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Call Researcher Jobs in Texas (NOW HIRING)

The Jenkins Organization

Call Center Agent

Houston, TX · On-site

$14.25 - $18.75/hr

Call Center Agent At the Jenkins Organization, Inc., we're passionate about the RV Resort industry ... Conduct research using available resources to provide the necessary information. * Manage and ...

OmniCall Data Solutions

Call Center Rep

Houston, TX · On-site

$12/hr

At OmniCall Data Solutions we understand that research gives you an edge over the rest, and you ... Our call center agents help collect research data over the phone at our Houston location. Full Time ...

AA2IT

HP Call Center Eligibility Spc

Fort Worth, TX · On-site

$15.25 - $19.25/hr

Working under the direction of the Membership Data & Reporting Manager, is responsible for research ... The Call Center Specialist will maximize the effectiveness of the staff by ensuring that ...

StretchLab

Call Center Representative

Houston, TX · On-site

$13 - $15/hr

Research issues and educate clients on solutions * Keep records of all conversations in our call center database in a comprehensible way * Attend regular team meetings * Other duties as assigned ...

BCforward

Call Center Agent

San Antonio, TX · On-site

$13.50 - $17.75/hr

... research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their representatives, and ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their representatives, and ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their representatives, and ...

BCforward

Call Center Agent

Austin, TX · On-site

$14.75 - $19.50/hr

... research skills Ability to track projects for timely follow-up and completion""- Call Center Representative (CCR) will receive in-bound calls from providers and clients and their representatives, and ...

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Infographic showing various Call Researcher job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 13% Part Time, 6% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Agent

Houston, TX • On-site

The Jenkins Organization
Real Estate • 1 - 10 employees
Learn more about The Jenkins Organizationexternal

$14.25 - $18.75/hr

Other

Re-posted 17 hours ago

Job description

Call Center Agent

At the Jenkins Organization, Inc., we're passionate about the RV Resort industry. As the parent company of Great Escapes RV Resorts, we specialize in acquisitions, development, and management.

We're currently expanding our team and are looking for Call Center Agents to join us. Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed.

This position reports directly to the Call Center Director.

Essential Job Duties:

  • Answer incoming calls and respond to customer emails.
  • Make reservations for customers.
  • Handle customer inquiries over the phone and via email.
  • Conduct research using available resources to provide the necessary information.
  • Manage and resolve customer complaints.
  • Offer customers detailed information about our products and services.
  • Enter new customer information into our system.
  • Update existing customer information as needed.
  • Identify and escalate priority issues to the appropriate channels.
  • Route calls to the relevant resources within the company
  • Follow up on customer calls when necessary.
  • Maintain detailed call logs according to our standard operating procedures.
  • Generate call reports to track performance and improve customer service.

Qualifications:

  • Excellent verbal and written communication skills
  • Strong listening skills to understand customer needs.
  • Analytical and problem-solving abilities
  • Customer service orientation and a desire to exceed expectations.
  • Strong organizational skills and attention to detail
  • Judgement to make sound decisions in a fast-paced environment.
  • Adaptability to handle various customer situations.
  • Ability to work well in a team environment.
  • Resilience and stress tolerance to handle challenging situations.
  • Ability to respond to customers' questions and address objections effectively.
  • Proficient in obtaining and maintaining customer information and leads.
  • Familiarity with customer service principles and practices
  • Knowledge of call center telephony and technology
  • Previous experience in a call center or customer service role is preferred.
  • Good data entry and typing skills.
  • Understanding of administration and clerical processes

Education and Experience:

  • High school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency.
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment preferred.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes

Physical Demands:

Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 20 pounds.

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