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Call Jobs in Baltimore, MD (NOW HIRING)

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$33.53/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$20.32/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$33.53/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Mercy Medical Center

LEAD CALL CENTER OPERATOR

Baltimore, MD · On-site

$33.53/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Summary Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center! Mercy Medical Center is honored to be recognized by Newsweek as one of America ...

New

Sunrise Group LLC

Be Seen First

Outbound Call Representative

Cockeysville, MD

$100K/yr

Previous call center/sales experience preferred but not required. Ability to multi-task in a fast-paced environment. Strong detail orientation and capability to be highly organized. Proven ability to ...

Sunrise Group LLC

Be Seen First

Outbound Call Representative

Cockeysville, MD

$100K/yr

Previous call center/sales experience preferred but not required. Ability to multi-task in a fast-paced environment. Strong detail orientation and capability to be highly organized. Proven ability to ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

  • Medical

  • Dental

  • PTO

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

  • Medical

  • Dental

  • PTO

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

  • Medical

  • Dental

  • PTO

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

VECra Inc.

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

  • Medical

  • Dental

  • PTO

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting ...

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Showing results 21-40

All JobsCall JobsCall Jobs in Baltimore, MD

Call information

See Baltimore, MD salary details

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$17

$24

How much do call jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for call in Baltimore, MD is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $19.09 per hour, depending on experience, location, and employer.

What is a call center agent?

Call center agents are professionals who handle incoming and outgoing customer communications for a company, typically via phone, email, or chat. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products or services. Call center agents play a crucial role in ensuring customer satisfaction and maintaining the company's reputation. They often work in fast-paced environments and are trained to handle various customer scenarios efficiently.

What skills and qualifications are needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and phone systems is typically required. Patience, problem-solving aptitude, and a calm demeanor under pressure help representatives excel in customer interactions. These skills and qualities are crucial for resolving customer issues efficiently and maintaining high satisfaction levels.

What are common challenges faced by call center representatives and how can they be managed effectively?

Call center representatives often encounter challenges such as handling difficult customers, managing high call volumes, and meeting performance metrics. To manage these, representatives benefit from strong communication skills, stress management techniques, and effective use of call management software. Supervisors typically provide regular training and support, and most teams encourage collaboration to share best practices. Staying organized and maintaining a positive attitude can also help representatives deliver excellent service and meet daily targets.

What is the difference between Call vs Customer Service Representative?

AspectCallCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training in communication skillsHigh school diploma or equivalent; training in customer service techniques
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Industry UsageTelecommunications, sales, supportRetail, tech support, banking
Common Search/ComparisonYesYes

Call roles primarily involve handling inbound or outbound phone communications, often focusing on sales or support. Customer Service Representatives also handle calls but may engage in broader customer interactions across multiple channels. While both roles require strong communication skills and similar credentials, Call positions are more specialized in telephonic interactions, whereas Customer Service Representatives may work across various platforms and customer touchpoints.

What are the most commonly searched types of Call jobs in Baltimore, MD?

The most popular types of Call jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Call jobs?

Cities near Baltimore, MD with the most Call job openings:

Call jobs near you
Infographic showing various Call job openings in Baltimore, MD as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 80% Full Time, 13% Part Time, and 5% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,020 per year, or $17.8 per hour.

LEAD CALL CENTER OPERATOR

Mercy Medical Center

Baltimore, MD • On-site

$33.53/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Summary
Join Our Team at Mercy Medical Center - Now Hiring a Lead Call Center Operator for our Cardiology Call Center!
Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023-2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.
As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.
Responsibilities
The Lead Call Center Operator will be the initial point of contact for all patients and this interaction will function as a key component to the overall patient experience. Responsibilities include:
  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested
This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task.
Requirements
EDUCATION AND WORK EXPERIENCE
  • Education and Work Experience:
    • Must possess a high school diploma or GED.
    • One year of medical office experience preferred.
    • Previous experience in a call center preferred.
    • Must be computer literate.
    • Must have good organizational skills and the ability to handle multiple tasks and communicate well with personnel, visitors, customer, patients and the general public.
    • Must have excellent customer service skills and appropriately respond to all different types of patient needs.
    • Knowledge of medical terminology is preferred.
Min
USD $20.32/Hr.
Max
USD $33.53/Hr.
Benefits
Benefits Eligibility is based on your scheduled FTE status and Job Category
  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and "catch up" provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy's Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy's Mission and Values

EEO Statement
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

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