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Call Reviewer Jobs in Michigan (NOW HIRING)

American First Funding

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Sales Call Monitor & Quality Coach

Southfield, MI · On-site

$24 - $28/hr

Support new hire development through call reviews and coaching feedback. * Partner with sales leadership to improve call quality, consistency, and overall production performance. * Monitor dialing ...

Gesher Human Services

Call Center Supervisor

Detroit, MI · On-site

$50K - $65K/yr

Participate in quality assurance reviews, performance monitoring, and corrective action planning * Maintain accurate documentation related to training, coaching, quality assurance, and call center ...

Great Lakes Bay

Call Center Operator

Saginaw, MI · On-site

Responsible for following Call Center procedures and protocols. * Serves as liaison between the ... For further information, please review the Know Your Rights notice from the Department of Labor.

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... review * Ensure that all credit union member- and employee-related business is strictly ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support ... review * Ensure that all credit union member- and employee-related business is strictly ...

ProCare Rx

Call Center Representative

Southfield, MI · On-site

$14.75 - $18.50/hr

Responsible for training call center new hires * Perform related duties as assigned, including but ... For further information, please review the Know Your Rights notice from the Department of Labor.

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Representative This role will require being available for on-site work within the ... For further information, please review the Know Your Rights notice from the Department of Labor.

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for managing large amounts of inbound and outbound ... For further information, please review the Know Your Rights notice from the Department of Labor.

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Call Reviewer information

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$9

$26

$42

How much do call reviewer jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for call reviewer in Michigan is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.83 per hour, depending on experience, location, and employer.

What is a Call Reviewer job?

A Call Reviewer listens to recorded phone calls to evaluate their quality, accuracy, and compliance with company policies or regulatory standards. They assess factors like customer service, script adherence, and professionalism. The role helps improve communication, identify training needs, and ensure consistency in customer interactions.

What are the key skills and qualifications needed to thrive in the Call Reviewer position, and why are they important?

To thrive as a Call Reviewer, you need strong attention to detail, analytical listening skills, and familiarity with call center operations, often supported by prior experience in customer service or quality assurance. Knowledge of call recording software, CRM systems, and reporting tools is highly valuable, as well as any relevant quality assurance certifications. Excellent communication, impartiality, and the ability to provide constructive feedback are key soft skills for this position. These skills ensure objective and accurate call evaluations, contributing to continuous improvement and high standards within customer support teams.

What are the typical challenges faced by Call Reviewers and how can they be managed?

Call Reviewers often encounter challenges such as maintaining objectivity when evaluating a high volume of calls and providing consistent, actionable feedback across diverse team members. Managing potential biases and staying up-to-date with evolving company standards or scripts can require ongoing attention. Successful Call Reviewers address these challenges by relying on clear evaluation criteria, seeking regular training, and engaging in open communication with supervisors and agents. This approach helps them support the continuous development of call center staff while ensuring fairness and adherence to company quality standards.

What are the most commonly searched types of Call Reviewer jobs in Michigan? The most popular types of Call Reviewer jobs in Michigan are:
What are popular job titles related to Call Reviewer jobs in Michigan? For Call Reviewer jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Call Reviewer jobs in Michigan look for? The top searched job categories for Call Reviewer jobs in Michigan are:
What cities in Michigan are hiring for Call Reviewer jobs? Cities in Michigan with the most Call Reviewer job openings:
Call Reviewer jobs near you
Infographic showing various Call Reviewer job openings in Michigan as of July 2026, with employment types broken down into 71% Full Time, 27% Part Time, and 2% Temporary. Highlights an 92% In-person, 2% Hybrid, and 6% Remote job distribution, with an average salary of $54,178 per year, or $26 per hour.

Sales Call Monitor & Quality Coach

American First Funding

Southfield, MI

$28/hr

Full-time

Posted 5 days ago

Job description

The Mortgage Sales Call Monitor & Quality Coach is responsible for monitoring live outbound and inbound mortgage sales calls to ensure Loan Officers and mortgage sales team members deliver a consistent, compliant, and customer-focused experience. This role serves as an independent quality resource by evaluating call performance, identifying coaching opportunities, and helping team members improve conversion rates, customer engagement, and adherence to company and regulatory standards. The Mortgage Call Quality Coach partners with sales leadership to reinforce best practices, ensure accurate mortgage-related communication, and support overall production goals.

Compensation:

$24 - $28 hourly


Responsibilities:
  • Listen to live mortgage sales and customer service calls throughout the day.
  • Evaluate calls for sales effectiveness, professionalism, compliance, and customer experience.
  • Ensure Loan Officers and mortgage representatives accurately communicate loan products, rates, terms, and next steps.
  • Monitor adherence to company sales processes, call scripts, and regulatory requirements.
  • Identify missed sales opportunities and coaching moments that could improve pull-through and conversion rates.
  • Provide detailed feedback and coaching recommendations to managers and team members.
  • Document call observations, quality scores, and performance trends.
  • Recognize and share examples of exceptional sales conversations and best practices.
  • Escalate potential compliance concerns or customer-impacting issues to leadership.
  • Track recurring objections, customer questions, and training gaps.
  • Support new hire development through call reviews and coaching feedback.
  • Partner with sales leadership to improve call quality, consistency, and overall production performance.
  • Monitor dialing activity and ensure representatives remain focused on productive sales conversations.

Qualifications:
  • High school diploma or equivalent.
  • Minimum 1 year of mortgage, sales, call center, customer service, or quality assurance experience.
  • Strong understanding of mortgage lending terminology and the mortgage sales process.
  • Excellent listening, communication, and coaching skills.
  • Ability to provide constructive feedback in a professional and supportive manner.
  • Strong attention to detail and documentation skills.
  • Ability to objectively evaluate sales conversations and customer interactions.
  • Comfortable working in a fast-paced, production-driven environment.
  • Strong organizational and time-management skills.
  • Proficiency with CRM systems, dialer platforms, and Microsoft Office applications.

About Company

American First Funding (formerly Lakeview Lending LLC) is a growing brokerage committed to delivering exceptional loan services to clients. We simplify and streamline the mortgage process through strong backend support, allowing each team member to focus on their area of expertise. You’ll be part of a supportive operations team that plays a critical role in ensuring timely, compliant, and smooth loan closings. With more dedicated leadership and processing teams to help get clients cleared to close faster.

Why Partner With Us?

  • Brand New office in Southfield, MI
  • Referral Bonus Program
  • 401(k) with company match
  • Health, Dental, and Vision Insurance
  • Paid time off and holidays