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Call Reviewer Jobs in Michigan (NOW HIRING)

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing ... Proficient in Call Center Policy, state & Court computer systems * Provides accurate information to ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... review * Ensure that all credit union member- and employee-related business is strictly ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... review * Ensure that all credit union member- and employee-related business is strictly ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... For further information, please review the Know Your Rights notice from the Department of Labor.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... For further information, please review the Know Your Rights notice from the Department of Labor.

MSGCU

Call Center Representative

Troy, MI · On-site

$15 - $18.75/hr

Call Center Representatives will work an average of 40 hours per week during our call center hours ... Reviews account data to understand and resolve members concerns. Maintains calm and professional ...

Pinnacle GI Partners

Call Center Agent

Rochester, MI · On-site

$13.75 - $18.25/hr

We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Call Reviewer information

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$9

$26

$42

How much do call reviewer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for call reviewer in Michigan is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.83 per hour, depending on experience, location, and employer.

What is a call reviewer?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive as a call reviewer?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by call reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in Michigan?

The most popular types of Call Reviewer jobs in Michigan are:

What job categories do people searching Call Reviewer jobs in Michigan look for?

The top searched job categories for Call Reviewer jobs in Michigan are:

What cities in Michigan are hiring for Call Reviewer jobs?

Cities in Michigan with the most Call Reviewer job openings:

Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,178 per year, or $26 per hour.

Call Center Supervisor

Livonia, MI • On-site

YOUNGWILLIAMS INC
See more jobs at YOUNGWILLIAMS INCexternal

$23/hr

Full-time

Posted 20 days ago

Job description

Summary of Position

The Supervisor directs the activities of the Customer Service Representatives (CSRs) and Leads providing supervision, training and work direction to staff.

Essential Job Requirements
  • Monitors and evaluates the performance of CSRs and Leads to ensure prompt, knowledgeable and courteous customer service.
  • Provides coaching, counseling and guidance to CSRs and Leads for ongoing improvement to customer service.
  • Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination.
  • Monitors individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of performance goals.
  • Analyzes staffing levels and call center trends to ensure that staffing levels are efficient in order to maintain project goals and objectives and meet operational effectiveness.
  • Monitors CSRs and Leads time and attendance by maintaining attendance records, including excused and/or unexcused absences, late arrivals, and early departures with all related information entered on the attendance record.
  • Assists the Sr. Operations Manager with daily operations.
  • Reviews daily reports to identify training opportunities and successes for CSRs and Leads providing feedback in a timely manner.
  • Writes and administers performance reviews for skills improvements.
  • Communicates and follows up to ensure CSRs and Leads are fully informed of all new information related to procedures, customer needs and company related issues, changes or actions.
  • Attends management meetings to set performance goals, review call center progress. Develops and implements action plans to achieve daily and monthly goals.
  • Proficient in Call Center Policy, state & Court computer systems
  • Provides accurate information to inquiring parties and other agency staff.
  • Ensures the confidentiality of all information while performing work tasks.
  • Accepts escalation calls that cannot be resolved by CSRs or Leads to address and resolve caller issues.
  • Actively assists with taking calls.
  • Regular and timely attendance
  • Other duties as assigned
Required Education

Equivalent to an Associate’s degree from a college or vocational training institute in a relevant field.

Required Experience
  • 1 year of call center supervision is strongly preferred.
  • 1 year of work experience administering child support enforcement or related community service programs preferred.

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