (Premiere Pro, After Effects, Photoshop) for motion graphics and video production

• Strong graphic design skills with experience producing arena or event-level creative assets

• Ability to communicate technical concepts clearly to non-technical clients and stakeholders

• Self-starter comfortable owning projects end-to-end with minimal oversight

• Willing and able to work evenings, weekends, and holidays consistent with event and game schedules

• Passionate about working for a professional sports organization

• Detail-oriented, solutions-driven, and calm under pressure

What It's Like Working Here:
The Chicago Blackhawks experience isn't just on the ice. Our office, located in the United Center, promotes a fun, engaging, fast-paced and collaborative atmosphere where we can celebrate both hockey and each other. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work each day can be seen throughout our organization. Whether you are a job seeker looking to join the organization, a current member of our amazing team, or someone looking to help support our mission, our goal is the same - to reimagine the potential of hockey through memorable, inclusive experiences.
Perks and Benefits:
Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social events, volunteer opportunities, and learning and development. Employer-paid breakfast, lunch, parking, on-site gym and training classes, employee ticket program, and more.
The Team:
The Chicago Blackhawks started their journey as one of the NHL's "Original Six" professional ice hockey teams in 1926. Members of the Central Division in the NHL's Western Conference and six-time Stanley Cup Champions (1934, 1938, 1961, 2010, 2013, 2015), the team calls the United Center home.
Each day the Team works to uphold our mission to reimagine the potential of hockey. At its core, the team and greater organization uphold its mission through its core values centered around integrity, curiosity, empathy, collaboration, and originality. They are fiercely dedicated to evolving and delivering new and legendary fan experiences and captivating new and diverse audiences, both on and off the ice. As part of their unwavering commitment to drive impact and purpose in the Chicago community, the organization opened the Fifth Third Arena (the team's official practice facility and community space for youth hockey development), continues to make expansions to the Chicago Blackhawks Foundation, and acquired the AHL team the Rockford IceHogs.
The Chicago Blackhawks continue to grow in its commitments to honor and celebrate Black Hawk's legacy by offering our platforms, making meaningful contributions, collaborating with Native American people, and reimagining ways to support the many Native American people and communities they live amongst and alongside. They engage in this work through their formal partnership with Black Hawk's ancestral tribe, the Sac and Fox Nation of Oklahoma, which the tribe established with the Chicago Blackhawks in 2021.