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Call Researcher Jobs (NOW HIRING)

General Call Center | Full-Time

Call Center Representative

$16.50 - $20.50/hr

Call Center Representative MCI is one of the fastest-growing tech-enabled business services ... Research and retrieve information across systems to support customer needs. * Accurately document ...

General Call Center | Full-Time

Call Center Agent

Pembroke, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

General Call Center | Full-Time

Call Center Agent

Midway, GA · On-site

$13.75 - $18/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

General Call Center | Full-Time

Call Center Agent

Savannah, GA · On-site

$14 - $18.50/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... Research systems to find missing information as applicable; coordinate with other departments to ...

General Call Center | Full-Time

Call Center Agent

Dallas, TX · On-site

$15 - $19.50/hr

Call Centre Agents MCI is one of the fastest-growing tech-enabled business services companies in ... Research internal systems to retrieve missing information and collaborate with other departments as ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

Veracity Research Co. Investigations (VRC), is one of the nation's leading and most experienced ... VRC is seeking qualified call center research assistants with nationwide call center experience.

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

Veracity Research Co. Investigations (VRC), is one of the nation's leading and most experienced ... VRC is seeking qualified call center research assistants with nationwide call center experience.

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Call Researcher information

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$30K

$113.1K

$164.5K

How much do call researcher jobs pay per year?

As of Sep 14, 2026, the average yearly pay for call researcher in the United States is $113,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $154,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Call Researcher jobs?

Cities with the most Call Researcher job openings:

What states have the most Call Researcher jobs?

States with the most job openings for Call Researcher jobs include:

What are popular job titles related to Call Researcher jobs?

For Call Researcher jobs, the most frequently searched job titles are:

Infographic showing various Call Researcher job openings in the United States as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $113,102 per year, or $54.4 per hour.

Call Center Representative (Research).

Cary, NC • On-site

Grace Federal Solutions,Llc
IT Services • 201 - 500 employees
Learn more about Grace Federal Solutions,Llcexternal

$16.25 - $20.50/hr

Other

Re-posted 9 days ago

Job description

Call Center Representative – Clinical Research (Bilingual Preferred)

Use Your Communication Skills to Support Public Health Research.

Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.

This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.

If you're comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.

What You'll Do Participant Outreach & Scheduling
  • Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates
  • Respond to inbound participant inquiries regarding study procedures
  • Clearly explain study-related information in a professional and compassionate manner
  • Use Spanish/English bilingual skills to improve participant accessibility (preferred)
Clinical Research Support
  • Follow approved scripts and study protocols
  • Ask pre-approved screening questions to determine participant eligibility
  • Document interactions accurately in research systems
  • Escalate protocol deviations or concerns to the research team
Data Entry & Documentation
  • Enter participant data into EDC systems and research databases
  • Track follow-ups and ensure completion of required participant touchpoints
  • Maintain strict confidentiality standards
Compliance & Quality
  • Adhere to HIPAA and institutional privacy guidelines
  • Participate in call monitoring and quality assurance reviews
  • Maintain professionalism in all participant communications
What We're Looking For
  • Minimum 2 years of experience in:
    • Call center operations OR Clinical research support
  • Strong data entry accuracy and attention to detail
  • Clear verbal communication skills
  • Comfortable working with structured scripts and compliance requirements
  • Basic proficiency in Microsoft Office tools
  • Ability to manage call volume and meet productivity expectations

Bilingual (Spanish/English) strongly preferred. All candidates must pass background screening and meet confidentiality requirements.

Why Join Grace Federal Solutions?
  • Support meaningful public health research
  • Gain exposure to clinical research operations
  • Work in a structured, compliance-driven environment
  • Be part of a team that values professionalism and community impact

We are an Equal Opportunity Employer committed to an inclusive workplace.

Ready to Make an Impact?

Submit your resume today. Qualified candidates will be contacted for an initial screening interview.

Apply