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Call Support Jobs in California (NOW HIRING)

TaxRise

Call Center Representative

Irvine, CA · On-site

$24 - $25/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable ... Recognize when an issue requires additional support * Partner with leadership or other departments ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Our managers are more like coaches - they provide support and encouragement to be your best. Check our Careers page and see for yourself! Position Overview We are seeking an experienced and motivated ...

mpi

Call Center Representative

Los Angeles, CA · On-site

$26/hr

... by supporting the financial and healthcare well-being of the people who bring stories to life ... Our Participant Services Call Center is seeking a professional, outgoing, and energetic Call Center ...

The Bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Our managers are more like coaches - they provide support and encouragement to be your best. Check our Careers page and see for yourself! Position Overview We are seeking an experienced and motivated ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K/yr

Our managers are more like coaches - they provide support and encouragement to be your best. Check our Careers page and see for yourself! Position Overview We are seeking an experienced and motivated ...

the bugman

Call Center Manager

Anaheim, CA · On-site

$65K - $85K/yr

Our managers are more like coaches - they provide support and encouragement to be your best. Check our Careers page and see for yourself! Position Overview We are seeking an experienced and motivated ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Work Location : onsite in Glendale, CA Parexel Early Phase Clinical Unit supports the development ... At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ...

Parexel

Call Center Agent

Glendale, CA · On-site

$20 - $23/hr

Work Location : onsite in Glendale, CA Parexel Early Phase Clinical Unit supports the development ... At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for ...

Kheir Clinic

Call Center Representative

Los Angeles, CA · On-site

$23 - $25/hr

... human services support to the underserved and uninsured residents of Southern California ... ASSIGNMENT SUMMARY The Call Center Representative (CCR) will perform and oversee daily operations ...

Kheir Clinic

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

... human services support to the underserved and uninsured residents of Southern California ... ASSIGNMENT SUMMARY The Call Center Representative (CCR) will perform and oversee daily operations ...

CR&R Incorporated

Call Center Representative

Stanton, CA · On-site

$21/hr

A Critical Support Role. Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast ...

CR&R INCORPORATED

Call Center Representative

Stanton, CA · On-site

$21/hr

A Critical Support Role. Customer Service Representative - Call Center Operations Hourly Rate: $21 per hour This role supports customers through timely, accurate, and professional service in a fast ...

CHOC

CALL CENTER REPRESENTATIVE

Vacaville, CA · On-site

$17/hr

Call Center Representative (Energy) Department: CHOC Energy Location: 3333 Vaca Valley Parkway ... This position supports CHOC's Energy Savings Assistance Program, which provides energy education ...

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All JobsCall Support JobsCall Support Jobs in California

Call Support information

What is the difference between Call Support vs Customer Service Representative?

AspectCall SupportCustomer Service Representative
Primary RoleHandle inbound/outbound calls to assist customers with issues or inquiriesAssist customers via calls, emails, or chat to resolve questions or concerns
Work EnvironmentCall centers, remote, or office settingsCall centers, retail, or office environments
Required SkillsCommunication, problem-solving, patienceCommunication, problem-solving, empathy
Common CertificationsNone typically required, but customer service or communication courses helpNone typically required, but customer service certifications can be beneficial

While both Call Support and Customer Service Representatives assist customers, Call Support primarily focuses on handling phone-based inquiries and technical issues, often in a call center setting. Customer Service Representatives may handle multiple communication channels, including calls, emails, and chats, providing broader support. Both roles require strong communication skills and patience, but Call Support is more specialized in technical or product-related phone assistance.

What cities in California are hiring for Call Support jobs?

Cities in California with the most Call Support job openings:

Infographic showing various Call Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Call Center Representative

Irvine, CA • On-site

TaxRise
Finance and Insurance • 51 - 200 employees
Learn more about TaxRiseexternal

$24 - $25/hr

Full-time

Re-posted 13 days ago

Job description

At TaxRise, we help individuals and families navigate some of the most stressful financial moments of their lives. As a Call Center Representative, you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence.

If you thrive in a fast-paced environment, enjoy structured problem-solving, and take pride in delivering high-quality service, this role offers both purpose and strong earning potential.

This position is 100% onsite in Irvine, CA

HOW YOU'LL BE REWARDED

Base Pay: $24.00 - $25.00 per hour

Average Monthly Bonus: $800 - $1,300

Full-time | 40 hours per week. Overtime required based on business needs.

WHAT YOU'LL DO

Serve as the Primary Client Point of Contact
  • Manage a high volume of inbound client calls with professionalism and confidence
  • Strive for first-call resolution whenever possible while ensuring accuracy and compliance
  • Respond to client emails, text messages, and occasional live chats within service level expectations
  • Provide clear guidance regarding required documentation and next steps
  • Demonstrate empathy while maintaining structure and call control
Drive Document Collection & Case Progress
  • Proactively request tax-related and financial documentation
  • Review submitted documents for completeness and internal compliance standards
  • Ensure all materials are properly uploaded and organized in company CRM
Maintain Accurate Case Records
  • Document all interactions thoroughly in our CRM system
  • Track open communication tickets and ensure timely resolution
  • Collaborate cross-functionally with case managers and internal teams
Escalate Appropriately
  • Recognize when an issue requires additional support
  • Partner with leadership or other departments to ensure proper resolution

WHAT YOU'LL NEED TO HAVE

  • 3-5 years of experience in customer service, client support, call center
  • Comfortable handling high call volume in a structured environment
  • Focused on resolving client needs efficiently while maintaining service quality
  • Strong written and verbal communication skills
  • Experience working within a CRM or ticketing system
  • Organized, detail-oriented, and process-driven
  • Able to manage follow-ups and multiple open cases simultaneously
  • Experience in tax services, document processing, loan processing, or financial services is a plus but not required.
  • Training will be provided.

Apply