Westlake, OH · On-site
$17.25 - $23.25/hr
The Lead Client Support Agent (all channels of engagement) handles the most complex client ... Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ...
Westlake, OH · On-site
$17.25 - $23.25/hr
The Lead Client Support Agent (all channels of engagement) handles the most complex client ... Resolve moderate-to-complex inquiries via email/chat/ call/ text. * Execute policy endorsements and ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...
Findlay, OH · Hybrid
$400K/yr
Growing neurology program with another full-time neurologist joining in 2028 * 1:3 office call schedule with APP first call support * Onsite EEG and EMG services Compensation * $400,000 guaranteed ...
Findlay, OH · Hybrid
$400K/yr
Growing neurology program with another full-time neurologist joining in 2028 * 1:3 office call schedule with APP first call support * Onsite EEG and EMG services Compensation * $400,000 guaranteed ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...
Westlake, OH · Hybrid
$17.25 - $23.25/hr
The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities ...
Call Type: Night call support for midwife coverage* EMR: Epic Requirements* Board Certified or Board Eligible* Active OH license or willing to obtain OH license* ACLS* BLS* PALS* Self-Query NPDB ...
Call Type: Night call support for midwife coverage* EMR: Epic Requirements* Board Certified or Board Eligible* Active OH license or willing to obtain OH license* ACLS* BLS* PALS* Self-Query NPDB ...
Englewood, OH · On-site
$16 - $18/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...
Quick apply
Englewood, OH · On-site
$16 - $18/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...
Englewood, OH · On-site
$14 - $18.25/hr
Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication ...
Englewood, OH · On-site
$14 - $18.25/hr
Reports to the Call Center Manager. JOB DUTIES Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company Good communication ...
Englewood, OH · On-site
$16 - $18/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...
Englewood, OH · On-site
$16 - $18/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...
Englewood, OH · On-site
$16 - $18/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...
Englewood, OH · On-site
$16 - $18/hr
Reports to the Call Center Manager. JOB DUTIES * Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company * Good ...
Follows one call resolution model. * May be responsible for covering an evening shift and flex ... Provides support to the clinical staff of the agency as needed. * Develops and maintains positive ...
Follows one call resolution model. * May be responsible for covering an evening shift and flex ... Provides support to the clinical staff of the agency as needed. * Develops and maintains positive ...
Follows one call resolution model. * May be responsible for covering an evening shift and flex ... Provides support to the clinical staff of the agency as needed. * Develops and maintains positive ...
Follows one call resolution model. * May be responsible for covering an evening shift and flex ... Provides support to the clinical staff of the agency as needed. * Develops and maintains positive ...
Follows one call resolution model. * May be responsible for covering an evening shift and flex ... Provides support to the clinical staff of the agency as needed. * Develops and maintains positive ...
Follows one call resolution model. * May be responsible for covering an evening shift and flex ... Provides support to the clinical staff of the agency as needed. * Develops and maintains positive ...
Toledo, OH · On-site
$550K/yr
No call. Support patients with interventional procedures: EBUS, robotic bronchoscopy (ION), thoracentesis, chest tube placement, central venous catheter placement, 2D and 3D fluoroscopy. Cerner EMR.
Toledo, OH · On-site
$550K/yr
No call. Support patients with interventional procedures: EBUS, robotic bronchoscopy (ION), thoracentesis, chest tube placement, central venous catheter placement, 2D and 3D fluoroscopy. Cerner EMR.
Call: Called by ER after hours, up to physician's discretion how to handle call. * Support staff: Nurse/MA for support (rooming patients); clerical staff; other specialists. QUALIFICATIONS AND SKILLS
Call: Called by ER after hours, up to physician's discretion how to handle call. * Support staff: Nurse/MA for support (rooming patients); clerical staff; other specialists. QUALIFICATIONS AND SKILLS
$550K/yr
No call. Support patients with interventional procedures: EBUS, robotic bronchoscopy (ION), thoracentesis, chest tube placement, central venous catheter placement, 2D and 3D fluoroscopy. Cerner EMR.
Quick apply
$550K/yr
No call. Support patients with interventional procedures: EBUS, robotic bronchoscopy (ION), thoracentesis, chest tube placement, central venous catheter placement, 2D and 3D fluoroscopy. Cerner EMR.
$95K - $95K/yr
ASAP Position Overview We are seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, storage ordering/reviewing. This is a patient-facing role ...
$95K - $95K/yr
ASAP Position Overview We are seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, storage ordering/reviewing. This is a patient-facing role ...
Saturday and Sunday 24-hour onsite and floor or OR call support * At least 1-2 weeks of coverage per month required through 2027 * May be required to supervise or teach as needed * Documentation ...
Saturday and Sunday 24-hour onsite and floor or OR call support * At least 1-2 weeks of coverage per month required through 2027 * May be required to supervise or teach as needed * Documentation ...
Fairborn, OH · On-site
$17 - $23/hr
This position is primarily responsible for assisting individuals who call the crisis hotline and ... Assesses for risk of harm to self and others, provides listening support, provides information and ...
Fairborn, OH · On-site
$17 - $23/hr
This position is primarily responsible for assisting individuals who call the crisis hotline and ... Assesses for risk of harm to self and others, provides listening support, provides information and ...
Fairborn, OH · On-site
$19/hr
This position is primarily responsible for assisting individuals who call the crisis hotline and ... Assesses for risk of harm to self and others, provides listening support, provides information and ...
Fairborn, OH · On-site
$19/hr
This position is primarily responsible for assisting individuals who call the crisis hotline and ... Assesses for risk of harm to self and others, provides listening support, provides information and ...
| Aspect | Call Support | Customer Service Representative |
|---|---|---|
| Primary Role | Handle inbound/outbound calls to assist customers with issues or inquiries | Assist customers via calls, emails, or chat to resolve questions or concerns |
| Work Environment | Call centers, remote, or office settings | Call centers, retail, or office environments |
| Required Skills | Communication, problem-solving, patience | Communication, problem-solving, empathy |
| Common Certifications | None typically required, but customer service or communication courses help | None typically required, but customer service certifications can be beneficial |
While both Call Support and Customer Service Representatives assist customers, Call Support primarily focuses on handling phone-based inquiries and technical issues, often in a call center setting. Customer Service Representatives may handle multiple communication channels, including calls, emails, and chats, providing broader support. Both roles require strong communication skills and patience, but Call Support is more specialized in technical or product-related phone assistance.
Westlake, OH • On-site
$17.25 - $23.25/hr
Full-time
Posted 8 days ago
The Lead Client Support Agent (all channels of engagement) handles the most complex client inquiries and escalations through live calls. This role demands mastery of communication, policy expertise, and real-time decision-making. Senior Agents also mentor L1-L3 agents and contribute to continuous improvement of scripts, processes, and client satisfaction initiatives.
Job Description
As a Lead Client Support Agent, you'll lead with empathy and precision on complex cases, from multi-state policy changes to escalated billing and claims support. You'll coach peers, influence service excellence, and model Goosehead's standard of client obsession.
Job Responsibilities:
Essential Job Functions
Skills Required
Qualifications
